Document Use Indicator A Guide for Employers
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Document use indicator a guide for employers [PDF - 927 KB]
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Please note this self-assessment tool aligns with the original Essential Skills Framework. In the future, a new or modified assessment tool may replace this one to align with the new Skills for Success model. Please visit this page in the coming months and beyond, to learn more about what is new!
This tool can be used by employers to learn more about the Document Use skills of their employees. It gives an indication of skill levels by providing examples of Level 1 and Level 2 assessment questions. Using this tool allows employers to:
- obtain useful information about the skills employees bring to the workplace
- identify current employees’ training needs
- improve workplace training to target specific skill areas for improvement
The questions duplicate actual workplace tasks performed in a variety of occupations but they do not require specialized knowledge to be correctly answered.
Instructions
- Ensure that employees read and understand the instructions prior to completing the Indicator
- Detach the Correction Sheet from the questions section
- Set a time limit for employees to complete the Indicator. Typically, it should take no more than 20 minutes to complete
- Mark the Indicator using the Correction Sheet, awarding one mark for each correct answer. Do not award partial marks
Helpful tips
- Employers may want to give employees the opportunity to self-administer and mark the tool
- Scores should always be kept confidential
- Indicators are also available for other Essential Skills
- If employees do not obtain at least a Level 2 on the Indicator, you may want to consider offering training and support to improve Document Use skills
Important note
Administering this tool to employees will provide an indication of their skill levels. It should not be considered an assessment tool. The Indicator is meant to be a training tool that can be used to help you identify skills that may require upgrading in the workplace.
Document use indicator - a guide for employees
The Essential Skills Document Use Indicator is a tool designed to help you better understand your Document Use skills. It consists of 10 examples of assessment questions to give you an indication of your skill level. The first 5 questions are easier (Level 1) and the next 5 are slightly more difficult (Level 2).
Essential Skills levels range from Level 1 (basic) to Level 4/5 (advanced). You can use the Indicator to help identify if Document Use is an area where you might need some additional training. Improving your skills can help you perform your job more effectively or prepare for a career change.
The questions in the Indicator are based on actual document use tasks performed in the workplace. You do not need specialized knowledge to answer any of the questions.
Some questions require limited use of other skills. For example, you have to use Reading skills to understand a Document Use question.
Instructions
- Allow yourself no more than 20 minutes to complete the Indicator
- Write your answers directly on the Indicator in the space provided
- If you are marking your own Indicator, use the Correction Sheet provided at the back
- Give yourself one point for each correct answer. Do not give yourself partial marks
Helpful tips
- If you do not know the answer to a question, skip it and move on to the next question. You can always come back to it later
- Use the Indicator to help identify areas in which you may need skills upgrading
- Indicators are also available for other Essential Skills
- If you did not achieve at least a Level 2 on the Indicator, you may want to consider upgrading your Document Use skills
Document use indicator
Level 1
Question # 1
Which symbol represents corrosive material?
Circle or underline your answer in the hazardous materials table below.
| Hazardous materials | |||
|---|---|---|---|
 Class A Compressed gas |
 Class B Flammable and combustible material |
 Class C Oxidizing material |
 Class D-1 Poisonous and infectious material (material causing immediate and serious effects) |
 Class D-2 Poisonous and infectious material (material causing other toxic effects) |
 Class D-3 Poisonous and infectious material (biohazardous infectious material) |
Class E Corrosive material |
 Class F Dangerously reactive material |
Question # 2
Which sales clerk recorded the highest number of transactions for the month of December?
Circle or underline your answer in the graph below.
Text version
This is an image of a December Sales Report graph. The graph monitors transactions by sales clerk. Kim recorded 65 transactions; Jake recorded 40 transactions; Wilson recorded 55 transactions; Amanda recorded 50 transactions; Donna recorded 60 transactions; Brandon recorded 80 transactions; Kelly recorded 60 transactions; Ian recorded 70 transactions; Shannon recorded 45 transactions; and Dylon recorded 70 transactions.
Question # 3
What is Rodney Walsh’s new apartment number?
Circle or underline your answer in the address notice below.
Change of address notice
Personal information
Last name: Walsh
First name: Rodney
Previous address
Street number: 1553
Apartment number: 1002
Province: Ontario
Street name: Queen
City: Windsor
Postal code: K1J 8G3
New address
Street number: 208
Apartment number: 19
Province: Ontario
Street name: Beechwood
City: Windsor
Postal code: K1J 5P3
Question # 4
What is the price of a one-hour massage for a part-time student?
Circle or underline your answer in the price list below.
| Sunlight Wellness Centre | |||||
|---|---|---|---|---|---|
| Physiotherapy | Price list | Massage therapy | Price list | ||||
| Status | Visit | Price ($) | Status | Visit | Price ($) |
| Full-time student | First visit | 60.50 | Full-time student | Thirty minutes | 28.25 |
| Following visits | 40.95 | One hour | 39.99 | ||
| Part-time student | First visit | 65.25 | 2 hours | 59.99 | |
| Following visits | 49.99 | Part-time student | Thirty minutes | 32.15 | |
| Adult | First visit | 69.99 | One hour | 44.50 | |
| Following visits | 60.50 | 2 hours | 64.50 | ||
| Employee | All visits | 35.00 | Adult | Thirty minutes | 35.97 |
| One hour | 47.50 | ||||
| 2 hours | 59.99 | ||||
| Employee | Thirty minutes | 15.00 | |||
| One hour | 27.25 | ||||
| 2 hours | 42.75 | ||||
Question # 5
What is the phone number for customer service at H&E Wood Inc.?
Circle or underline your answer in the sales slip below.
| Invoice H&E Wood Inc. |
||||||
|---|---|---|---|---|---|---|
| Ship to | Bill to | |||||
| Wood Experts Inc. 898 Truro Avenue Fredericton, NB 506-555-4885 Customer ID BBE4456 |
Wood Experts Inc. 898 Truro Avenue Fredericton, NB 506-555-4885 |
|||||
| Order date | Order number | |||||
| August 1, 2006 | 239 | |||||
| Item number | Description | Quantity | ||||
| WT-05-338 | Hardwood | 12 | ||||
| AF-05-897 | Ironwood | 8 | ||||
| WT-06-112 | Carpathian Elm | 6 | ||||
| BJ-07-389 | Unedged Timber | 20 | ||||
| CF-05-349 | Roundwood Logs | 7 | ||||
| Please contact customer service at 506-555-6000 with any questions or comments. Thank you for your order! | ||||||
Level 2
Question # 6
Look at the paycheques below.
Complete the missing information in the chart.
Text version
This is an image of 4 cheques. The first cheque is cheque number 1014, dated December 29, 2006. Pay to the order of Sarah Brown in the amount of $1,495. MEMO: Employee ID 65087. The second cheque is cheque number 1147, dated December 29, 2006. Pay to the order of Daniel Spencer in the amount of $1,305. MEMO: Employee ID 62041. The third cheque is cheque number 987, dated December 29, 2006. Pay to the order of Karen Green in the amount of $1,315. MEMO: Employee ID 64623. The fourth cheque is cheque number 1359, dated December 26, 2006. Pay to the order of Dave Campbell in the amount of $1,256. MEMO: Employee ID 52369.
| Financial report December 2006 |
|||||
|---|---|---|---|---|---|
| Employee ID | Cheque number | Amount ($) | |||
| 64623 | 0987 | 1315.00 | |||
| 65087 | 1014 | 1495.00 | |||
| 52369 | 1359 | ||||
| 1147 | 1305.00 | ||||
Question # 7
How many bandsaw gears were shipped?
Circle or underline your answer in the packing slip below.
| Packing slip | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Prov Acop Inc. 846 McCrimmon Cres. Whitehorse, YT Phone: 867-555-5654 Fax: 867-555-5655 |
|||||||||||
| Order date |
September 29, 2006 | Packaging date |
October 12, 2006 | ||||||||
| Order number |
34567 | Customer |
Foundry Department | ||||||||
| Purchase order |
PO9983-1129-03 | Customer account |
109 | ||||||||
| Ship to | Metal Ware Inc. Attn: Foundry Department 1234 Main Street Timmins, ON |
Bill to | Metal Ware Inc. Attn: Finance Department 1234 Main Street Timmins, ON |
||||||||
| Part number | Description | Unit type | Number ordered | Backordered (Still to be shipped) | Number shipped | ||||||
| 323A7-D892 | Bandsaw gears | Set | 9 | 2 | 7 | ||||||
| 390D1-J349 | Mould 54919 | Individual | 4 | 0 | 4 | ||||||
| 208R4-Q289 | Rubber BBType 00-6 | Package | 6 | 3 | 3 | ||||||
| 890C4-B299 | Metal AG555-06 | Package | 6 | 2 | 4 | ||||||
| Comments: Backordered items will be shipped as they become available. Thank you for your order! | |||||||||||
Question # 8
What is the item number of the least expensive camera flash?
Circle or underline your answer in the price list below.
| Item number |
Item name | Price ($) |
|---|---|---|
| 1 | V3 18-200 mm Super Wide-Angle - Telephoto Lens | 999 |
| 2 | Alma 70-200mm f/2.8L USM Camera Lens | 1,199 |
| 3 | Totto 200mm f/2.8 Camera Lens | 1,799 |
| 4 | Diaz 300MM F4 to 5.6 IS USM EF Telephoto Zoom Lens | 699 |
| 5 | Vershna 10-20mm Wide Angle Lens | 459 |
| 6 | Totto 10-20mm Wide Angle Lens | 799 |
| 7 | Vershna 580EX Camera Flash | 449 |
| 8 | Bonata 5600HS Camera Flash | 249 |
| 9 | Diaz Camera Dock 6000 | 29 |
| 10 | V3 Camera Dock | 49 |
| 11 | BJ 7900 S-Series Camera Dock | 59 |
| 12 | Totto Ultra Fast AAA Battery Charger |
19 |
Question # 9
Which nursing home resident has high cholesterol?
Circle or underline the name of the resident in the report below.
| Personal information | ||||
|---|---|---|---|---|
| Room number | Resident name | Age | Gender | Bed number |
| B15 | Stanford | 92 | Male | 316 |
| B88 | Rose | 82 | Female | 389 |
| B36 | Fawzi | 89 | Male | 347 |
| A19 | Bertha | 96 | Female | 312 |
| A39 | Shereen | 91 | Female | 349 |
| A24 | Ginette | 87 | Female | 339 |
| A34 | Nadia | 89 | Female | 384 |
| A87 | Oliver | 78 | Male | 318 |
| Medical information | ||||
|---|---|---|---|---|
| Room number | Diagnosis | Medical history | Diet type | Allergies |
| A19 | Alzheimer’s | Breast cancer, bladder problems | D | Shellfish |
| A24 | Mobility impaired | Knee operation | D | Soy, fish |
| A34 | Semi-blindness | Head injury | A | |
| A39 | Stroke | Thrombosis | B | |
| A87 | Diabetes | Hypertension, high cholesterol | E | Wheat |
| B15 | Depression | Seasonal affective disorder | A | |
| B36 | Mobility impaired | Anemia | B | |
| B88 | Broken hip | Osteoporosis | C | Peanuts |
Question # 10
Who does the student in Customer Service directly report to?
Circle or underline your answer in the organizational chart below.
Text version
This is an image that shows Excel Action Inc.'s organizational chart. M. Dufresne is the President while S. Theodore is the Administrative Assistant. Reporting directly to M. Dufresne is: V. Diaz - Director of Administration; F. Fernandez - Director of Operations; and S. Jaborin - Director of Customer Service. Reporting directly to V. Diaz is: N. Nagel - Finance and S. Bing - Human Resources. Reporting directly to N. Nagel is: P. Wong - Accountant and N. Aucoin - Administrative Assistant. Reporting directly to F. Fernandez is: M. Bower - Equipment and Supplies and M. Miller - Work Organization. Reporting directly to M. Bower is D. Daniels - Administrative Assistant. Reporting to D. Daniels is: K. Stibopolos - Student. Reporting directly to M. Miller is: A. Anderson - Administrative Assistant. Reporting directly to S. Jaborin is: E. Green - Customer Service and G. Fernand - Quality Control. Reporting directly to E. Green is: L. Collette - Receptionist and K. Ling - Administrative Assistant. Reporting directly to K. Ling is: B. Lee - Student.
Correction sheet
Marking guide
- Award one mark for each correct answer, as indicated below.
- Do not award partial marks.
- Add the total score for each level. A score of 3 out of 5 or less in either section may indicate that skills upgrading would be beneficial.
Document use – Level 1
1.
Class E
Corrosive material
2. Brandon
3. 19
4. $44.50
5. 506-555-6000
Total - /5
6.
| Employee ID | Cheque number | Amount ($) | |||
|---|---|---|---|---|---|
| 65087 | 1014 | 1495.00 | |||
| 52369 | 1359 | 1256.00 | |||
| 62041 | 1147 | 1305.00 |
7. 7
8. 8
9. Oliver
10. K. Ling
Total-/5
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