Get myKEY support

To obtain myKEY support, you need to know how this service is delivered by your department.

Find out how this service is delivered by your department

• Password recovery

  You obtained your myKEY through Online Registration and Credential Administration (ORCA):

  • Reset your password on ORCA’s Lost or Forgotten Password page

  You obtained your myKEY through your Local Registration Authority (LRA):

  • Contact your organization’s IT service desk, who will reach out to your LRA to recover your myKEY.

  You obtained your myKEY from an organization issuing its own Public Key Infrastructure ID-based credentials (e.g., CRA/CBSA, CSEC, RCMP):

  • Contact your departmental credential provider for assistance or your organization’s IT service desk.

• Lost myKEY

  You obtained your myKEY through Online Registration and Credential Administration (ORCA):

  • Recover your myKEY on ORCA’s Lost myKEY page

  You obtained your myKEY through your Local Registration Authority (LRA):

  • Contact your organization’s IT service desk, who will reach out to your LRA to recover your myKEY.

  You obtained your myKEY from an organization issuing its own Public Key Infrastructure ID-based credentials (e.g., CRA/CBSA, CSEC, RCMP):

  • Contact your departmental credential provider for assistance or your organization’s IT service desk.

For any other issue, contact your organization’s IT service desk for assistance first.