The Administrative Tribunals Support Service of Canada ’s 2024-25 Departmental plan at a glance
A departmental plan describes a department’s priorities, plans and associated costs for the upcoming 3 fiscal years.
Key priorities
In 2024-25, the ATSSC’s focus will remain on its 2022-25 Strategic Pillars. These core commitments will continue to guide the organization’s operations, laying the foundation of the ATSSC’s plans and deliverables for the year to come:
Collaborating with tribunal leadership and one another: Collaborate with tribunals and across secretariats and business lines on service to tribunals and those seeking access to justice, exchange information and resources, and enhance accountability and transparency.
Delivering business excellence through innovation at work: Be a model of administrative support to the tribunal sector by adapting practices and embrace the changing realities by investing in digital solutions and infrastructure and prioritizing workplace evolution to facilitate access to justice.
Supporting our people: Ensure that the ATSSC remains a place where people feel valued and respected, where they can grow and evolve by fostering employee well-being, promoting diversity and inclusion, and improving training, mobility, talent management and retention.
Refocusing Government Spending
In Budget 2023, the government committed to reducing spending by $14.1 billion over the next 5 years, starting in 2023–24, and by $4.1 billion annually after that.
As part of meeting this commitment, the ATSSC is planning the following spending reductions:
- 2024-25: $1,344,000
- 2025-26: $1,560,225
- 2026-27 and after: $1,826,849
The ATSSC will achieve these reductions by doing the following:
- Realigning its operating expenses related to the following items:
- translation services, by exploring the use of Artificial Intelligence tools and solutions
- management consulting services, by refocusing the organization’s modernization efforts, restructuring investments in digital solutions, and using existing systems and tools
- travel services, by working with administrative tribunals to identify mandatory travel requirements without compromising access to justice for Canadians
The figures in this departmental plan reflect these reductions.
Highlights
A Departmental Results Framework consists of an organization’s core responsibilities, the results it plans to achieve, and the performance indicators that measure progress toward these results.
Support services and facilities to federal administrative tribunals and their members
Departmental results:
Tribunal members receive the specialized support services they require to hear matters, to resolve files, or to render decisions.
Planned net spending: $58,016,917
Planned human resources: 588
Since its inception, the ATSSC has provided effective and efficient support services to the administrative tribunals it supports and their members. As the ATSSC marks its tenth year of operation in 2024-25, it will focus on the following:
Collaborating with tribunal leadership and one another
The ATSSC will maintain its programs’ integrity by allocating financial and human resources to where they are needed most. It will consider each tribunal’s caseload and other data and find more innovative ways of using resources more efficiently as the number of tribunal members and cases rise.
To help ensure that all Canadians have access to justice, the ATSSC will continue to implement its Accessibility Plan which is based on the Accessible Canada Act, and will use feedback received about the plan to measure progress.
Delivering business excellence through innovation at work
The ATSSC will continue to modernize hearing rooms with cutting-edge audio-visual technology as part of its multi-year strategy to incrementally update its facilities. It will launch the second phase of its digital strategy and equip 3 hearing rooms with a common state-of-the-art IT infrastructure. This will allow the tribunals it supports to interact with litigants electronically and conduct enhanced in-person, virtual and hybrid hearings.
In 2024-25, identified secretariats and business units will take part in an Artificial Intelligence pilot project. The goal of the project is to provide customized and cost-effective translation services to the tribunal sector.
The ATSSC will take further steps to ensure seamless business continuity for the administrative tribunals it supports by improving the resiliency of its information technology systems and installations.
Supporting our people
The ATSSC is committed to fostering an organizational culture based on respect and where everyone feels included. In 2024-25, the ATSSC will begin developing a Mental Health and Well-being Strategy and will continue to implement its Equity, Diversity and Inclusion Strategy and Action Plan.
The ATSSC will deliver infrastructure projects in support of the hybrid work model within the National Capital Region and regional offices. It will complete phase 3 of the Space Optimization Project, modernizing targeted spaces and adapting them to the new work model.
More information about Support services and facilities to federal administrative tribunals and their members can be found in the full departmental plan.
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