Competition Bureau supports CRTC’s public inquiry into telecom sales practices
Bureau files submission to CRTC
August 30, 2018 – OTTAWA, ON – Competition Bureau
The Competition Bureau filed a submission today in response to the Canadian Radio-television and Telecommunications Commission’s (CRTC) public inquiry on the use of misleading or aggressive retail sales practices by Canada’s large telecommunications carriers.
Misleading or aggressive retail sales practices can have serious economic consequences. If the CRTC determines that additional measures are required to protect consumers, care should be taken to ensure competition is not stifled. The Bureau recommends that any intervention:
- be no broader than necessary;
- be based on the best available evidence;
- be proportionate to the associated harm and;
- be reviewed regularly
“The Bureau welcomes the opportunity to support the CRTC in examining and addressing misleading or aggressive practices that may be harmful to consumers. Canadians rely on information provided by salespeople to make decisions. They need complete and accurate information.”
Interim Commissioner of Competition
On July 16, 2018, the CRTC announced that it would be holding a public hearing on retail sales practices of Canada’s large telecommunications carriers. Hearings are scheduled to begin October 22.
As part of its mandate, the Bureau participates in a wide range of activities to promote and advocate the benefits of a competitive marketplace, both in Canada and abroad.
Those who believe they have been misled may contact the Bureau to file a complaint.
For media enquiries, please contact:
For general enquiries, please contact:
Toll free: 1-800-348-5358
TTY (hearing impaired): 1-866-694-8389
The Competition Bureau, as an independent law enforcement agency, ensures that Canadian businesses and consumers prosper in a competitive and innovative marketplace.
Report a problem or mistake on this page
- Date modified: