Competition Bureau sues Ticketmaster over misleading ticket price advertising
“In July, we called on ticket vendors to review their marketing practices. Today, we are filing an application with the Tribunal to stop Ticketmaster from making deceptive claims to consumers. Together, these actions send a strong signal to online retailers: consumers must have confidence that advertised prices are the ones they will pay.”
Commissioner of Competition
Ticketmaster has made the alleged deceptive marketing claims on a number of websites, including ticketmaster.ca, ticketsnow.com and ticketweb.ca, and on mobile applications.
The mandatory fees imposed by Ticketmaster vary by ticket, and include “service fees”, “facility charges” and “order processing fees”.
Ticketmaster sold over 480 million tickets in 2016 worldwide.
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