Document use indicator a guide for employers

This tool can be used by employers to learn more about the Document Use skills of their employees. It gives an indication of skill levels by providing examples of Level 1 and Level 2 assessment questions. Using this tool allows employers to:

  • obtain useful information about the skills employees bring to the workplace;
  • identify current employees’ training needs; and
  • improve workplace training to target specific skill areas for improvement.

The questions duplicate actual workplace tasks performed in a variety of occupations but they do not require specialized knowledge to be correctly answered.

Instructions:

  1. Ensure that employees read and understand the instructions prior to completing the Indicator.
  2. Detach the Correction Sheet from the questions section.
  3. Set a time limit for employees to complete the Indicator. Typically, it should take no more than 20 minutes to complete.
  4. Mark the Indicator using the Correction Sheet, awarding one mark for each correct answer. Do not award partial marks.

Helpful tips:

  • Employers may want to give employees the opportunity to self-administer and mark the tool.
  • Scores should always be kept confidential.
  • Indicators are also available for other Essential Skills.
  • If employees do not obtain at least a Level 2 on the Indicator, you may want to consider offering training and support to improve Document Use skills.

Important Note:

Administering this tool to employees will provide an indication of their skill levels. It should not be considered an assessment tool. The Indicator is meant to be a training tool that can be used to help you identify skills that may require upgrading in the workplace.

For additional questions or more information on Essential Skills, visit Literacy and Essential Skills.

Document use indicator - a guide for employees

The Essential Skills Document Use Indicator is a tool designed to help you better understand your Document Use skills. It consists of 10 examples of assessment questions to give you an indication of your skill level. The first 5 questions are easier (Level 1) and the next 5 are slightly more difficult (Level 2).

Essential Skills levels range from Level 1 (basic) to Level 4/5 (advanced). You can use the Indicator to help identify if Document Use is an area where you might need some additional training. Improving your skills can help you perform your job more effectively or prepare for a career change.

The questions in the Indicator are based on actual document use tasks performed in the workplace. You do not need specialized knowledge to answer any of the questions.

Some questions require limited use of other skills. For example, you have to use Reading skills to understand a Document Use question.

Instructions:

  1. Allow yourself no more than 20 minutes to complete the Indicator.
  2. Write your answers directly on the Indicator in the space provided.
  3. If you are marking your own Indicator, use the Correction Sheet provided at the back.
  4. Give yourself one point for each correct answer. Do not give yourself partial marks.

Helpful tips:

  • If you do not know the answer to a question, skip it and move on to the next question. You can always come back to it later.
  • Use the Indicator to help identify areas in which you may need skills upgrading.
  • Indicators are also available for other Essential Skills.
  • If you did not achieve at least a Level 2 on the Indicator, you may want to consider upgrading your Document Use skills.

For additional questions or more information on Essential Skills, visit Literacy and Essential Skills.



Document use indicator

Level 1

Question # 1

Which symbol represents corrosive material?

Circle or underline your answer in the hazardous materials table below.

This table contains information regarding hazardous materials.
Hazardous materials
CLASS E - Corrosive Material

Class A

Compressed gas
CLASS B - Flammable and Combustible Material

Class B

Flammable and combustible material
CLASS C - Oxidizing Material

Class C

Oxidizing material
CLASS D1 - Poisonous and Infectious Material (material causing immediate and serious effects)

Class D-1

Poisonous and infectious material (material causing immediate and serious effects)
CLASS D2 - Poisonous and Infectious Material (material causing other toxic effects)  

Class D-2

Poisonous and infectious material (material causing other toxic effects)
CLASS D3 - Poisonous and Infectious Material (biohazardous infectious material)  

Class D-3

Poisonous and infectious material (biohazardous infectious material)
CLASS E - Corrosive Material

Class E

Corrosive material
CLASS F - Dangerously Reactive Material  

Class F

Dangerously reactive material

Question # 2

Which sales clerk recorded the highest number of transactions for the month of December?

Circle or underline your answer in the graph below.

Description:

This is an image of a December Sales Report graph. The graph monitors transactions by sales clerk. Kim recorded 65 transactions; Jake recorded 40 transactions; Wilson recorded 55 transactions; Amanda recorded 50 transactions; Donna recorded 60 transactions; Brandon recorded 80 transactions; Kelly recorded 60 transactions; Ian recorded 70 transactions; Shannon recorded 45 transactions; and Dylon recorded 70 transactions.

Question # 3

What is Rodney Walsh’s new apartment number?

Circle or underline your answer in the address notice below.

Change of address notice

Personal information

Last name: Walsh

First name: Rodney

Previous address

Street number: 1553

Apartment number: 1002

Province: Ontario

Street name: Queen

City: Windsor

Postal code: K1J 8G3

New address

Street number: 208

Apartment number: 19

Province: Ontario

Street name: Beechwood

City: Windsor

Postal code: K1J 5P3

Question # 4

What is the price of a one-hour massage for a part-time student?

Circle or underline your answer in the price list below.

This table contains price lists for physiotherapy and massage therapy.
Sunlight Wellness Centre
Physiotherapy | Price list  Massage therapy | Price list 
Status Visit Price ($)  Status Visit Price ($) 
Full-time student    First visit 60.50 Full-time student Thirty minutes 28.25
  Following visits  40.95   One hour 39.99
Part-time student First visit 65.25   Two hours 59.99
  Following visits 49.99 Part-time student Thirty minutes 32.15 
Adult First visit 69.99   One hour 44.50
  Following visits   60.50   Two hours 64.50
Employee     All visits 35.00 Adult Thirty minutes 35.97
        One hour  47.50
        Two hours 59.99
      Employee Thirty minutes 15.00
        One hour 27.25
        Two hours 42.75

Question # 5

What is the phone number for customer service at H&E Wood Inc.?

Circle or underline your answer in the sales slip below.

This table contains information regarding an invoice.
Invoice

H&E Wood Inc.
Ship to   Bill to
Wood Experts Inc.

898 Truro Avenue

Fredericton, NB

506-555-4885

Customer ID

BBE4456
Wood Experts Inc.

898 Truro Avenue

Fredericton, NB

506-555-4885

Order date Order number
August 1, 2006 239
Item number Description Quantity
WT-05-338 Hardwood 12
AF-05-897 Ironwood 8
WT-06-112 Carpathian Elm 6
BJ-07-389 Unedged Timber 20
CF-05-349 Roundwood Logs 7
Please contact customer service at 506-555-6000 with any questions or comments. Thank you for your order!


Level 2

Question # 6

Look at the paycheques below.

Complete the missing information in the chart.

Description

This is an image of four cheques. The first cheque is cheque number 1014, dated December 29, 2006. Pay to the order of Sarah Brown in the amount of one thousand four hundred and ninety five dollars. MEMO: Employee ID 65087. The second cheque is cheque number 1147, dated December 29, 2006. Pay to the order of Daniel Spencer in the amount of one thousand three hundred and five dollars. MEMO: Employee ID 62041. The third cheque is cheque number 987, dated December 29, 2006. Pay to the order of Karen Green in the amount of one thousand three hundred and fifteen dollars. MEMO: Employee ID 64623. The fourth cheque is cheque number 1359, dated December 26, 2006. Pay to the order of Dave Campbell in the amount of one thousand two hundred and fifty six dollars. MEMO: Employee ID 52369.

This table contains information regarding December 2006 financial report.
Financial report

December 2006
Employee ID   Cheque number Amount ($)
64623 0987 1315.00
65087 1014 1495.00
52369 1359  
  1147 1305.00

Question # 7

How many bandsaw gears were shipped?

Circle or underline your answer in the packing slip below.

This table contains information regarding a packing slip.
Packing slip
Prov Acop Inc.

846 McCrimmon Cres.

Whitehorse, YT

Phone: 867-555-5654

Fax: 867-555-5655
Order

date
September 29, 2006  Packaging

date
October 12, 2006
Order

number
34567

Customer

contact

Foundry Department
Purchase

order
PO9983-1129-03 Customer

account
109
Ship to Metal Ware Inc.

Attn: Foundry Department

1234 Main Street

Timmins, ON
Bill to Metal Ware Inc.

Attn: Finance Department

1234 Main Street

Timmins, ON       
Part number   Description Unit type   Number ordered   Backordered (Still to be shipped)   Number shipped  
323A7-D892 Bandsaw gears Set 9 2 7
390D1-J349  Mould 54919 Individual 4 0 4
208R4-Q289  Rubber BBType 00-6 Package 6 3 3
890C4-B299 Metal AG555-06 Package 6 2 4
Comments: Backordered items will be shipped as they become available. Thank you for your order!

Question # 8

What is the item number of the least expensive camera flash?

Circle or underline your answer in the price list below.

This table contains information regarding cameras and their cost.

Item number

Item name Price ($)
V3 18-200 mm Super Wide-Angle - Telephoto Lens 999
2 Alma 70-200mm f/2.8L USM Camera Lens 1,199
3 Totto 200mm f/2.8 Camera Lens 1,799
4 Diaz 300MM F4 to 5.6 IS USM EF Telephoto Zoom Lens 699
5 Vershna 10-20mm Wide Angle Lens 459
6 Totto 10-20mm Wide Angle Lens 799
7 Vershna 580EX Camera Flash 449
8 Bonata 5600HS Camera Flash 249
9 Diaz Camera Dock 6000 29
10 V3 Camera Dock 49
11 BJ 7900 S-Series Camera Dock 59
12

Totto Ultra Fast AAA Battery Charger

19

Question # 9

Which nursing home resident has high cholesterol?

Circle or underline the name of the resident in the report below.

This table contains information regarding nursing home resident personal information.
Personal information
Room number Resident name Age Gender Bed number
B15 Stanford 92 Male 316
B88 Rose 82 Female 389
B36 Fawzi 89 Male 347
A19 Bertha 96 Female 312
A39 Shereen 91 Female 349
A24 Ginette 87 Female 339
A34 Nadia 89 Female 384
A87 Oliver 78 Male 318


This table contains information regarding nursing home residents medical information.
Medical information
Room number  Diagnosis  Medical history Diet type Allergies 
A19 Alzheimer’s Breast cancer, bladder problems D Shellfish
A24 Mobility impaired Knee operation D Soy, fish
A34 Semi-blindness Head injury A  
A39 Stroke Thrombosis B  
A87 Diabetes Hypertension, high cholesterol E Wheat
B15 Depression Seasonal affective disorder A  
B36 Mobility impaired Anemia B  
B88 Broken hip Osteoporosis C Peanuts

Question # 10

Who does the student in Customer Service directly report to?

Circle or underline your answer in the organizational chart below.

Description:

This is an image that shows Excel Action Inc.'s organizational chart. M. Dufresne is the President while S. Theodore is the Administrative Assistant. Reporting directly to M. Dufresne is: V. Diaz - Director of Administration; F. Fernandez - Director of Operations; and S. Jaborin - Director of Customer Service. Reporting directly to V. Diaz is: N. Nagel - Finance and S. Bing - Human Resources. Reporting directly to N. Nagel is: P. Wong - Accountant and N. Aucoin - Administrative Assistant. Reporting directly to F. Fernandez is: M. Bower - Equipment and Supplies and M. Miller - Work Organization. Reporting directly to M. Bower is D. Daniels - Administrative Assistant. Reporting to D. Daniels is: K. Stibopolos - Student. Reporting directly to M. Miller is: A. Anderson - Administrative Assistant. Reporting directly to S. Jaborin is: E. Green - Customer Service and G. Fernand - Quality Control. Reporting directly to E. Green is: L. Collette - Receptionist and K. Ling - Administrative Assistant. Reporting directly to K. Ling is: B. Lee - Student.

Correction sheet

Marking guide

  • Award one mark for each correct answer, as indicated below.
  • Do not award partial marks.
  • Add the total score for each level. A score of 3 out of 5 or less in either section may indicate that skills upgrading would be beneficial.

Document use – Level 1

1. 

CLASS E - Corrosive Material

Class E

Corrosive material

2.  Brandon

3.  19

4.  $44.50

5.  506-555-6000

 Total - /5

6.

This table contains information regarding December 2006 financial report.
Employee ID   Cheque number   Amount ($)  
65087 1014 1495.00
52369 1359 1256.00
62041 1147 1305.00

7.  7

8.  8

9.  Oliver

10.  K. Ling

 Total-/5

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