Value for Canadians

The fixed phone lines initiative ensures cost-effective and reliable communications across the Government of Canada.

All public servants need modern and reliable communication tools to deliver high-quality services to Canadians.

Softphones as the government-wide standard provide a cost-effective solution.

As a result, Canadians benefit from the following:

• Improved service delivery

  Modern communication systems enhance the delivery of government programs and services, support more efficient operations between government departments, and help meet the evolving needs of Canadians.

• Responsible use of resources

  Removing outdated and non-essential fixed phone lines cuts maintenance costs. This allows the GC to redirect funds saved from maintaining outdated systems to other critical government programs.

• Reduced environmental impact

  Reducing reliance on outdated infrastructure minimizes e-waste.

• Future-ready public service

  Softphones support a more agile, mobile and resilient workforce, and ensure that the GC can continue serving Canadians in a digital-first world.

• Better stewardship and sustainability

  The fixed phone lines initiative aligns with the GC's Digital Ambition and SSC's commitment to responsible IT management, environmental sustainability and GC-wide efficiency.