In-clearance checklist for CAF members posted to the National Capital Region

If you’re a CAF member who has been posted to the Ottawa/Gatineau region, your first stop should be to: Clearance - Power Apps to in-clear via your DWAN or ECN account.

Note: Members posted to the Startop Building must clear in at the Det Startop Orderly Room.

The Orderly Room provides in-clearance services to newly posted CAF members in the NCR, including:

Pay and records section
Mess Affiliation Form administration

Other services to complete your in-clearance:

Relocation services
Furniture and Effects
Building pass and identity card services

Visiting the Orderly Room

Please ensure to ask your sponsor which OR that you belong to prior to visiting.

Locations:

Carling:

Carling Campus
60 Moodie Drive
Nepean, ON
Bldg 5 East, Main Reception

Walk-in hours:

Mon, Tues & Thurs 0730-1530
Wed & Fri: 0730-1200

Pearkes:

NDHQ Pearkes Building
101 Colonel By Drive
North Tower, Second Floor

Walk-in hours:

Mon-Thurs: 0730-1400
Fri: 0730-1200

**Note: Both locations are closed for lunch from 1200-1300

Contact the Orderly Room reception desk.

Dress policy

Visitors to the CFSG(O-G) Orderly Room are permitted to wear military dress of the day or civilian attire including denim/cargo pants and sandals. Please ensure to project a neat and tidy appearance.

Customers wearing any of the items below will be denied service:

overalls
sweat shirts and/or sweat pants
t-shirts
spandex pants
shorts
rugby pants
running shoes
flip-flops
frayed or ripped clothing

Pay and Records section

The Pay and Records section at the CFSG(O-G) Orderly Room is responsible for all personal pay records for the Regular Force and Class C member’s within the NCR.

Personnel are requested to contact their unit support staff prior to forwarding queries or observations directly to CFSG(O-G) Pay and Records.

Mess Affiliation Form

To complete your in-clearance for the messes, you should receive an email from your respective mess when you complete the online clearance form.

You are also invited to check-in with your Mess by phone or through their respective websites to find out about their activity calendars.

Keep in mind that you will have to go to your mess to clear out.

Relocation services

Brookfield Global Relocation Services is the civilian contractor responsible for administering DND moves under Canadian Forces Integrated Relocation Program.

To complete your BGRS claims, please visit the CAF BGRS portal.

For issues with BGRS, please contact our BGRS Co-ordinator: CFSGO-GCAFRDCoord-CoordDRFACGSFCO-G@forces.gc.ca

Furniture and Effects (F&E)

The Furniture and Effects (F&E) Section at CFSG(O-G) is responsible to assist Regular Force members, dependents, and Civilian personnel employed within the NCR region, with their movement of F & E within Canada, US and Overseas.

Location:

Furniture and Effects is co-located in the Central Material Traffic Terminal (CMTT) building 346 at 360 Paul Benoit Driveway.

Hours of operation:

Monday to Friday

0700 hrs - 1200 hrs
1300 hrs - 1500 hrs

If you have just arrived it is imperative that you contact us IOT arrange for delivery of your household goods. We are here to assist and make sure that the delivery of your furniture goes as smoothly as possible.

F&E Supervisor
613-998-3091

Incoming and Outgoing Moves within Canada
DND.Ottawa.F&E.Domestic-Ottawa.M&E.Domestique.MDN@forces.gc.ca
613-949-9967
613-949-9978
613-991-2976

Incoming and Outgoing International Moves
DND.Ottawa.F&E.International-Ottawa.M&E.International.MDN@forces.gc.ca
613-949-9969

Incoming and Outgoing US Moves
DND.Ottawa.F&E.USA-Ottawa.M&E.USA.MDN@forces.gc.ca
613-949-9969

Building pass and identity card services

The Pass Control section provides fingerprint, identity card and building pass services to CAF members and DND employees in the NCR.

Passes and ID cards

New arrivals to the NCR must have the original DND-1102 form, completed by their Unit Security Supervisor (USS), before a pass will be issued. Contact your USS for more information on replacing lost, damaged or expired passes.

New military or civilian ID card

Personnel who require a new military or civilian ID card, or whose ID card is about to expire, may report to Pass Control without an appointment during regular business hours to have a new card issued to them. Photographs are required for all ID cards. Military members must be wearing their DEU tunic with shirt and tie.

The Pass control section locations

Pearkes Building - 1st floor, North Tower
NDHQ Carling - Building 5 – room 5E.1.R15.01