Sources of Federal Government and Employee Information 2017 (Info Source)

Introduction to Info Source

Info Source: Sources of Government and Employee Information provides information about the functions, programs, activities and related information holdings of government institutions subject to the Access to Information Act and the Privacy Act. It provides individuals and employees of the government (current and former) with relevant information to access personal information about themselves held by government institutions subject to the Privacy Act and to exercise their rights under the Privacy Act.

The Introduction to Info Source: Sources of Government and Employee Information and an index of institutions subject to the Access to Information Act and the Privacy Act are available centrally.

The Access to Information Act and the Privacy Act assign overall responsibility to the President of Treasury Board (as the designated Minister) for the government-wide administration of the legislation.

Background

The Government of Canada created Shared Services Canada (SSC) on August 4, 2011, to fundamentally transform how the Government manages its information technology (IT) infrastructure.

Orders in Council designated SSC as a department, appointed our President, and transferred certain portions of Federal Public Administration. The Shared Services Canada Act received royal assent on June 29, 2012 and is SSC’s legal authority to collect personal information for its programs. To better understand SSC, read about its history, including its legislative foundation and how it reports to Parliament.

Sections 15 and 16 of the Shared Services Canada Act explicitly state that, for the purposes of the Access to Information Act and the Privacy Act, any records belonging to or personal information collected by other government institutions residing on SSC's IT infrastructure remains under the control of SSC's partner organizations. It is understood that:

• Data housed in SSC-managed servers is segregated.
• Shared Services Canada's partner organizations continue to be responsible for the creation, maintenance, use, disclosure and disposal of their electronic information holdings. 
• While SSC has control over how the data is stored and backed up on the IT infrastructure, partner organizations maintain ownership over their data. 
• Access privileges have evolved since the Shared Services Canada Act came into effect and as partners onboard to enterprise services. 

Shared Services Canada (SSC) reports to Parliament through the Minister of Public Services and Procurement Canada.

Responsibilities

Shared Services Canada (SSC) is responsible for delivering mandated email, data centre and network services to partner organizations in a consolidated and standardized manner to support the delivery of Government of Canada programs and services. SSC also provides certain optional technology-related services to government organizations on a cost-recovery basis. Budget 2013 further expanded SSC’s mandate, adding the consolidation of government-wide procurement of software and hardware for workplace technology devices. The department’s major transformation initiatives, which can be found in its transformation framework, are as follows:

• The Email Transformation Initiative which aims to migrate 43 Government of Canada partner departments and agencies from numerous email services to your.email@canada.ca, a common, modern, consolidated, secure, more reliable and more cost-effective email system.
• The Data Centre Consolidation Initiative, through which SSC is consolidating and modernizing the Government of Canada’s data centres, based on an analysis of the Government’s current and future requirements, in consultation with partner organizations and industry experts.
• The Telecommunications Transformation Initiative which involves the transformation of voice, videoconferencing, contact-centre services and the transportation of data within and across partner organizations and agencies.
• The Workplace Technology Devices Initiative which aims to streamline the procurement of workplace technology devices and related software, including security software, for 94 in-scope organizations
• Cyber and Information Technology Security activities supporting SSC’s mandate to protect the infrastructure and associated data in transit, storage and use. SSC Cyber and IT security activities are aligned to a framework composed of prevention, detection, response and recovery functions that are executed using a combination of people, process, services and information.

By consolidating IT-infrastructure services and leveraging the Government of Canada's buying power, Shared Services Canada aims to reduce costs across the Government's departments and agencies.

Institutional Functions, Programs, and Activities

E-mail and Workplace technology

This program supports partner and client organizations with the procurement, configuration, management and protection of email services, including the Government of Canada-wide transition to a consolidated email system. It also provides access to software and hardware provisioning and support for program-specific and corporate applications. This includes workstation provisioning and technical support, as well as local area network (LAN) (physical or virtual) functionalities. Some of the services are provided on an optional basis to partner and client organizations.

Hardware Provisioning

This service provides partner and client organizations with reliable, secure, and cost-effective delivery of local physical workstation hardware for accessing and using computer applications. This includes procurement services for access to standing offers for computers and computer-related peripherals and systems, such as desktop computers, notebooks, hybrid tablets, specialized devices, printing products and printing-related devices.

Hardware Provisioning

Description:

• Records related to the procurement of workplace technology devices (WTD) hardware. Components include documents related to the establishment of enterprise agreements and contracts, the resulting contracts, amendments to these contracts, and records pertaining to vendor relationship management. This also includes records and reports on transactions executed by the WTD Hardware Provisioning Service on behalf of partner and client departments and agencies.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentations, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, line of business profit and loss reports, manuals and guides, minutes, memoranda of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, services catalogue, standard statements of work, standing offers, call-ups against standing offers, statements of qualification, submissions, Treasury Board submissions, technical documents, templates, timesheets, terms of reference, work plans, project plans, presentations, and proposals.

Record Number: SSC DCS 163

Software Provisioning

This service ensures the reliable, secure and cost-effective provision of desktop and office productivity suite applications and LAN-based standard utilities for partner and client organizations. Serving as a single point of contact for Workplace Technology Devices (WTD) base software, the service provides an end-to-end request fulfillment process for WTD software, as well as access to enterprise software agreements. The procurement of software via Shared Services Canada (SSC) is a mandatory service.

Software Provisioning

Description:

• Records related to the procurement of workplace technology devices (WTD) software. Components include documents related to the establishment of enterprise agreements and contracts, the resulting contracts, amendments to these contracts, and records pertaining to vendor relationship management. This also includes records and reports on transactions executed by the WTD Software Provisioning Service on behalf of partner and client departments and agencies.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentations, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, line of business profit and loss reports, manuals and guides, minutes, memorandums of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, services catalogue, standard statements of work, standing offers, call-ups against standing offers, statements of qualification, submissions, Treasury Board submissions, technical documents, templates, timesheets, terms of reference, work plans, project plans, presentations, and proposals.

Record Number: SSC DCS 164

Email

This service includes the support of legacy email services, the Email Transformation Initiative (ETI) and email solution management after the ETI. The service maintains existing legacy email and Mobile device management infrastructures, as well as prepares and assists partner and client organizations with ETI transition to your.email@canada.ca.

Email

Description:

• Records related to email functionality including transmission, enterprise messaging, directory services, scheduling, and mobile device management. Components include mail servers and all activities such as procurement, configuration and protection.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contract documentation, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, line of business   cost/variance analysis reports, manuals and guides, minutes, memoranda of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, service level agreement templates, services catalogue, standard statements of work, statements of qualification, submissions, Treasury Board submission drafts, technical documents, templates, timesheets, terms of reference, work descriptions, work plans, project plans, presentations, and proposals.

Record Number: SSC DCS 165

Data Centres

This program provides data centre services which support partner organizations’ delivery of programs and services to Canadians. It supports the data centre consolidation transformation initiative which aims to consolidate existing legacy data centres and to move operations to seven modern, secure and reliable centres. It provides full life cycle management (strategy, plan, build, test, deploy, operate, and decommission) of data centres for the Government of Canada IT infrastructure. It also includes the end-to-end management of physical complexes; the establishment of computing environments for partner organizations and for SSC’s internal needs across all computing platforms; and the provision of technical support and certification for day-to-day operations, production applications, and database computing environments.

Bulk Print

This service provides Print-to-Mail functionality and supports and maintains all the bulk print operational environments used by our partner and client organizations. The service also offers high-volume print and mailing capabilities from secure and centralized printing facilities. Print-to-Mail is the process of generating prints requiring mailing like payroll cheques, account payable cheques, statements and invoices.

Print and Insertion Services

Description:

• Records related to the provisioning of print and insertion services that support the printing and insertion of correspondence that support a department/agency’s delivery of its legislative mandate. Components include High-speed printing and insertion equipment and the supporting hardware and software used to monitor, develop and provision these services.

Document Types:

• Agreements, action item reports, briefings and updates, budgets, contract documentation, invoices, manuals and guides, minutes, memoranda of understanding, operating level agreements, operational procedures, production reports, records of decision, service level agreements, services catalogue, technical documents, templates, timesheets, terms of reference, work descriptions, work plans, project plans, presentations, electronic statement of mailings, supply contracts (toner, paper, equipment, etc.) maintenance and support contracts.

Record Number: SSC DCS 166

Data Centre Facility

This service supports the complete life cycle of all SSC data centre facilities and network closets. This includes facility equipment maintenance and repairs, initial planning and design, through to day-to-day operations, physical security for all data centre facilities, ensuring environmental requirements (power, uninterruptible power supply (UPS), cooling, etc.) are met; the installation and removal of all equipment as part of data centre closures; as well as the further development and production of end-state data centres to accommodate further IT demands of the Government of Canada.

Facilities Management Services

Description:

• Records related to the ‘end-to-end’ management of physical complexes/computing facilities and facilities management services in a data centre or server room. Activities include physical security of the facility as well as provision and maintenance of non-IT equipment including heating, ventilation, and cooling systems, environmental controls, uninterrupted power supplies, generators, conditioned power and power distribution systems, cabling and equipment racking.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentations, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, line of business profit & loss reports, manuals and guides, minutes, memorandums of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposal, records of decision, service agreements, service level agreement templates, service level agreements templates, services catalogue, standard statements of work, statements of qualification, submissions, Treasury Board submission drafts, technical documents, templates, timesheets, terms of reference, work descriptions, work plans, project plans, presentations, and proposals.

Record Number: SSC POCS 171

Application Hosting

This service establishes all computing environments (development, testing and production) for SSC's partner and client organizations and for SSC's internal needs across all computing platforms. It is also responsible for the migration of applications and services from development, through the various phases of testing and into production. This service provides an integration layer between the various technology domains (e.g. Mainframe, Mid-range, High Performance Computing, Storage, etc.), the various environments (e.g. Compute, Networks and security), the middleware, database, and virtualization services in order to host applications and services. In addition to providing application hosting within Government of Canada data centre premises, this service is the primary technology integrator for Cloud Services described under Program 1.6.

Dedicated Application Hosting and Management Devices

Description:

• Records related to the operation and management of specialized computing equipment outside of ‘utility’ computing services (e.g. a Cray super computer) or computing services environments.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentations, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, line of business profit & loss reports, manuals and guides, minutes, memorandums of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposal, records of decision, service agreements, service level agreement templates, service level agreements templates, services catalogue, standard statements of work, statements of qualification, submissions, Treasury Board submission drafts, technical documents, templates, timesheets, terms of reference, work descriptions, work plans, project plans, presentations, and proposals.

Record Number: SSC POCS 170

Compute

This service delivers a fully managed infrastructure solution that offers secure, reliable and scalable computing, providing all partner and client organizations with the required processing capabilities. These on-premise services utilize infrastructure-as-a-service technology, which includes physical or, more often, virtual machines. The operational support system can host large numbers of virtual machines with the ability to scale services up and down, while supporting application hosting requirements. This service also supports and maintains all the mainframe operational environments used by SSC’s partner and client organizations. It delivers and implements requests and projects to SSC’s partner organizations and potential clients for the full life cycle, service incident support, optimization, planning and design of Mainframe services. This service also includes transforming, standardizing and virtualizing the Mid-range platform and establishing regular life cycle of this platform. Mid-range computers are smaller than mainframes, but larger than microcomputers. This service also includes all aspects required to design, manage, configure, operate and optimize advanced high performance computing technologies for SSC’s Government of Canada science-based partner and client organizations, including 24/7 mission-critical operations and research and development work. This service also provides a fully managed infrastructure solution that offers secure, reliable and scalable storage capacity, connectivity and bandwidth that are appropriately sized for the workload. This service also includes Middleware, which is the layer between the operating system and the end user applications, and full life cycle planning and reporting, optimization and service incident support for platform enablement/integration (middleware) and database services. As an enabling service of the Application Hosting Service, the Compute service provides the integration layer between application and infrastructure (e.g. WebSphere, Weblogic, Oracle, SQL, etc.) in order to operate efficiently on the appropriate hardware (mid-range, mainframe, etc.).

Utility Computing Services

Description:

• Records related to the service provisioning model with technical provisioning services and program specific activities that do not require specific technology infrastructure/technical services and corporate administrative application systems. Components include data centre or server room hardware and operating software systems; infrastructure operations, including certification of new hardware; database and application system specific storage and servers management; directories for applications, Data Naming Service (DNS) and other uses; data and applications (production) configuration; centralized storage, backup and recovery, including business resumption and disaster recovery (as an activity); software distribution/updates (standard versus require maintenance activities); data centre or server room hardware upgrades/extensions; centralized print and distribution services; sizing and scalability analysis for technology within scope of the utility computing services; system installs, moves, adds and changes (IMACs) in the data centre or server room; performance monitoring, adjusting, control and system; user account administration, asset inventory, licence management; and technical environments to support research and testing.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentations, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, line of business profit & loss reports, manuals and guides, minutes, memorandums of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposal, records of decision, service agreements, service level agreement templates, service level agreements templates, services catalogue, standard statements of work, statements of qualification, submissions, Treasury Board submission drafts, technical documents, templates, timesheets, terms of reference, work descriptions, work plans, project plans, presentations, and proposals.

Record Number: SSC POCS 169

Telecommunications

This program delivers data, voice and conferencing services within and across the Government of Canada to partner and client organizations, thereby improving service delivery and enhancing value to Canadians. Data network services include the provision and ongoing support of multiplatform, multiprotocol electronic data and communications networks. Voice communication services include the provision of local and long-distance services, as well as secure voice and other related services. Conferencing services include the provision of a suite of video, web and audio conferencing services to partner and client organizations.

Local Area Network

This service provides Government of Canada partner and client organizations with the hardware and software infrastructure (cabling, switches, and routers) required to reliably transport data, voice and video. Wired and wireless Local Area Network (LAN) services connect public servants located in diverse work environments (such as office buildings, small and rural/remote offices, and work environments requiring specialized network functions, such as mobile) to each other, as well as to printers, computers and other devices in order to share files and access business systems and applications. The services include network design and configuration, cabling, support (moves, changes), and equipment for provisioning wired LANs, wireless LANs (Wi-Fi) and intra-Data Centre Networks.

Local Area Network

Description:

• Records related to data network traffic within buildings and multi-building campus environments, client access connectivity, and network and management operational activities for the internal building data network infrastructure. Components include network switches, network routers, network optimizers, network accelerators, wireless access points, wireless controllers and cabling infrastructure.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentations, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, line of business profit and loss reports, manuals and guides, minutes, memoranda of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, service level agreement templates, services catalogue, standard statements of work, statements of qualification, submissions, Treasury Board submission drafts, technical documents, templates, timesheets, terms of reference, work descriptions, work plans, project plans, presentations, and proposals.

Record Number: SSC TS 173

Wide Area Network

This service interconnects partner and client organizations’ locations across metropolitan, regional, national or international boundaries. It provides enterprise Wide Area Network (WAN) connectivity for data centres and Government of Canada buildings and locations. It interconnects users and computers from national and international locations to each other and the Internet, while supporting business applications for simultaneous voice, data and video communications, as required.

Wide Area Network Infrastructure Services

Description:

• Records related to data network traffic between nodes on the network (internal and external origin of transmission) as well as network and management operational activities for the data network infrastructure. Components include network switches, network routers, network optimizers, network accelerators, microwave transmission antennas and relay towers, and cabling infrastructure.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contract documentation, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, manuals and guides, minutes, memorandums of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, service level agreement templates, services catalogue, standard statements of work, statements of qualification, submissions, Treasury Board submission drafts, technical documents, templates, timesheets, terms of reference, work descriptions, work plans, project plans, presentations, and proposals.

Record Number: SSC TS 184

Internet

This service provides connectivity for Government of Canada users to access the Internet and for the public to access Government of Canada websites. Key features of this service include enterprise and local level connectivity to the Internet, standardized service levels and service management processes, security monitoring and enhanced security controls.

Internet Infrastructure Services

Description:

• Records related to data network traffic between GC infrastructure and the Internet.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contract documentation, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, manuals and guides, minutes, memoranda of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, service level agreement templates, services catalogue, standard statements of work, statements of qualification, submissions, technical documents, templates, terms of reference, work descriptions, work plans, project plans, presentations, and proposals.

Record Number: SSC TS 174

Satellite

This service provides satellite-based telecommunications services including fixed and mobile solutions, both nationally and internationally. It provides WAN extensions where traditional network services may not be available to partner and client organizations.

Satellite Infrastructure Services

Description:

• Records related to data network traffic transiting satellite infrastructure and network and management operational activities for the infrastructure. Components include satellite ground systems and all related infrastructure.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contract documentation, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, manuals and guides, minutes, memorandums of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, service level agreement templates, services catalogue, standard statements of work, statements of qualification, submissions, Treasury Board submission drafts, technical documents, templates, timesheets, terms of reference, work descriptions, work plans, project plans, presentations, and proposals.

Record Number: SSC TS 185

Mobile Devices and Fixed-Line Phones

This service includes the provisioning and management of all voice services components, including telephony devices, to enable local and long-distance voice communications between internal stakeholders (Government of Canada employees) and external stakeholders (the general public and the private sector). Fixed-line phone services are delivered through traditional means (Centrex and Public Branch Exchange (PBX), as well as through modern, fixed-line (VoIP) services infrastructure. Mobile devices are delivered through services infrastructure, leveraging carrier software and hardware environments.

Mobile Devices and Fixed-Line Voice Services

Description:

• Records related to the management and operations of mobile device and fixed-line voice services, covering the provision of long distance inter-campus, private network (i.e. internally managed across a corporate facility) and virtual network (i.e. external service provider managed) components along with the software and hardware for a virtual voice, secure voice and a private voice network. They include network and management operational activities for voice network infrastructure. Voice networking services also include services for cellular phones and other client-end devices. Components include Public Branch Exchange (PBX) switches; call controllers; session border controllers; telephony gateways; hard phones (such as desk phones; cellular phones and smart phones); soft phones application/software.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentations, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, manuals and guides, minutes, memoranda of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, service level agreement templates, services catalogue, standard statements of work, statements of qualification, submissions, Treasury Board submission drafts, technical documents, templates, timesheets, terms of reference, work descriptions, work plans, project plans, presentations, and proposals.

Record Number: SSC TS 175

Videoconferencing

This service enables two-way video calls between multiple public and private facilities and devices to support more effective and efficient communication and collaboration among partner and client organizations. The service connects to a videoconferencing (VC) bridge, which connects among participants using various VC systems or video-enabled computers. Existing Government of Canada equipment and infrastructure, as well as industry solutions, are leveraged to provide the capacity to deliver conferencing services.

Videoconferencing Services

Description:

• Records related to the management and operations of videoconference services. Covering videoconferencing bridges, various videoconferencing systems, and video-enabled computers.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentations, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, manuals and guides, minutes, memorandums of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, service level agreement templates, services catalogue, standard statements of work, statements of qualification, submissions, Treasury Board submission drafts, technical documents, templates, timesheets, terms of reference, work descriptions, work plans, project plans, presentations, and proposals.

Record Number: SSC TS 176

Web Conferencing

This service enables Web Conferencing between public and private facilities and devices to support more effective and efficient communication and collaboration among partner and client organizations. The service allows content (such as documents, applications, browsing sessions and live desktop video) from the screen of the meeting host or from a participant's computer to be displayed on all participants’ computers. Existing Government of Canada equipment and infrastructure, as well as industry solutions, are leveraged to provide the capacity to deliver conferencing services.

Web Conferencing Services

Description:

• Records related to the management and operations of web conferencing services. Including user accounts, service level agreements, training, service contracts and coordination with vendor.

Document Types:

• Audio and video recording, agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentations, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, manuals and guides, minutes, memoranda of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, service level agreement templates, services catalogue, standard statements of work, statements of qualification, submissions, Treasury Board submission drafts, technical documents, templates, timesheets, terms of reference, work descriptions, work plans, project plans, presentations, and proposals.

Record Number: SSC TS 186

Teleconferencing (Audio)

This service enables teleconferencing between public and private facilities and devices to support more effective and efficient communication and collaboration among partner and client organizations. The service enables multiple participants to collaborate by telephone anytime, anywhere, with or without operator assistance. Existing Government of Canada equipment and infrastructure, as well as industry solutions, are leveraged to provide the capacity to deliver conferencing services.

Teleconferencing (audio) Services

Description:

• Records related to the management and operations of teleconferencing services.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentations, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, manuals and guides, minutes, memorandums of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, service level agreement templates, services catalogue, standard statements of work, statements of qualification, submissions, Treasury Board submission drafts, technical documents, templates, timesheets, terms of reference, work descriptions, work plans, project plans, presentations, and proposals.

Record Number: SSC TS 178

Contact Centre Infrastructure

This service includes the provisioning and management of the IT infrastructure supporting contact centres (call centres) to enable communications between external stakeholders (the general public and the private sector) and internal stakeholders (Government of Canada programs), as well as Government of Canada internal support functions. It provides all the call handling, agent support, reporting, supervision and administration capabilities required to operate and manage a contact centre. The service is delivered using both internal and external equipment and infrastructure to allow for communications via various media channels.

Contact Centre Services

Description:

• Records related to operational activities for the contact centre service. Components include interactive voice response, automatic call distributor, multi-media interface software, call recording, enhanced analytics, data storage, and contact centre management and monitoring systems.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentations, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, manuals and guides, minutes, memoranda of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, service level agreement templates, services catalogue, standard statements of work, statements of qualification, submissions, Treasury Board submission drafts, technical documents, templates, timesheets, terms of reference, work descriptions, work plans, project plans, presentations, and proposals.

Record Number: SSC TS 177

Toll-Free Voice

This service provides external stakeholders (the general public and the private sector) and internal stakeholders (Government of Canada programs) with toll free long distance (1-800) access to Government of Canada departments and agencies across Canada to enable communications.

Toll-Free Voice Services

Description:

• Records related to the management and operations of toll-free voice services including partner requests and service contracts. In addition, records related to the coordination of vendor-led design work, service level agreements, provisioning, training, implementation, maintenance and monitoring.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentations, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, etters of acceptance, lists, manuals and guides, minutes, memorandums of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, service level agreement templates, services catalogue, standard statements of work, statements of qualification, submissions, Treasury Board submission drafts, technical documents, templates, timesheets, terms of reference, work descriptions, work plans, project plans, presentations, and proposals.

Record Number: SSC TS 187

Cyber and IT Security

This program preserves the confidentiality, integrity, availability, intended use and value of electronically stored, processed or transmitted information by providing safety measures in accordance with the Policy on Government Security and the Operational Security Standard: Management of Information Technology Security. The services included in this program are provided to Government of Canada departments and agencies.

Identity and Access Management

This service enables the management of access to computer systems, applications or networks by providing security measures and obtaining information and data to validate user identity. This service includes authentication, authorization, encryption, non-repudiation and credential management services for Government of Canada departments and agencies. It also provides access management, directories, identity management, password management, privilege management, password self-service and single sign-on (myKEY and External Credential Management).

Identification, Authentication, Authorization Services

Description:

• Records related to access management, authentication, delegated administration, directory services, trusted identities, password management, privilege management, self-service, and single sign-on, and Public Key Infrastructure (PKI) management.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentation, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, line of business profit & loss reports, manuals and guides, minutes, memorandums of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, service level agreement templates, services catalogue, standard statement of works, statements of qualification, submissions, Treasury Board submission drafts, technical documents, template documents, timesheets, terms of reference, work descriptions, work plan documents, project plans, presentations, and proposals.

Record Number: SSC CISS 180

Secret Infrastructure

This service supports the enterprise-wide need to create, store and transmit information at the classified (up to Secret) level, by consistently applying Government of Canada security and Information Management policies and by providing streamlined service management and holistic IT security design and management. This service includes office automation, classified information exchange, classified voice/video communications to Government of Canada and non-Government of Canada entities, in-service support to Government of Canada classified networks, reporting, accounting and procuring assets for SSC’s partner and client organizations. 

Secure Communication Services

Description:

• Records related to the provision of secure voice and data communications, cryptographic mechanisms such as encryption and digital signature, cryptographic security advice, and technical services to assure the protection of sensitive and classified information. Components include robust key management infrastructure, key management services, Classified Canadian Electronic Key Management Services (CCEKMS) and GC PKI.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentation, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, line of business profit & loss reports, manuals and guides, minutes, memorandums of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, service level agreement templates, services catalogue, standard statement of works, statements of qualification, submissions, Treasury Board submission drafts, technical documents, template documents, timesheets, terms of reference, work descriptions, work plan documents, project plans, presentations, and proposals.

Record Number: SSC CISS 181

Infrastructure Security

This service secures the Government of Canada’s data and technology assets through collaboration with Government of Canada departments and agencies to plan, design, build, operate and maintain an effective, efficient and responsive Cyber and IT Security Infrastructure. It also provides a holistic view of an organization’s IT security which enables the Cyber and IT Security Operations Centre to monitor and assist in the mitigation of unauthorized access, misuse or denial of network-accessible resources and data. This is achieved through strategic planning, design, engineering and implementation of enterprise-wide IT security infrastructure to minimize the impact to government operations and services to Canadians. Products and services include: network access controls, firewalls, security gateways, anti-malware, intrusion detection and prevention, data-loss prevention, advance persistent threat, vulnerability assessment, and security information and event management systems.

Cyber and It Security Operations

This service provides 24/7 protection, detection, response and recovery services for partner and client organizations as part of the SSC Cyber and IT Security Operations framework. The Security Operation Centre also provides vulnerability management services to ensure the compliance and integrity of the SSC infrastructure, as well as cyber intelligence through the Government of Canada Computer Incident Response team to inform government authorities of current vulnerabilities and mitigations to put in place. This service is delivered through close collaboration with lead security agencies and partner and client organizations by constantly monitoring, auditing and testing of Government of Canada systems and sharing cyber intelligence.

Perimeter Defence, Detection, Response, Recovery and Audit Services

Description:

• Records related to the monitoring, analysis, network mapping and collection of alarms, events and/or incidents of unauthorized access and/or entrance into computer systems, for the purpose of providing and improving incident response services. Included are network vulnerability assessments, analysis of threat agents, tools, techniques or technical trends, incident analysis support and training and awareness; as well as IT security policy, security audit, disaster recovery/business resumption planning, network vulnerability assessments and isolation activities.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentation, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, line of business profit & loss reports, manuals and guides, minutes, memorandums of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, service level agreement templates, services catalogue, standard statement of works, statements of qualification, submissions, Treasury Board submission drafts, technical documents, template documents, timesheets, terms of reference, work descriptions, work plan documents, project plans, presentations, and proposals.

Record Number: SSC CISS 182

Security Management

This service ensures adherence to established security policies and standards to protect and preserve information and to manage and control information security risks through architecture, governance, compliance co-ordination and reporting for partner and client organizations. This service also includes supply chain integrity services, security policy compliance, security architecture, designs, controls, assessments, performance and compliance, security audit co-ordination and other related services.

Cyber and IT Security Program Management

Description:

• Records related to management of the financial and human resources common to the sub-program, management and maintenance of the enterprise architecture associated with the sub-program’s services, quality management, risk management, project management, acquisition and implementation of hardware and software associated with the delivery of services, and the monitoring and assessment of the sub-program’s overall performance including internal control and assurance of any/all applicable regulatory compliance requirements.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentations, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, line of business budgetary planning and reporting , manuals and guides, minutes, memoranda of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, service level agreement templates, services catalogue, standard statements of work, statements of qualification, submissions, Treasury Board submission drafts, technical documents, architectural  design and verification artefacts (e.g. reference architecture, technical architecture, detailed service description, technical COMSEC inspections, project dashboards, roles and responsibilities matrix), security  standards, security assessment reports/service authorization to operate letters, templates, timesheets, terms of reference, work descriptions, work plans, project plans, presentations, and proposals.

Record Number: SSC CISS 183

IT Environment Protection Services

Description:

• Records related to physical security measures put in place to reduce the risk of unauthorized access to information, IT assets, and facilities. This includes the protection and disposal of sensitive IT media in appropriate containers designed to resist fire, environmental damage, and unforeseen hazards (for both on- and off-site storage). It also includes the use of TEMPEST protection to ensure emanations by radiated signals do not contain compromising information. IT environment protection services also involve records related to personnel identification that supports establishing trust in personnel and others who require access to government facilities, systems, and networks, including security requirements for personnel screening.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentation, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, line of business)  budgetary planning and reporting , manuals and guides, minutes, memoranda of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, service level agreement templates, services catalogue, standard statement of works, statements of qualification, submissions, Treasury Board submission drafts, technical documents inclusive of facilities emission security inspection assessment reports and certificates, template documents, timesheets, terms of reference, work descriptions, work plan documents, project plans, presentations, and proposals.

Record Number:SSC CISS 179

Secure Remote Access Services

The Government of Canada Secure Remote Access service provides users of partner and client organizations with the ability to securely transmit and receive information from remote client workstations or remote gateways using strong authentication methods while maintaining the availability, confidentiality and integrity of the data in order to protect the highly sensitive intellectual property and customer data residing in the government network.

Secure Remote Access Services

Description:

• Records related to the set of capabilities that support remote end-users with complete access to the standard distributed computing desktop components, applications and data via access over a Secure Remote Access, dial-in or wireless service. Components include remote access software and hardware; and communications software.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentations, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, line of business profit and loss reports, manuals and guides, minutes, memorandums of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, service level agreement templates, services catalogue, standard statements of work, statements of qualification, submissions, Treasury Board submission drafts, technical documents, templates, timesheets, terms of reference, work descriptions, work plans, project plans, presentations, and proposals.

Record Number: SSC DCS 167

Program Management

This program is comprised of enabling functions that deliver services within SSC that are not considered internal services as defined by Treasury Board Secretariat and which are common to all departments. These functions support business needs specific and fundamental to the delivery of the SSC mandate. This includes strategic functions such as account management, enterprise architecture and monitoring of progress on the Transformation Plan and related analytics activities. It also includes service management functions.

Strategic Direction

This function enhances SSC’s ability to plan, manage and respond effectively to the emerging needs of SSC’s partner and client organizations (customers). It serves as a single, integrated focal point for measuring the progress and performance of SSC’s Transformation Plan. This service also develops the enterprise architecture design, blueprints and roadmaps for SSC and associated partner project solutions.

Governance and Strategy

Description:

• Includes records related to the oversight of the GC IT Infrastructure Transformation Plan, oversight and continuous improvement to the Functional Directive Standards, support of GC wide enterprise governance and the design and vision of an IT infrastructure supporting an agile public service and the delivery of services to customers and to Canadians. Records may include information related to transformation strategies, targets, timelines, priorities and plans, performance measures, impact analysis for internal and external stakeholders, strategies related to sourcing, services and software, functional direction, program management, program integrity, project management framework, preparation of memorandum to Cabinet and Treasury Board submission, presentation on GC wide enterprise governance, Enterprise Architecture guiding principles and lifecycle management framework.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentation, charts, graphs and diagrams,  correspondence, cover letters, feasibility studies, guidelines, letters of acceptance, lists, manuals and guides, minutes, memorandums of understanding, memoranda to cabinet, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, product roadmaps, reports, records of decision, services catalogue, standard statement of works, statements of qualification, submissions, Treasury Board submission drafts, technical documents, template documents, timesheets, terms of reference, work descriptions, work plan documents, project plans, presentations, and proposals.

Record Number: SSC PM 188

Service Management

This function establishes enterprise standards for Government of Canada IT services and aligns IT service management to optimize enterprise services and resources. It spans a wide range of areas including service desk and monitoring functions, process activities including incident and problem management, change management, asset and configuration management, and tooling support and strategic functions to establish service life cycle management. These functions drive a strategic approach to the design and delivery of enterprise services that is client-centric, realizes operational efficiencies and promotes a culture of service management excellence.

Production and Operations Computing Program Management

Description:

• Records related to management of the financial and human resources common to the program, risk management, change and release management, problem management, and the monitoring and assessment of sub program’s overall performance.  Records related to the evolution of Service Management governance, policy and process, day-to-day operational service delivery, IT services and IT Service Management processes,  Enterprise Service Desk, Incident and Configuration Management, Database and Asset Management Operations integrity; Event Management operations; SSC's Emergency Management Program; IT Continuity plans for SSC and its clients; migration, consolidation and decommissioning plans related to legacy Service Management systems and monitoring tools; and operational performance reporting.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentations, , charts, graphs and diagrams, communiqués, correspondence, cover letters, guidelines, invoices, letters of acceptance, lists, line of business profit and loss reports, , minutes, memoranda of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, reports, requests for proposals, records of decision, service agreements, service level agreements, service level agreement templates, services catalogue, standard statements of work, statements of qualification, submissions, Treasury Board submission drafts, technical documents, templates, timesheets, terms of reference, work descriptions, work plans, presentations, and proposals.

Record Number: SSC DCS 172

Account Management

This function manages relationships with SSC customers and facilitates business arrangements with all SSC partner organizations. It provides centralized support for partner bi-lateral governance and community engagement activities. Additionally, this function supports the delivery of reliable and timely IT Infrastructure services to SSC customers, through its Service Delivery Management function and monitors customer satisfaction indicators as the basis for continuous improvement.

Account Management

Description:

• Includes records related to the development of business arrangements that define the service levels, expectations and commitments that exist between SSC and its customers, customer satisfaction measured across five critical dimensions, engagement of the CIO community, development of the SSC Science Strategy to provide IT solutions for Science Based Departments and Agencies. Records may include information related to SSC’s service catalogue, Account Manager/Executive and partners (customer) communication, the Customer Satisfaction Feedback Initiative, facilitation of business arrangement, community engagement, Strategies related to satisfaction, oversight of service, Account Management record keeping tools, meeting related files and financial records.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentation, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, line of business profit & loss reports, manuals and guides, minutes, memoranda of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposals, records of decision, service agreements, service level agreements, service level agreement templates, , standard statement of works, statements of qualification, submissions, surveys and survey results, technical documents, template documents, timesheets, terms of reference, work descriptions, work plan documents, project plans, presentations, and proposals.

Record Number: SSC PM 189

Brokered Public Cloud Services

This program provides public cloud brokering services which support SSC and partner organizations’ delivery of programs and services to Canadians. Services include access to the public cloud service providers’ catalogues across all cloud categories including: Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS).

Cloud Application Hosting

This service provides cloud computing platforms in support of the 1.2.3 Application Hosting sub-program which provides access to application environments (development, testing and production) for SSC's partner and client organizations and for SSC's internal needs. This cloud-based service also provides an integration layer between the various technology domains, environments, middleware, database, and virtualization services in order to host applications and related services. This service is provided across all cloud computing categories including IaaS, PaaS and SaaS.

Cloud Computing Application Hosting

Description:

• Records related to the use of public cloud application hosting services. This includes partner requests, service level agreements and vendor contracts.

Document Types:

• Agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contract documentation, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, line of business profit & loss reports, manuals and guides, minutes, memorandums of understanding, operating level agreements, operational procedures, partner requests, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposal, records of decision, service agreements, service level agreements, service level agreements templates, services catalogue, standard statements of work, statements of qualification, submissions, Treasury Board submission drafts, technical documents, templates, timesheets, terms of reference, work descriptions, work plans, project plans, presentations, and proposals.

Record Number: SSC BPCS 190

Cloud Compute

This service provides public cloud infrastructure solutions that offer IaaS and PaaS for secure, reliable and scalable computing, in support of the 1.2.4 Compute sub-program. This cloud-based service includes the Storage Services to provide a fully managed infrastructure solution that offers secure, reliable and scalable storage capacity, connectivity and bandwidth that are appropriately-sized for cloud workloads. It also includes Middleware Services which is the layer between the operating system and the end user applications.

Cloud Computing Infrastructure

Description:

Records related to the use of public cloud infrastructure services, including partner requests, service level agreements and vendor contracts.

Document Types:

Cloud service request forms, agendas, agreements, action item reports, business analysis documents, business cases, business requirement documents, briefings and updates, budgets, contracts documentations, client agreements, charts, graphs and diagrams, communiqués, correspondence, cover letters, feasibility studies, guidelines, invoices, letters of acceptance, lists, line of business profit & loss reports, manuals and guides, minutes, memorandums of understanding, operating level agreements, operational procedures, policies, strategies and plans, preliminary assessments, pricing sheets, product roadmaps, reports, requests for proposal, records of decision, service agreements, service level agreement templates, service level agreements templates, services catalogue, standard statements of work, statements of qualification, submissions, Treasury Board submission drafts, technical documents, templates, timesheets, terms of reference, work descriptions, work plans, project plans, presentations, and proposals.

Record Number: SSC BPCS 191

Internal Services

Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. Internal services include only those activities and resources that apply across an organization, and not those provided to a specific program. The groups of activities are Acquisition Services;  Communications Services;  Financial Management Services; Human Resources Management Services; Information Management Services; Information Technology Services; Legal Services; Management and Oversight Services; Materiel Services; Real Property Services; and Travel and Other Administrative Services.

Acquisition Services

Acquisition services involve activities undertaken to acquire a good or service to fulfill a properly completed request (including a complete and accurate definition of requirements and certification that funds are available) until entering into or amending a contract.

• Procurement and Contracting Class of Record
  • Professional Services Contracts Personal Information Bank

Communications Services

Communications services involve activities undertaken to ensure that Government of Canada communications are effectively managed, well-coordinated and responsive to the diverse information needs of the public. The communications management function ensures that the public—internal or external—receives government information, and that the views and concerns of the public are taken into account in the planning, management and evaluation of policies, programs, services and initiatives.

• Communications Class of Record
  • Communications Class of Record
  • Cooperation and Liaison Class of Record
  • Internal Communications Personal Information Bank
  • Outreach Activities Personal Information Bank
  • Public Communications Personal Information Bank

Financial Management Services

Financial management services involve activities undertaken to ensure the prudent use of public resources, including planning, budgeting, accounting, reporting, control and oversight, analysis, decision support and advice, and financial systems.

• Financial Management Class of Record
  • Accounts Payable Personal Information Bank
  • Accounts Receivable Personal Information Bank
  • Acquisition Cards Personal Information Bank

Human Resources Management Services

Human resources management services involve activities undertaken for determining strategic direction, allocating resources among services and processes, as well as activities relating to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies and plans.

• Awards (Pride and Recognition) Class of Record
  • Recognition Program Personal Information Bank
• Classification of Positions Class of Record
  • Staffing Personal Information Bank
• Compensation and Benefits Class of Record
  • Attendance and Leave Personal Information Bank
  • Pay and Benefits Personal Information Bank
• Employment Equity and Diversity Class of Record
  • Employment Equity and Diversity Personal Information Bank
• Hospitality Class of Record
  • Hospitality Personal Information Bank
• Human Resources Planning Class of Record
  • Human Resources Planning Personal Information Bank
  • Workplace Day Care Personal Information Bank
• Labour Relations Class of Record
  • Canadian Human Rights Act – Complaints Personal Information Bank
  • Discipline Personal Information Bank
  • Grievances Personal Information Bank
  • Harassment Personal Information Bank
  • Disclosure of Wrongdoing in the Workplace Personal Information Bank
  • Values and Ethics Code for the Public Sector and Organizational Code(s) of Conduct Personal Information Bank
• Occupational Health and Safety Class of Record
  • Employee Assistance Personal Information Bank
  • Harassment Personal Information Bank
  • Occupational Health and Safety Personal Information Bank
  • Vehicle, Ship, Boat and Aircraft Accidents Personal Information Bank
• Official Languages Class of Record
  • Official Languages Personal Information Bank
• Performance Management Reviews Class of Record
  • Discipline Personal Information Bank
  • Employee Performance Management Program Personal Information Bank
• Recruitment and Staffing Class of Record
  • Applications for Employment Personal Information Bank
  • Employee Personnel Record Personal Information Bank
  • EX Talent Management Personal Information Bank
  • Personnel Security Screening Personal Information Bank
  • Staffing Personal Information Bank
  • Values and Ethics Code for the Public Sector and Organizational Code(s) of Conduct Personal Information Bank
• Relocation Class of Record
  • Relocation Personal Information Bank
• Training and Development Class of Record
  • Training and Development Personal Information Bank

Information Management Services

Information management services involve activities undertaken to achieve efficient and effective information management to support program and service delivery; foster informed decision making; facilitate accountability, transparency and collaboration; and preserve and ensure access to information and records for the benefit of present and future generations.

• Access to Information and Privacy Class of Record
  • Access to Information and Privacy Act Requests Personal Information Bank
• Information Management Class of Record
  • Library Services Personal Information Bank

Information Technology Services

Information technology services involve activities undertaken to achieve efficient and effective use of information technology to support government priorities and program delivery, to increase productivity, and to enhance services to the public.

• Information Technology Class of Record
  • Electronic Network Monitoring Logs Personal Information Bank

Legal Services

Legal services involve activities undertaken to enable government departments and agencies to pursue policy, program and service delivery priorities and objectives within a legally sound framework.

• Legal Services Class of Record

Management and Oversight Services

Management and oversight services involve activities undertaken for determining strategic direction and allocating resources among services and processes, as well as those activities related to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies or plans.

• Cooperation and Liaison Class of Record
  • Lobbying Act Requirements Personal Information Bank
  • Outreach Activities Personal Information Bank
• Executive Services Class of Record
  • Executive Correspondence Personal Information Bank
• Internal Audit and Evaluation Class of Record
  • Evaluation Personal Information Bank
  • Internal Audit Personal Information Bank
• Planning and Reporting Class of Record

Materiel Services

Materiel services involve activities undertaken to ensure that materiel can be managed by departments in a sustainable and financially responsible manner that supports the cost-effective and efficient delivery of government programs.

• Materiel Management Class of Record
  • Vehicle, Ship, Boat and Aircraft Accidents Personal Information Bank

Real Property Services

Real property services involve activities undertaken to ensure that real property is managed in a sustainable and financially responsible manner, throughout its life cycle, to support the cost-effective and efficient delivery of government programs.

• Real Property Management Class of Record
  • Real Property Management Personal Information Bank

Travel and other Administrative Services

Travel and other administrative services include Government of Canada travel services, as well as those other internal services that do not smoothly fit with any of the internal services categories.

• Administrative Services Class of Record
  • Parking Personal Information Bank
• Boards, Committees and Council Class of Record
  • Governor in Council Appointments Personal Information Bank
  • Members of Boards, Committees and Councils Personal Information Bank
• Business Continuity Planning Class of Record
  • Business Continuity Planning Personal Information Bank
• Disclosure to Investigative Bodies Class of Record
  • Disclosure to Investigative Bodies Personal Information Bank
• Proactive Disclosure Class of Record
  • Hospitality Personal Information Bank
  • Travel Personal Information Bank
• Security Class of Record
  • Identification Cards and Access Badges Personal Information Bank
  • Internal Disclosure of Wrongdoing in the Workplace Personal Information Bank
  • Personnel Security Screening Personal Information Bank
  • Security Incidents and Privacy Breaches Personal Information Bank
  • Security Video Surveillance and Temporary Visitor Access Control Logs and Access Badges Personal Information Bank
• Travel Class of Record
  • Travel Personal Information Bank

Additional Information

The Government of Canada encourages the release of information through informal requests. You may wish to consult Shared Services Canada’s completed Access to Information (ATI) summaries. To make an informal request, please refer to Making an ATIP Request.

Please see the Introduction to this publication for information on formal access procedures under the provisions of the Access to Information Act and the Privacy Act. You can submit your Access to Information or Privacy request online or by mail. To make a formal request please refer to Making an ATIP Request.

Shared Services Canada conducts Privacy Impact Assessments (PIAs) to ensure that potential privacy implications will be appropriately identified, assessed and resolved before a new or substantially modified program or activity involving personal information is implemented. Summaries of completed PIAs are available at Publications – Access to Information and Privacy.

Reading Room

In accordance with the Access to Information Act and Privacy Act, applicants may wish to review material in person at the Access to Information and Privacy Protection Division.