CARM: Assess and pay duties and taxes on imported commercial goods

Before you register to the CARM Client Portal, decide who in your business will be the primary user that runs the business’s account. The business account manager role is automatically assigned to the user that registers the business account in CARM.

If you are the business owner and want the role of business account manager yourself, sign in and register your business in the CARM Client Portal. Follow the detailed instructions below for business account managers and regular users.

If you want your employee to have the role of business account manager, provide them with the necessary information required to register your business in the CARM Client Portal.

Note: Once your business account is registered in the CARM Client Portal, anyone in your business who needs access to the CARM business account can request access. The business account manager will be the one delegating access and can assign different roles in the business account. When possible, at least 2 users in your business should have the business account manager role to avoid losing access to business account management activities.

1. To start, select the Sign in button. Choose one of the 2 sign-in options available and create a username and password. Every time you sign in moving forward you must use the same option that you used when registering. Your options are:
   • GCKey username and password: A GCKey username and password can be used to sign in to any Government of Canada online account that supports GCKey
   • Interac Sign-in Partner: Use your online Canadian banking username and password (if your online bank is supported)
2. Complete the steps as instructed to enrol for multi-factor authentication.
3. Follow the screens to set up your personal profile.
4. On the First time setup screen, you will have 2 options:
   • For business account managers (BAM): Register my business
   • For regular users: Request access to my employer's business

If you need help with registration, complete and submit the Client support contact form: Canada Border Services Agency.