Veterans Affairs Canada publishes results of National Survey 2017

News Release

September 11, 2017 – Ottawa – Veterans Affairs Canada

Canada’s Veterans deserve recognition and respect for their service. Canadians and the Government of Canada appreciate their sacrifices, which is why it is important to reach out to Veterans and their families to truly understand their needs and be able to assist them when and where they need it most.

In February and March of 2017, Veterans Affairs Canada (VAC) conducted a survey of 1,508 War Service Veterans, Canadian Armed Forces (CAF) and Royal Canadian Mounted Police members and Veterans, as well as survivors receiving Veterans Affairs Canada services and benefits.

The VAC National Survey 2017 showed a high level of satisfaction with VAC benefits and services, a strong dedication and respect from VAC staff, as well as highlighting some areas in need of improvement. The full results of the survey are published on the Library and Archives Canada website.

A national survey will be conducted every two years in order to continue to measure the health and well-being of Veterans and how well VAC programs support them. The results of the VAC National Survey were analysed in order to identify areas in need of improvements. Further analysis is required in order to determine how best to address concerns and find the most effective way to improve VAC’s services and benefits.


Quotes

“The results of the VAC National Survey 2017 show that while the department is meeting the needs of the majority of Veterans, there is still room for improvement. The feedback we received from this survey will help us adapt our services and benefits to continue to better serve Veterans and their families.”

The Honourable Seamus O’Regan, Minister of Veterans Affairs and Associate Minister of the Department of National Defence

Quick Facts

  • Surveyed Veterans were most pleased with the Veterans Independence Program (92%), Treatment Benefits Program (84%), and experience with VAC in the last twelve months (84%).

  • Areas in need of improvement are Case Management (73%), Disability Benefits (65%), and Rehabilitation services and vocational assistance program (45%).

  • The VAC National Survey 2017 found that 81% of Veterans surveyed were satisfied with the quality of services delivered.

  • The survey was answered by 1,508 Veterans, Canadian Armed Forces and RCMP members and survivors, individually, over the phone.

Associated Links

Contacts

Media Relations
Veterans Affairs Canada
613-992-7468
vac.media-medias.acc@vac-acc.gc.ca

Alex Wellstead
Press Secretary
Office of the Minister of Veterans Affairs
613-996-4649


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