Accessibility feedback process

Your feedback will help the ATSSC identify and break down accessibility barriers. Provide feedback on the ATSSC’s Accessibility Plan, your experience of our organization’s accessibility, or any other matter related to accessibility. Find out how we'll use your feedback.

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Ways to provide feedback

You can also contact the ATSSC at:

Alternate formats

You can request the alternate versions of the feedback process by email at or telephone at 613-954-6350.

Formats available upon request:

Note: Requests for documentation in braille or audio format must be fulfilled within 45 days of the request. All other requests must be fulfilled within 15 days.

What we will do with your feedback

Your feedback will help us advance our accessibility efforts. We will address feedback right away where we can. Some feedback may have to be addressed in the development of future accessibility plans. This process will be transparent. The feedback we receive and how we take it into consideration will be included in our progress reports and published in the years between accessibility plans.

Compiling and analyzing feedback

We will analyze feedback for trends and patterns. We will present our analysis and explain the follow-up actions we have taken in our annual progress reports on accessibility and in our future accessibility plans.

Anonymous feedback

Your feedback will always remain anonymous in our public reports. The only time your feedback will be connected to you is when you request a personal response.

To provide anonymous feedback:

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