Foul play: sports streaming packages' fine print can hide true terms and conditions

News Release

Don’t strike out when signing up to watch all the dunks, goals and touchdowns

August 8, 2016 — OTTAWA, ON — Competition Bureau

Canadian sports fans signing up for sports streaming services this season should be aware that important information about the availability of some games may not be adequately disclosed, or may be buried in fine print disclaimers that are easy to miss.

For example, depending on your location there may be conditions associated with sports streaming services that restrict access to certain games, including the most watched games, or do not allow you to watch games live.

Here’s how you can make sure you really score when signing up for a sports streaming service:

• Before anything, read the fine print.
• Understand what you are paying for when you sign up.
• Find out if there are blackout dates.
• Clarify whether your subscription is a one‑time deal or there is an auto‑renewal.
• If you have questions, contact the provider to get clear answers before you make a purchase.

Consumers who feel that they have been duped by advertising or marketing that did not clearly disclose the conditions associated with any type of service are encouraged to contact the Bureau and submit a complaint.

Associated Links

• Disclaimers Demystified
• Consumer Alerts
• Competition Bureau’s YouTube Channel

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The Competition Bureau, as an independent law enforcement agency, ensures that Canadian businesses and consumers prosper in a competitive and innovative marketplace.

Hon. Navdeep Singh Bains Competition Bureau Information and Communications