A year after its launch, SRV Canada VRS has extended its service hours, enabling American Sign Language or Langue des signes québécoise users to make and receive calls any time of the day.

“We are delighted to see the positive impact the Video Relay Service has had over the last year for Canadians with hearing and speech disabilities. This initiative contributes greatly to ensuring an equal society for all Canadians. We will work closely with the Canadian Administrator of the Video Relay Service to promote this service so that even more Canadians benefit.”

- Ian Scott, Chairperson and Chief Executive Officer of the CRTC

“This has been an incredible first year. CAV hasn’t just been about setting up a relay service to help people make telephone calls, it has also empowered the deaf community.  Customers are calling their banks and doctors, their friends, 9-1-1 and obtaining employment in ways they could not before.  I’m so excited about the future of SRV Canada VRS and continuing to make refinements and improvements to the service.”

- Sue Decker, Executive Director and CEO, CAV

• The CRTC created the Canadian Administrator of Video Relay Service (CAV, Inc.) to manage the service for all Canadians.  The service was launched on September 28, 2016.

• Canadians can access SRV Canada VRS at no cost. The service just requires a device such as a computer (Mac or PC), smartphone or tablet (iOS or Android) and a sufficient Internet connection.

• Anyone wanting more information about the Video Relay Service or how to register should contact SRV Canada VRS.

Associated Links

• SRV Canada VRS
• VRS – CRTC
• Policies, Decisions and Orders for Accessible Phone Services

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