ArriveCAN privacy notice for Saved Traveller Profile

For travellers with planned travel to Canada in the near future who will be required to make a mandatory submission via the ArriveCAN app, you have the option to save some elements of your personal information in a voluntary Saved Traveller Profile. This information may be voluntarily provided electronically and saved to your profile prior to entry to Canada and prior to when the information is required on a mandatory basis.  

The personal information you voluntarily provide for the Saved Traveller Profile is governed in accordance with the Privacy Act and is collected pursuant to the Quarantine Act and the Emergency Orders made under it, the Quarantine Program (authorized under the Quarantine Act), and for programs or activities of the Public Health Agency of Canada (PHAC) authorized by the Quarantine Act and/or section 4 of the Department of Health Act.

Providing your personal information for a voluntary Saved Traveller Profile is only to facilitate your upcoming and subsequent planned entries to Canada so you do not have to enter this  information each time you make a new mandatory submission. When you use the mobile app functionality, your personal information is stored on your mobile device and not provided to the government until an ArriveCAN submission is made. If you are using the web functionality, your information is stored securely in the cloud. Your personal information is then encrypted and transmitted securely to, and retained by, the CBSA. In line with requirements under the Privacy Act, the Canada Border Agency of Canada (CBSA) will retain your information for a minimum of two years following its last administrative use. You can delete your Saved Traveller Profile at any time from the mobile app or the web app, but once an ArriveCAN submission has been made the information will be retained by CBSA and transmitted to PHAC in accordance with procedures for all ArriveCAN submissions. 

In limited and specific circumstances, your personal information may be used and/or disclosed without consent in accordance with section 7 and subsection 8(2) of the Privacy Act.

Refusal to provide information

Using the Saved Traveller Profile is voluntary and there is no consequence if you choose not to create a profile and provide your information for this purpose. Without a Saved Traveller Profile, the information will need to be re-entered into ArriveCAN each time a mandatory submission is required for entry to Canada.

Your rights under the Privacy Act

In addition to protecting personal information, there is a right to request access to and request correction of one’s own personal information as provided for under the Privacy Act and to file a complaint with the Privacy Commissioner of Canada concerning the handling of your information.

ArriveCAN app permissions

If you are submitting information in the ArriveCAN mobile app, the app may ask permission to use the device’s camera to scan the machine readable zone (MRZ) of your travel document. This makes it easier to provide travel document details in ArriveCAN. Use of the camera for this step is voluntary, and you have the option of entering the data manually. ArriveCAN does not retain an image of your travel document. You can revoke permission to use the camera at any time.

If you are submitting information on COVID-19 vaccines in the ArriveCAN mobile app, the app may ask for your permission to upload your proof of vaccination documentation from your device’s camera and/or local storage. You can revoke permission to use the camera at any time. If submitting in the ArriveCAN web app, the app may ask permission to upload your proof of vaccination documentation from your local storage.

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