7/30/2013
Ottawa, July 30, 2013 — Organizations that are planning to submit an application to gain approval to become External Complaint Bodies to the financial industry can contact the Financial Consumer Agency of Canada (FCAC) to request a checklist to assist with their application.
The checklist will support the Application Guide for External Complaints Bodies (ECB), and was developed as a result of recommendations made during the consultative process on the Application Guide.
Please contact the Compliance and Enforcement Branch of FCAC (compliance@fcac.gc.ca or 1-866-461-3222) for a copy of the checklist, or if you have comments or questions about the ECB application process.
Applications will be accepted as of September 2, 2013 and supporting documentation can be submitted to: Compliance and Enforcement Branch, Financial Consumer Agency of Canada, 427 Laurier Avenue West, 6th Floor, Ottawa, Ontario, K1R 1B9.
More information on the Call for Notifications of Interest from Applicants Interested in Seeking Approval as an External Complaints Body under section 455.01(1) of the Bank Act, and on the Application Guide, is available on FCAC's website.
With educational materials and interactive tools, the Financial Consumer Agency of Canada (FCAC) provides objective information about financial products and services to help Canadians increase their financial knowledge and confidence in managing their personal finances. FCAC informs consumers about their rights and responsibilities when dealing with banks and federally regulated trust, loan and insurance companies. FCAC also makes sure that federally regulated financial institutions, payment card network operators and external complaints bodies comply with legislation and industry commitments intended to protect consumers.
You can reach us through FCAC's Consumer Services Centre by calling toll-free 1-866-461-3222 (TTY: 613-947-7771 or 1-866-914-6097) or by visiting our website: itpaystoknow.gc.ca.
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Julie Hauser
Media Relations Officer
613-941-4168
julie.hauser@fcac-acfc.gc.ca
