Government Receives Task Force Paper on Future of Canada Post

News Release

For Immediate Release

September 12, 2016 – Ottawa, Ont. – Public Services and Procurement Canada

The Government is delivering on its promise to suspend the conversion to community mailboxes and undertake a review of Canada Post. This process is allowing Canadians to share their views on the quality services they need and value, such as sending and receiving letters, parcels or online orders for a reasonable price.

Today, the Honourable Judy M. Foote, Minister of Public Services and Procurement, received a discussion paper outlining options for the future of Canada Post and the services it provides.

Over the past several months, an independent four-member Task Force undertook an analysis of Canada Post’s services and current financial situation, conducted public opinion research, met with key stakeholders, and examined international best practices for postal delivery.

The Task Force’s discussion paper concludes the first phase of the review process. Minister Foote is providing the discussion paper to the House of Commons Standing Committee on Government Operations and Estimates, which is conducting the second phase of the review. Over the fall, the committee will consult Canadians from coast-to-coast-to-coast. The information presented in the Task Force’s discussion paper provides a starting point for the consultations. The paper is one of many sources that will be used to shape the future of Canada Post. Public hearings are planned across the country to hear the views of Canadians about Canada Post.

In December, the Committee will make recommendations to the Government. The Government will review these recommendations and announce the future of Canada Post in mid-2017.


“I thank the independent Task Force for their work in completing the first phase of the Canada Post review. Their discussion paper is the starting point for the parliamentary committee to begin the second phase of the review. Canada Post services are important to Canadians and countless businesses that provide valuable middle class jobs. This is why our Government is providing the public with the opportunity to shape the Canada Post of tomorrow.”

The Honourable Judy M. Foote
Minister of Public Services and Procurement

“It is clear that Canada Post and its services are important to Canadians. The Task Force believes that the options presented in this first phase will guide phase 2 discussions, ensuring that Canada Post continues providing valuable services for Canadians well into the future.”

Françoise Bertrand
Task Force Chair, Canada Post Review

Quick Facts

  • More than 22,000 Canadians shared their views with the Task Force on how they use Canada Post, what services they value and need, and how they see the future of postal services evolving.
  • The Task Force held over 40 face-to-face meetings with key stakeholders, including Canada Post and its unions, associations, municipalities, industry clients and competitors, researchers, academics and other postal experts. These stakeholders represented over 109,000 independent businesses, 45,000 retail store fronts and 2,000 municipalities.
  • Canada Post is an institution that is relevant and valued by Canadians. Of Canadians surveyed, 94% say the ability to send and receive mail is highly important to them. As well, 91% of Canadians and 83% of businesses surveyed are satisfied with the services Canada Post delivers.

Related Products

Canada Post Corporation Review – Task Force Discussion Paper

Associated Links

Canada Post Review
Statement from Minister of Public Services and Procurement on the Launch of the Review of Canada Post (May 5, 2016)
Backgrounder – Review on the Future of Canada Post (May 5, 2016)
Standing Committee on Government Operations and Estimates – Canada Post
Canadians are Invited to Share their Views on the Canada Post Corporation (July 21, 2016)

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Annie Trépanier
Office of the Honourable Judy M. Foote

Media Relations
Public Services and Procurement Canada

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