Calling all ticket vendors: Be upfront about the true cost of tickets
“Canadians spend billions of dollars online each year buying tickets to their favourite sporting and entertainment events. To promote continued innovation and growth in the digital economy, it’s critical that consumers have confidence that the prices they see online are the ones they will pay.”
Commissioner of Competition
In previous drip-pricing cases, the Bureau found that additional mandatory fees could increase a consumers’ final price from 10% up to 57%.
The unexpected fees are often added in the last steps of the purchase transaction, when buyers have their seats already picked out and are ready to pay. Sometimes the fees are buried in the fine print. They are often described as “service,” “order processing” or “facility” fees and can increase ticket prices significantly.
The Bureau has recently taken action in the area of drip-pricing in the car rental industry, reaching two agreements with car rental companies to address the advertisement of unattainable prices.
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The Competition Bureau, as an independent law enforcement agency, ensures that Canadian businesses and consumers prosper in a competitive and innovative marketplace.
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