Canadian Forces Member Assistance Program – Time to CHAT?

October 12, 2021 -  Defence Stories

Health Canada’s Employee Assistance Services (EAS) is pleased to announce that a Chat Service will be available for CFMAP (Canadian Forces Member Assistance Program) on Canada.ca at no additional cost to organizations starting September 1, 2021. Members and immediate family will be able to access the Chat Service to contact the Member Assistance Program (MAP) to set up a referral to a mental health professional. EAS is committed to enhancing access to the MAP, and the Chat option supports this goal. Chat is for setting up MAP services only, and not a way to get immediate counselling.

Please note: Chat is only for making an appointment with a mental health professional, not a way to get immediate counselling.

We will be offering this new feature in phases to our EAS Customers, and have selected your organization to be part of Phase 1.

Below are some details about the Chat Service:  

Chat Service on Canada.ca: a new way to contact the Member Assistance Program

The Member Assistance Program (MAP) offers you and your immediate family free, short-term psychological support with a mental health professional. Whether you have personal or work-related concerns, the MAP is there for you.

You now have two ways to contact the MAP to get a referral to a mental health professional:

Remember, when you contact the MAP, you are always communicating confidentially and in real time with a mental health professional.

Note: The Chat Service is only for making an appointment with a mental health professional, not for immediate counselling. For immediate support, call the Crisis and Referral Centre at 1-800-268-7708 (TTY: 1-800-567-5803 for persons who are deaf or hard of hearing). For workplace advisory and trauma services. 

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