Contact Immigration, Refugees and Citizenship Canada

Canada Post is currently in labour negotiations. Failed negotiations could lead to delays in:

  • receiving applications mailed within or to Canada
  • sending mail to you

If you’re planning on traveling to Canada or submitting an application (including for a passport or other travel document), apply early.

If you are travelling within the next six weeks, apply for a passport in person at a Passport Office, or send your passport or other travel document application by courier.

Visit Canada Post for more information before sending any application by mail. We’ll keep you updated as we learn more.

Need help? Find answers to your questions in the Help Centre.


Find out how to contact Immigration, Refugees and Citizenship Canada (IRCC).

Get answers to your questions

Find quick and direct answers to frequently asked questions in our Help Centre

Check your application status

Get updates using your unique client identifier (UCI), name, date and place of birth

Change your address

How to change your address, email or phone number based on your location and application type

Find an office

Information about IRCC offices in and outside Canada

Submit a case-specific enquiry

Ask about cases passed normal processing times, application updates, or report technical problems

Get help with your eTA application

Find out where to get help if you have questions before you apply, or have issues during or after you apply for an eTA

Contact the Passport Program

Submit general inquiries, feedback, compliments and complaints, and find out the status of your passport application

Contact International Experience Canada

For Canadian youth going abroad or foreign youth coming to Canada

Submit your feedback about IRCC services

Submit a comment, compliment or complaint about services, performance or processes

Call us

Access pre-recorded information about our programs or talk to an agent in English or French (in Canada only)

Report fraud or abuse

Contact information to report fraud or abusive situations

Make a media enquiry

Contact a Media Relations Specialist Monday to Friday during our business hours

Help Centre

Find quick and direct answers to your questions including how to complete application forms, extend visas and permits and replace lost documents.

Do you want to come to Canada?

Answer a few questions to find out what immigration programs you can apply for and how to submit an online or paper application.

How to send a complete immigration application

Learn how to avoid common errors that can cause delays in processing your application to come to Canada.

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