Improved service for NEXUS members at the Ambassador Bridge

News release

August 21, 2019 Windsor, Ontario Canada Border Services Agency

As part of a continued commitment to improve service delivery, the Canada Border Services Agency (CBSA) and the Canadian Transit Company are pleased to announce that three dedicated NEXUS eGate lanes are now available to NEXUS members at the Ambassador Bridge in Windsor.

NEXUS eGate technology allows border services officers to remotely process Canada-bound NEXUS members from inside a CBSA port of entry office through the use of radio-frequency identification, closed-circuit television, and Voice over Internet Protocol.

With the new NEXUS eGate lanes at Ambassador Bridge, NEXUS members crossing the border will experience extended hours of service. More specifically, NEXUS members will benefit from over 20 additional hours of service per week.

The CBSA will continue to work with more owners and operators to expand the installation of NEXUS eGate lanes at additional ports of entry.

Additional multimedia

A NEXUS eGate lane at the Ambassador Bridge in Windsor

A NEXUS eGate booth at the Ambassador Bridge in Windsor

Quotes

“NEXUS eGate lanes allow the Canada Border Services Agency to improve service delivery for Trusted Travellers by extending the hours of operation and using technology to efficiently screen low-risk travellers. I want to thank the Canadian Transit Company for supporting the addition of NEXUS eGate technology at the Ambassador Bridge.”

- Christine Durocher, A/Regional Director General, Southern Ontario Region, Canada Border Services Agency

“The Canadian Transit Company is pleased to partner with CBSA on this exciting initiative. This will be of great benefit to not only our Nexus customers, but all international traffic. This unique use of technology along with extended hours and the ability to open additional lanes will benefit those who are returning from the United States later in the evening. We hope that this added benefit will encourage more travellers to enroll in the Nexus program.”

- Dan Stamper, President, Canadian Transit Company

Quick facts

NEXUS eGate has been successfully operating at the Peace Bridge port of entry in Fort Erie (Ontario) since 2014, where it was first established as a pilot-project.
Any NEXUS member can use the NEXUS eGate lane, including deaf and hard of hearing travellers, as the lane provides an accessible service for all clients.
The process to use a NEXUS eGate lane is the same as a regular NEXUS lane – the only difference is that a border services officer processes travellers remotely.
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
For more information on becoming a NEXUS member, please visit the Canada Border Services Agency website at: https://www.cbsa-asfc.gc.ca/prog/nexus/menu-eng.html