2021 to 2022 Report on Fees

Table of contents

• Minister's message
• About this report
• Remissions
• Overall totals, by fee setting mechanism
• Totals, by fee grouping, for fees set by act, regulation or fees notice
• Details on each fee set by act, regulation or fees notice

Minister's message

I am pleased to present the Library and Archives Canada (LAC) report on fees for 2021–22.

In the past fiscal year, LAC continued to serve Canadians, including people who wanted copies of content from its collection. This collection brings together the shared documentary heritage of all Canadians. In addition, LAC kept its clients up to date on the status of its services and the needed adjustments made during the pandemic.

I invite you to read the report prepared by LAC, in accordance with the Service Fees Act. I welcome the spirit of open and transparent fee management reflected in this report.

The Honourable Pablo Rodriguez, P.C., M.P.
Minister of Canadian Heritage

About this report

This report, which is tabled under section 20 of the Service Fees Act, the Low materiality Fees Regulations, and subsection 4.2.8 of the Treasury Board Directive on Charging and Special Financial Authorities, contains information about the fees that Library and Archives Canada (LAC) had the authority to set in 2021–22.

The report covers fees that are subject to the Service Fees Act.

For reporting purposes, fees are categorized by fee-setting mechanism. There are three mechanisms:

1. Act, regulation or fees notice
   • The authority to set these fees is delegated to a department, minister or Governor in Council pursuant to an Act of Parliament.
2. Contract
   • Ministers have the authority to enter into contracts, which are usually negotiated between the minister and an individual or organization, and which cover fees and other terms and conditions. In some cases, that authority may also be provided by an Act of Parliament.
3. Market-rate or auction or both
   • The authority to set these fees is pursuant to an Act of Parliament or a regulation, and the minister, department or Governor in Council has no control over the fee amount.

For fees set by act, regulation or fees notice, the report provides totals for fee groupings, as well as detailed information for each fee. LAC did not have fees set by contract, market rate or auction.

Although the fees that LAC charges under the Access to Information Act were subject to the Service Fees Act, they are not included in this report. Information on LAC’s access to information fees for 2021–22 is in our annual report to Parliament on the administration of Access to Information and Privacy.

Remissions

In 2021–22, LAC was not subject to the requirements in section 7 of the Service Fees Act and subsection 4.2.4 of the Treasury Board Directive on Charging and Special Financial Authorities and had no authority to remit, so this report does not include remissions.

Overall totals, by fee setting mechanism

The following table presents the total revenue, cost and remissions for all fees that LAC had the authority to set in 2021–22, by fee-setting mechanism.

Fees set by act, regulation or fees notice in 2021–22

Fee setting mechanism	Revenue ($)*	Cost ($)*	Remissions ($)*
Fees set by act, regulation or fees notice	141,429	1,466,344	0

* Value is rounded to the nearest unit.

Totals, by fee grouping, for fees set by act, regulation or fees notice

A fee grouping is a set of fees relating to a single business line, directorate or program that a department had the authority to set for those activities.

This section presents, for each fee grouping, the total revenue, cost and remissions for all fees that LAC had the authority to set in 2021–22 and that are set by the following:

• Act
• Regulation
• Fees notice

1. Copies by LAC staff of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in digital formats: totals for 2021–22

Fee grouping	Copies by LAC staff of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in digital formats
Revenue ($)*	Cost ($)*	Remissions ($)*
128,147	991,112	0

2. Copies of documents on microform by clients themselves: totals for 2021–22

Fee grouping	Copies of documents on microform by clients themselves
Revenue ($)*	Cost ($)*	Remissions ($)*
0	31,310	0

3. Service fee for reproduction of documents by private sector suppliers: totals for 2021–22

Fee grouping	Service fee for reproduction of documents by private sector suppliers
Revenue ($)*	Cost ($)*	Remissions ($)*
12,241	406,108	0

4. Postage and handling: totals for 2021–22

Fee grouping	Postage and handling
Revenue ($)*	Cost ($)*	Remissions ($)*
1,041	37,814	0

* Value is rounded to the nearest unit.

Details on each fee set by act, regulation or fees notice

This section provides detailed information on each fee that LAC had the authority to set in 2021–22 and that was set by the following:

• Act
• Regulation
• Fees notice

Fee grouping 1

Copies by LAC staff of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in digital formats

Fee

• Copies by LAC staff of textual documents and microforms – Regular price
• Copies by LAC staff of textual documents and microforms – Students and Senior citizens price
• Copies by LAC staff of 105-mm microfiches of maps and architectural drawings

Fee-setting authority

• Department of Canadian Heritage Act, sections 8 to 12
• The fee is listed in the Canada Gazette.

Year fee setting authority was introduced

2005

Last year fee-setting authority was amended

Not applicable

Service standard

Regular orders are processed within 30 business days of receipt. For rush service, orders are processed within 10 business days of receipt, and only if the following conditions are met:

• reference number is provided
• copyright status and access restrictions have been established
• access and copying restrictions do not apply, or a letter of permission is included with the request
• requested documents are available
• "rush service" is indicated on the request
• consent to pay all additional surcharges is indicated on the request

Copies of textual documents and microforms: Please note that written requests cannot be processed in less than 10 business days because time is needed for the registration of requests, delivery of documents from off-site storage (24 hours), identification of requested documents by staff, and special handling of archival documents.

Processing times apply once requests have been received.

• Number of pages: Up to 1,000 pages

Response time: Within 10 business days

• Number of pages: 1,001–6,000 pages

Response time: Within 30 business days

Copies of 105-mm microfiches of maps and architectural drawings: Please note that written requests cannot be processed in less than 10 business days because time is needed for the registration of requests, delivery of documents from off-site storage (24 hours), and identification of requested documents by staff.

Processing times apply once requests have been received.

• Number of copies: 1–249

Response time:

In-person request: 1 to 4 business days, maximum of 50 copies per 24 hours
Written request: 7 business days

• Number of copies: 250–499

Response time:

In-person request: 5 to 10 business days

Written request: 7 to 10 business days

• Number of copies: 500–749

Response time: 10 to 15 business days

• Number of copies: 750–999

Response time: 15 to 20 business days

• Number of copies: 1,000–1,249

Response time: 20 to 25 business days

• Number of copies: 1,250–1,500

Response time: 25 to 30 business days

Performance result

LAC received 5,978 regular orders and processed 1,096 (18.3%) within 30 days. LAC received 96 rush orders and processed 16 (16.7%) within 10 days.

For requests to copy maps and architectural drawings on 105-mm microfiche, LAC received 167 regular requests and processed 5 (3%) within 30 days. LAC did not receive any requests for rush service.

NOTE: Service standards were suspended throughout 2021–22 due to events beyond LAC’s control. Clients were notified of the situation.

Application of Low-materiality Fees Regulations

Low materiality (photocopies)

Fee	2021–22 fee amount ($)	2021–22 total fee revenue ($)*	2021–22 total remissions issued for the fee($)	Fee adjustment date in 2023–24	2023–24 fee amount ($)
Copies by LAC staff of textual documents and microforms – Regular price	0.40	108,415	This fee was not subject to remissions.	Not applicable	0.40
Copies by LAC staff of textual documents and microforms – Students and Senior citizens price	0.30	18,860	This fee was not subject to remissions.	Not applicable	0.30
Copies by LAC staff of 105-mm microfiches of maps and architectural drawings	4.00	872	This fee was not subject to remissions.	Not applicable	4.00

* Value of total fee revenue is rounded to the nearest unit.

Fee grouping 2

Copies of documents on microform by clients themselves

Fee

Copies of documents on microform by clients themselves

Fee-setting authority

• Department of Canadian Heritage Act, sections 8 to 12
• The fee is listed in the Canada Gazette.

Year fee‑setting authority was introduced

2005

Last year fee-setting authority was amended

Not applicable

Service standard

Exempt

Performance result

Exempt

Application of Low-materiality Fees Regulations

Low-materiality (<51)

Fee	2021–22 fee amount ($)	2021–22 total fee revenue ($)	2021–22 total remissions issued for the fee($)	Fee adjustment date in 2023–24	2023–24 fee amount ($)
Copies of documents on microform by clients themselves	0.20	0	This fee was not subject to remissions.	Not applicable	0.20

Fee grouping 3

Service fee for reproduction of documents by private sector suppliers

Fee

Service fee for reproduction of documents by private sector suppliers

Fee-setting authority

• Department of Canadian Heritage Act, sections 8 to 12
• The fee is listed in the Canada Gazette.

Year fee setting authority was introduced

2005

Last year fee-setting authority was amended

Not applicable

Service standard

• For previously copied material: within 6 weeks of receipt of request.
• For previously uncopied material: within approximately 10 to 12 weeks of receipt of request.
• A rush service of 10 business days is also offered under certain conditions.

Performance result

LAC received 3,831 regular orders. Of these, 3,059 (79.8%) were processed within 6 weeks, for previously copied material, and within 10 to 12 weeks, for previously uncopied material. LAC received 65 rush orders and processed 45 (69.2%) within 10 days.

NOTE: Service standards were suspended throughout 2021–22 because of events beyond LAC’s control. Clients were notified of the situation.

Application of Low-materiality Fees Regulations

Low materiality (<51)

Fee	2021–22 fee amount ($)	2021–22 total fee revenue ($)	2021–22 total remissions issued for the fee($)	Fee adjustment date in 2023–24	2023–24 fee amount ($)
Service fee for reproduction of documents by private sector suppliers	A service fee of 20% based on the rate charged by private sector suppliers.	12,241	This fee was not subject to remissions.	Not applicable	A service fee of 20% based on the rate charged by private sector suppliers.

Fee grouping 4

Postage and handling

Fee

• Postage
• Handling

Fee-setting authority

• Department of Canadian Heritage Act, sections 8 to 12
• The fee is listed in the Canada Gazette.

Year fee setting authority was introduced

2005

Last year fee-setting authority was amended

Not applicable

Service standard

Exempt

Performance result

Exempt

Application of Low-materiality Fees Regulations

Low materiality (<51)

Fee	2021–22 fee amount ($)	2021–22 total fee revenue ($)*	2021–22 total remissions issued for the fee($)	Fee adjustment date in 2023–24	2023–24 fee amount ($)
Postage	Prices are subject to annual postage or mail service rate increases.	99	This fee was not subject to remissions.	Not applicable	Prices are subject to annual postage or mail service rate increases.
Handling	0.35	942	This fee was not subject to remissions.	Not applicable	0.35

* Value of total fee revenue is rounded to the nearest unit.