Telecommunications Transformation Program


The Telecommunications Transformation Program is changing the Government of Canada’s aging Information Technology (IT) infrastructure by streamlining and modernizing the Government’s network infrastructure and services, such as voice, videoconferencing and contact centres. A modern IT infrastructure will improve service delivery and enhance value to Government of Canada organizations and Canadians.


The Telecommunications Transformation Program includes several initiatives that are at different stages of development and that fall under two main categories of services:

Telecommunications services focus on the modernization, consolidation and convergence of voice, data, videoconferencing and contact-centre services. These telecommunications services are highly visible to both Government of Canada employees and Canadians, as these tools and services are used in day-to-day office interactions.

  • An example of a transformation activity is Shared Services Canada’s (SSC) ongoing work with Government of Canada organizations to migrate from traditional desktop phones to cellular service or Voice-over Internet Protocol (VoIP), where possible. In parallel, unused desktop phone lines are removed, which further contributes to the savings.
  • SSC is also enhancing the Government’s capacity for videoconferencing to enable improved virtual collaboration from coast to coast to coast.

Network services focus on the consolidation of the current Government of Canada data network infrastructure into a common, shared and cost-effective network that meets the requirements of Government of Canada organizations. Network services provide the support and capabilities for all data traffic on the network and are critical to the operations of the Government of Canada. Though not necessarily visible or tangible, the availability of these services affects the systems and tools required to deliver services to federal organizations and to Canadians. SSC is advancing the area of network services through the following activities:

  • consolidating the 50 wide-area networks (WANs) into a single enterprise network
  • establishing shared network infrastructure in office buildings that house multiple federal departments
  • securing and reducing the number of connections to the Internet; and
  • implementing an enterprise Wi-Fi service in support of increasing mobility requirements.


SSC continues to standardize and consolidate the telecommunications network services that it delivers to federal organizations and Canadians. Consolidation results in greater efficiencies and lower costs, as well as improved service and increased security. Consolidation also enables SSC to handle higher volumes of data. Greater capacity supports the growing demand for new applications and workplace-enabling technologies, such as desktop videoconferencing.

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