Home buyers surprised at high fees to exit water heater rental contracts

News Release

Competition Bureau Warns Consumers To Check The Fine Print

April 18, 2016 — OTTAWA, ON — Competition Bureau

Canadians considering signing on the dotted line to purchase a home this spring should be aware that water heater rental contracts may be bundled into the purchase contract — and exit fees can be expensive.

Many Canadians are not aware that home purchase contracts can include a clause whereby the home buyer assumes a contract for a rental water heater. Only after the home purchase has been completed do these consumers realize that the fee to exit the water heater rental contract can be $1,000 or more.

This is an expensive and unwelcome surprise for many new home owners. If you are about to buy a home that includes rental appliances such as a water heater, furnace, or air conditioner, check the terms of the contract before you sign.

Associated Links

Related Information


For media enquiries, please contact:
Media Relations
Telephone: 819-994-5945
Email: ic.media-cb-bc.ic@canada.ca

For general enquiries, please contact:
Information Centre
Competition Bureau
Telephone: 819-997-4282
Toll free: 1-800-348-5358
TTY (hearing impaired): 1-800-642-3844
Stay connected

The Competition Bureau, as an independent law enforcement agency, ensures that Canadian businesses and consumers prosper in a competitive and innovative marketplace.

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: