Competition Bureau supports CRTC’s public inquiry into telecom sales practices

News release

Bureau files submission to CRTC

August 30, 2018 – OTTAWA, ON – Competition Bureau

The Competition Bureau filed a submission today in response to the Canadian Radio-television and Telecommunications Commission’s (CRTC) public inquiry on the use of misleading or aggressive retail sales practices by Canada’s large telecommunications carriers.

Misleading or aggressive retail sales practices can have serious economic consequences. If the CRTC determines that additional measures are required to protect consumers, care should be taken to ensure competition is not stifled. The Bureau recommends that any intervention:

  • be no broader than necessary;
  • be based on the best available evidence;
  • be proportionate to the associated harm and;
  • be reviewed regularly
While the Competition Act does not cover purely aggressive sales tactics, it does address false, misleading or deceptive marketing practices. Ensuring truth in advertising and sales practices is a priority for the Bureau and we will not hesitate to take action if there is evidence that the Act has been contravened.


“The Bureau welcomes the opportunity to support the CRTC in examining and addressing misleading or aggressive practices that may be harmful to consumers. Canadians rely on information provided by salespeople to make decisions. They need complete and accurate information.”

Matthew Boswell,

Interim Commissioner of Competition

Quick facts

  • On July 16, 2018, the CRTC announced that it would be holding a public hearing on retail sales practices of Canada’s large telecommunications carriers. Hearings are scheduled to begin October 22.

  • As part of its mandate, the Bureau participates in a wide range of activities to promote and advocate the benefits of a competitive marketplace, both in Canada and abroad.

  • Those who believe they have been misled may contact the Bureau to file a complaint.

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For general enquiries, please contact:
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Competition Bureau
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