How to request accessible services

We’re committed to providing services and programs that are inclusive and accessible to people with disabilities.

Help us serve you better

We can better help if you let us know what your accessibility needs are. We recognize that you may need assistive devices, service animals or support persons to access our services. Telling us your accessibility needs won’t affect the outcome of your application.

For example, if you can’t use our website or forms, you can request an accessible format of a document. The following formats are available:

• print
• large print (larger and clearer font)
• braille (a system of raised dots that people who are blind or who have low vision can read with their fingers)
• audio (a recording of someone reading the text out loud)
• electronic formats that are compatible with adaptive technology

Contact our Client Support Centre

Tell us how we can help you access the services you need.

• Online: Use our web form.
• Telephone (in Canada only): 1-888-242-2100
• Teletypewriter (TTY) services, using the Bell Relay Service (in Canada only):
  • 1-800-855-0511 (voice to TTY)
  • 711 (TTY to voice)
  • 1-800-855-1155 (TTY to TTY)

Our commitment on accessibility

Our goal is to have our services and programs accessible by design and delivery. Our commitment is based on

• the Canadian Charter of Rights and Freedoms
• the Canadian Human Rights Act
• the Accessible Canada Act
• respect for the dignity of people with disabilities
• equal opportunity for people with disabilities to access our services and apply for them.