Oral communication self-assessment
Oral communication is the ability to use speech to share thoughts and information. Strong oral communication skills are essential to being able to present your ideas clearly in a variety of situations such as: explaining procedures to a co-worker; giving directions to a friend; or dealing with customer service to discuss a problem with your phone bill. Complete this self-assessment to help you understand your oral communication strengths and areas for improvement.
- Read each statement in Section 1 and place a check mark in the column that best describes how well you can complete that task.
Tip: Think about your work and life experiences as you consider each task.
- Review your responses for each task. If you have checked five or more in the “Somewhat” and/or “No” columns, you may want to consider upgrading your oral communication skills.
- Complete Section 2 to identify your training needs.
Section 1: Self-assessment
|Ask routine questions to obtain information.|
|Leave brief phone messages.|
|Understand short messages and communicate the information to others.|
|Give simple instructions to others on a familiar topic.|
|Explain simple facts.|
|Follow simple oral instructions.|
|Listen to others without interrupting.|
|Use appropriate body language (e.g. smiling, nodding, making eye contact) while having a conversation.|
|Discuss work-related problems or issues in detail.|
|Ask complex questions to get the appropriate information.|
|Communicate with others to resolve minor conflicts, such as customer complaints.|
|Communicate with others to co-ordinate work or resolve problems.|
|Express my opinions and ideas clearly and concisely.|
|Restate information that is presented orally.|
|Train or give clear instructions to a co-worker.|
|Give a brief presentation to a small group.|
|Lead routine meetings (e.g. weekly team meetings).|
|Follow complex oral instructions to complete a task.|
|Explain difficult subject matter using detailed examples.|
|Give constructive feedback or advice.|
|Speak respectfully to clients or co-workers when dealing with complex issues or resolving conflicts.|
|Exchange ideas and opinions with clients, such as clarifying detailed work specifications, or negotiating contracts.|
|Persuade others to consider different options.|
|Give presentations to a large, unfamiliar group.|
Section 2: Personal development
Completing this section will help you make informed training decisions.
- Look at the “Yes” column in Section 1 to identify your strengths, and record them below.
- Look at the “Somewhat” and/or “No” columns in Section 1 to identify the areas that you need to develop or strengthen, and record them below.
Oral communication strengths:
I am confident that I can…
E.g. listen to others without interrupting.
Tip: Consider using your strengths to help a colleague, friend or family member improve their oral communication skills.
Areas for improvement:
I would like to improve my ability to…
E.g. give presentations to a large, unfamiliar group.
Tip: When developing your training plan, focus on improving one or two abilities at a time.
Report a problem or mistake on this page
- Date modified: