Government of Canada improves the delivery of printing equipment and services

News release

For Immediate Release

May 10, 2019

The Government of Canada is changing how it purchases and manages its office printing equipment and services to enhance security, encourage greener practices and equip the public service with the latest technologies they need to deliver for Canadians.

Today, SSC announced new agreements with Xerox Canada Ltd., Konica Minolta Business Solutions (Canada) Ltd., and Ricoh Canada Inc. to deliver managed print services to the Government of Canada. These six-year agreements are worth an estimated $60 million annually. The new agreements will simplify and improve service delivery to Government of Canada employees, while ensuring Government’s digital infrastructure is secure.

The Government of Canada recognizes the vital role local small- and medium-sized enterprises (SME) play in our economy, and in the managed print service industry. For this reason, the agreements with the three successful vendors will be including a SME program that will leverage SME resellers and managed services providers for the delivery of print services from coast to coast to coast. These agreements will strengthen this relationship between the successful vendors and the strong network of SME resellers across Canada.


These standing offers are the result of a comprehensive, fair and transparent procurement process that included extensive industry consultation and the oversight of an independent fairness monitor. Under this arrangement, the public service will now have streamlined access to secure, optimized printing hardware and services to better deliver their programs.”

The Honourable Carla Qualtrough
Minister of Public Services and Procurement and Accessibility and the Minister responsible for Shared Services Canada

Quick facts

    • Shared Services Canada held extensive industry engagement for this procurement from July 2015 until March 2016. Thirty-eight organizations from across Canada participated, including small- and medium-sized enterprises.
    • There is a provision in the agreement that provides for the inclusion of small- and medium-sized enterprises.
    • These agreements offer the three best-value vendor options and a streamlined device catalogue, which make equipment and services easier to acquire.
    • Public servants will benefit from optimized print devices and services.
    • The agreements also provide a flexible, simple and secure service that offers mobile and pull printing, where only authenticated users can release print jobs.



Ashley Michnowski
Director of Communications
Office of the Honourable Carla Qualtrough

Media Relations
Shared Services Canada

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