Ticketmaster to pay $4.5 million to settle misleading pricing case
“Canadians should be able to trust that the prices advertised are the ones they will pay when purchasing tickets online. The Bureau will remain vigilant and will not tolerate misleading representations. The Bureau expects all ticket vendors to take note and review their marketing practices, knowing that the Bureau continues to examine similar issues in the marketplace and will take action as necessary.”
Commissioner of Competition
The Bureau’s investigation found that Ticketmaster made allegedly misleading marketing claims to Canadians on a number of its websites, including ticketmaster.ca, ticketsnow.com and ticketweb.ca, and on mobile applications.
The consent agreement has the force of a court order and will be binding for a period of 10 years.
The Bureau will continue to examine similar issues in the event ticketing market and will take action as necessary.
The Bureau encourages all Canadians to report suspected deceiving pricing claims by using the Bureau’s online complaint form or by calling 1-800-348-5358.
- Corporate Compliance Programs
- Competition Bureau sues Ticketmaster over misleading ticket price advertising
- Calling all ticket vendors: Be upfront about the true cost of tickets
- Competition Bureau’s online complaint form
- Avis and Budget to ensure prices advertised are accurate
- Hertz and Dollar Thrifty to pay $1.25 million penalty for advertising unattainable prices and discounts
- Enterprise Rent-A-Car Canada to pay $1 million penalty for advertising unattainable prices
- Discount car rental penalised for advertising unattainable prices
- Consent agreement between the Competition Bureau and Ticketmaster as well as other related companies
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