What to do if you have a pay issue

June 8, 2021 - Defence Stories

We’d like to remind you of what to do if you have a problem with your pay, and the financial support available to you.

If you notice a problem with your pay, speak to your manager and report the issue right away. Next, follow the steps outlined in the Report your Pay Issue (accessible only on the National Defence network) section of the Compensation and Benefits site and then submit your request through the Human Resource Services and Support (accessible only on the National Defence network) tool.

Financial support is available to you while your problem is being resolved, and employees do not need to demonstrate financial hardship. The criteria are simple:

Recoveries of these amounts will only start when:

You can also watch a short video guide (accessible only on the National Defence network) that explains what to do when you are faced with a pay issue. Visit the Compensation and Benefits site (accessible only on the National Defence network) for more information.

Do you have a question about your pay? 

Contact HR Connect RH (accessible only on the National Defence network) at 1-833-747-6363.

Or the PSPC’s Client Contact Centre at:

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: