June 4, 2015 – Ottawa-Gatineau – Canadian Radio-television and Telecommunications Commission (CRTC)
The Canadian Radio-television and Telecommunications Commission (CRTC) today launched a public consultation to review the structure and mandate of the Commissioner for Complaints for Telecommunications Services(CCTS) as well as the mandatory participation of telecommunications service providers. This consultation will include a public hearing beginning on November 3, 2015, in the National Capital Region.
The CCTS is presently working with Canadians to resolve complaints relating to wireless, Internet and telephone services, in addition to administering the CRTC’s wireless code.
As part of this consultation, the CRTC will also consider the role of the CCTS as administrator of the Television Service Provider Code of Conduct. Since Canadians are increasingly obtaining their various communication services from the same company through bundled offerings, the CRTC is proposing that Canadians be able to direct their complaints relating to the code to the CCTS.
To ensure that Canadians take full advantage of the services of this ombudsman, the CRTC must, among other things, determine whether participation in the CCTS should be mandatory for all television service providers.
For the CCTS to be effective, Canadians must be aware of its existence and the assistance that it can provide them. As such, the CRTC will examine whether changes to the CCTS’s approach are necessary to promote itself and raise public awareness of its existence to ensure Canadians can make the most of this agency.
The CRTC is welcoming comments until August 4, 2015. Canadians can participate by:
For more information on how to participate in a CRTC consultation, please see: It's Your CRTC: Here's How to Have Your Say!
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