Contact technical support: EDI and select portals
Get help from the Technical Commercial Client Unit with:
- electronic data interchange (EDI) commercial trade applications
- certification testing
- applying to become an EDI client
- eManifest Portal
- Canadian Export Reporting System (CERS) Portal
- getting the Electronic Commerce Client Requirements Document (ECCRD)
On this page
Business hours and contact information
Before you connect with us, please consult the list of information our technical support team will need.
Use email or the online form for all inquiries related to becoming an EDI client and certification testing. For other questions, consult How to direct your service inquiry.
Business hours
Monday to Friday (except holidays)
8 am to 5 pm (Eastern time)
After hours technical support
Note: Technical support for issues that must be resolved before the next business day
Technical support via telephone (except for TTY) is also available week days: 5 pm to 8 am (Eastern time), weekends and holidays.
Email (for non-urgent support)
Contact us online
Telephone
Note: Technical support on the transmission of commercial electronic data only
Canada and the United States: 1-888-957-7224
TTY (for those with hearing or speech impairments) 1-866-335-3237
Overseas: 613-946-0762
Submit EDI applications to become a client by mail
Canada Border Services Agency
355 N River Rd 6th Floor Tower B
Ottawa ON, K1A 0L8
How long it will take to respond to your inquiry
We will respond to your inquiry within 3 business days.
Technical Commercial Client Unit: How to direct your service inquiry
If your inquiry isn’t listed here, contact border information services
| Service | Business hours | After hours support | How to contact us | Alternate contact |
|---|---|---|---|---|
| General EDI or portal inquiries (not time sensitive) | Available | Not available | email or contact form | N/A |
| Applying to become an EDI or portal client | Available | Not available | email or contact form | N/A |
| CERS portal: Shared secret issues | Not available | Not available | N/A | cbsa.export_program-programme_exportation.asfc@cbsa-asfc.gc.ca |
| Certification testing | Available | Not available | email or contact form | N/A |
| Changes to a CERS Portal Business account | Not available | Not available | N/A | cbsa.export_program-programme_exportation.asfc@cbsa-asfc.gc.ca |
| Changes to an eManifest Portal business account (must be made by the owner of the account) | Available | Available | Telephone | N/A |
| Customs Internet Gateway problems | Available | Available | Telephone | N/A |
| eManifest Highway issues (time sensitive) | Available | Available | Telephone | Port of clearance |
| eManifest Portal Shared Secret problems | Not available | Not available | N/A | eManifest Portal Shared Secret team |
| House Bill or House Bill close problems | Available | Available | Telephone | Port of clearance |
| Interpretation of CFIA rejection messages | Not available | Not available | N/A | CFIA National Import Service Centre |
| Interpretation of specific rejection messages from border services officers | Not available | Not available | N/A | Port of clearance |
| Interpretation of specific system rejection messages | Available | Available | Telephone | Refer to Error codes under Troubleshooting |
| Portal problems (for example, issues with logging in) | Available | Available | Telephone | N/A |
| Retransmission of missing individual Notification of release or RNS messages | Available | Not available | Telephone | N/A |
| Status of specific transactions in production | Available | Not available | Telephone | N/A |
| Technical problems relating to shipments of time sensitive goods like live animals, perishable goods, just in time inventory | Available | Available | Telephone | N/A |
| Troubleshooting complete CBSA data flow interruptions of over an hour | Available | Available | Telephone | N/A |
| Updates to your EDI transmission profile | Available | Not available | e-mail or contact form | N/A |
| "Do not load" and "Hold" messages for marine and air shipments | Not available | Not available | N/A | National Targeting Centre (NTC) 1-855-NTC-1CNC (1-855-682-1262) Overseas callers 1-613-941-0004 (24 hours a day, 7 days a week) nrac-aci@cbsa-asfc.gc.ca (marine only) |