Using QR codes to simplify service requests at 15 Wing Moose Jaw

February 1, 2024 - Shereen Almosallem, co‑op student, Real Property Operations Unit (West), 15 Wing Moose Jaw

The Real Property Operations Unit (West) (RPOU(W)) team at 15 Wing Moose Jaw, Sask., has developed a new tool to streamline the issue‑reporting process.

The tool – the Work Request QR Code – was proposed by Captain Pavlo Besedin and Warrant Officer Brian White. The tool was later refined and executed by the command team before being launched.

Using the QR code, staff and occupants at 15 Wing can report problems by scanning the code with their mobile phones, which generates a pre‑templated email for submission to the RPOU(W) office.

How it works

Facing an issue? Request assistance from Real Property Operations (RP Ops) through a simple, efficient process. Scan the provided QR code for instant issue reporting. A pre‑templated email form appears, which can be easily customized with details and pictures of the issue at hand. Once the form is completed, hit send, and your request gets sent to the RP Ops offices at 15 Wing. Upon receipt, the email triggers a thorough review and processing procedure. This streamlined, four‑step approach ensures swift and effective issue resolution.

User statements

According to users, the QR code has revolutionized their approach to submitting requests. The elimination of the heavy process of taking pictures, returning to the office, logging in and searching for the right email has made it remarkably easier for 15 Wing and Canadian Forces Base Moose Jaw staff and occupants to report issues. The QR code simplifies the entire procedure, mitigating delays caused by forgetfulness or the inconvenience of submitting requests later.

Efficiency in action

The success of the Work Request QR Code lies in its ability to streamline the reporting process, making it efficient and user‑friendly. The RP Ops members in Moose Jaw have embraced this technological solution, enhancing their capability to promptly address concerns at the base.

Community engagement

By adopting this innovative system, 15 Wing is not only making issue reporting more accessible but is also fostering a sense of community engagement. Staff and occupants can now actively participate in maintaining the Department of National Defence‑operated infrastructure in Moose Jaw, ensuring a more responsive and well‑maintained environment.

In conclusion, 15 Wing staff and occupants adopting the Work Request QR Code represents a notable step toward modernizing and simplifying base service. The positive response from users underscores the success of this initiative in making issue reporting accessible, user‑friendly and prompt. It symbolizes a significant leap towards a more connected, responsive and engaged 15 Wing.