The CRTC is creating a safer environment for Canadians by enabling access to enhanced and innovative 9-1-1 services
“The safety of Canadians is largely dependent on timely and efficient access to emergency services. As new capabilities become available, we must ensure that Canada’s emergency system adapts. Many stakeholders need to combine their efforts to provide Canadians with an innovative and effective NG9-1-1 system.
We are asking Public Safety Canada to take on a leadership role in order to ensure that the multiple players that have a role to play work together efficiently. We have done our part to get the ball rolling. Provincial, territorial and municipal governments need to work with their regional emergency call centres and plan ahead for this important transition.”
- Jean-Pierre Blais, CRTC Chairman and CEO.
The CRTC regulates the telephone and mobile wireless companies that carry 9-1-1 calls to emergency call centres. Call centres and the emergency responders that they dispatch, such as fire, police, and ambulance, are under the jurisdiction of municipalities, provinces and territories.
With NG9-1-1 services, Canadians could eventually stream video from an emergency incident, send photos of accident damage or a fleeing suspect, and send personal medical information, including accessibility needs, which could greatly aid emergency responders.
The evolution to NG9-1-1 is expected to occur gradually over a number of years.
- It will start with the CRTC and telephone companies collaborating to prepare the networks so that they are capable of carrying NG9-1-1 traffic to the emergency call centres.
- The next step will be for provincial, territorial and municipal governments to work with their emergency call centres to get their operations ready for NG9-1-1 services.
Text with 9-1-1 is already widely available to Canadians who are Deaf, hard of hearing or speech impaired throughout Canada.
Text with 9-1-1 is not yet available to the general public. Text messages sent by the general public to “911” do not reach emergency services.
- Telecom Decision CRTC 2017-182 - Next-generation 9-1-1 – Modernizing 9-1-1 networks to meet the public safety needs of Canadians
- Telecom Notice of Consultation CRTC 2016-116 - Establishment of a regulatory framework for next-generation 9 1-1 in Canada
- CRTC marks the start of Text with 9-1-1 services for hearing or speech impaired persons
- CRTC reviewing next-generation 9-1-1 services
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