COVID-19: Temporary CBSA service reduction at Crystal City

News release

July 23, 2020     Winnipeg, Manitoba 

The Canada Border Services Agency (CBSA) is temporarily reducing service hours at the Crystal City, Manitoba port of entry, as follows.

  • Current hours of service: 9 am to 7 pm, seven days a week

  • New CBSA temporary hours of service: 9 am to 5 pm, seven days a week

This COVID-19 related measure is temporary and in effect as of July 23, 2020 at 11:59 pm EDT. It will remain in effect until further notice.

The Government of Canada remains committed to protecting the health and safety of Canadians and reducing the spread of COVID-19 in Canada. The temporary restriction on discretionary travel at the Canada-United States border remains in place.

Economic supply chains and trade will remain open and the CBSA continues to work to ensure that access to goods and services is not interrupted.

The CBSA remains committed to ensuring that Indigenous people continue to be able to move within and between their communities, and are able to provide and access essential goods and services.

Quick facts

  • This temporary reduction of service hours will be reviewed on an ongoing basis as the public health situation evolves.

  • The temporary restriction on discretionary travel at the Canada-United States border put in place on March 21 at 12:01 am EDT continues. This restriction is in place until at least August 21, 2020.

  • All persons entering Canada – no matter their country of origin or mode of entry – must isolate themselves for 14 days if they have symptoms of or confirmed COVID-19 or quarantine themselves for 14 days if they do not have symptoms of COVID-19. All foreign nationals who have COVID-19 or exhibit any signs or symptoms of COVID-19 will not be allowed to enter Canada.

  • As of March 31, 2020, anyone arriving in Canada in any mode (air, land or marine) must provide their contact information to a border services officer when seeking entry. This information is collected on behalf of the Public Health Agency of Canada to support their compliance and enforcement of the 14-day quarantine or isolation requirement outlined in Order in Council 2020-0524. Travellers are encouraged to download the mobile ArriveCAN App prior to arrival to reduce wait times and limit contact at the border. The app is available on the App Store and Google Play.

  • For the latest on cross-border programs and services, travellers can call the CBSA’s Border Information Service at 1-800-461-9999.

Associated links


Media Relations, Canada Border Services Agency

Media Line: 613-957-6500 or 1-877-761-5945


Twitter: @CanBorder

Facebook: CanBorder

Instagram: CanBorder

YouTube: CanBorder

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