2021-2022 Annual Report to Parliament – Administration of the Access to Information Act

Department of National Defence and the Canadian Armed Forces

On this page

1. Introduction
2. Access to Information and Privacy at National Defence
3. Highlights of the Statistical report
4. COVID-19 Impacts to Access to Information Operations
5. Complaints, Audits and Reviews
6. Policies and procedures
7. Training and awareness
8. Initiatives and projects
9. Monitoring compliance
10. Access to information fees and operating costs

• Annex A: Designation Order
• Annex B: Statistical Report on the Access to Information Act for 2021-2022
• Annex C: Supplemental Statistical Report on the Access to Information Act and Privacy Act for 2021-2022

1. Introduction

The Department of National Defence and the Canadian Armed Forces are pleased to present to Parliament their annual report on the administration of the Access to Information Act (ATI Act). Section 94 of the ATI Act and section 20 of the Service Fees Act requires the head of every federal government institution to submit an annual report to Parliament on the administration of the Act each financial year. This report describes National Defence activities that support compliance with the ATI Act for the fiscal year (FY) commencing 1 April 2021 and ending 31 March 2022.

1.1 Purpose of the Access to Information Act

The purpose of the ATI Act is to enhance the accountability and transparency of federal institutions in order to promote an open and democratic society and to enable public debate on the conduct of those institutions. In furtherance of that purpose:

• Part 1 of the Act extends the present laws of Canada to provide a right of access to information in records under the control of a government institution in accordance with the principles that government information should be available to the public, that necessary exceptions to the right of access should be limited and specific and that decisions on the disclosure of government information should be reviewed independently of government; and
• Part 2 of the Act sets out requirements for the proactive publication of information.

Service Agreements

The Department of National Defence and the Canadian Armed Forces had no service agreements pursuant to section 96 of the Access to Information Act.

2. Access to Information and Privacy at National Defence

2.1 Mandate of National Defence

Who we are

The Department of National Defence (DND) and the Canadian Armed Forces (CAF) make up the largest federal government department. Under Canada’s defence policy, the Defence Team will grow to over 125,000 personnel, including 71,500 Regular Force members, 30,000 Reserve Force members and 25,000 civilian employees.

What we do

DND and the CAF have complementary roles to play in providing advice and support to the Minister of National Defence, and implementing Government decisions regarding the defence of Canadian interests at home and abroad.

At any given time, the Government of Canada can call upon the CAF to undertake missions for the protection of Canada and Canadians and to maintain international peace and stability.

Canada’s defence policy presents a strategic vision for defence: Strong, Secure, Engaged. This is a vision in which Canada is:

The National Defence Act (NDA) establishes DND and the CAF as separate entities, operating within an integrated National Defence Headquarters as they pursue their primary responsibility of providing defence for Canada and Canadians.

2.2 National Defence organization

Senior leadership

The Governor General of Canada is the Commander-in-Chief of Canada. DND is headed by the Minister of National Defence. The Associate Minister of National Defence supports the Minister of National Defence. The Deputy Minister of National Defence is the Department’s senior civil servant. The CAF are headed by the Chief of the Defence Staff, Canada’s senior serving officer. These senior leaders each have different responsibilities:

• The Governor General is responsible for appointing the Chief of the Defence Staff on the recommendation of the Prime Minister, awarding military honours, presenting colours to CAF regiments, approving new military badges and insignia, and signing commission scrolls;
• The Minister of National Defence presides over the Department and over all matters relating to national defence;
• The Associate Minister is also responsible for defence files, as mandated by the Prime Minister, with the specific priority of ensuring that CAF members have the equipment they need to do their jobs;
• The Deputy Minister is responsible for policy, resources, interdepartmental coordination and international defence relations; and
• The Chief of the Defence Staff is responsible for command, control and administration of the CAF, as well as military strategy, plans and requirements.

Defence organization

The National Defence organizational structure is represented in the diagram below. Additional information about the National Defence organization is available online.

Figure 1: National Defence Organization Chart

2.3 The Directorate of Access to Information and Privacy

Delegation of authority

In accordance with section 95(1) of the Access to Information Act, a delegation of authority, signed by the Minister, designates the Deputy Minister, Corporate Secretary, Executive Director of Access to Information and Privacy, Access to Information Chief of Operations, and Access to Information and Privacy (ATIP) Deputy Directors to exercise all powers and functions of the Minister, as the head of institution under the Act. It also designates other specific powers and functions to employees within the Directorate Access to Information and Privacy.

Under the authority of the Corporate Secretary, the ATIP Executive Director administers and coordinates the Access to Information Act and the Privacy Act, and acts as the departmental ATIP Coordinator. In the administration of the Act, the ATIP Directorate seeks advice on legal, public affairs, policy, and operational security matters from other organizations and specialists as required.

A copy of the Access to Information Act and Privacy Act Designation Order is provided at Annex A.

The ATIP Directorate

The ATIP Directorate is responsible for matters regarding access to information and privacy protection within the National Defence portfolio, excepting the following organizations: the Military Police Complaints Commission, the Military Grievances External Review Committee, the Communications Security Establishment, the Office of the National Defence and Canadian Forces Ombudsman, the Office of the Chief Military Judge and the Director of Defence Counsel Services, and the Canadian Forces Morale and Welfare Services.

The Directorate’s ATIP program management workforce is divided functionally into four main areas, and supported by Defence organization liaison officers, as illustrated in the diagram at Figure 2.

Figure 2: National Defence ATIP Operational Workforce

The ATIP Directorate is managed by an Executive Director and supported by a Chief of Operations that oversees all aspects of ATI operations, including intake; and Deputy Directors overseeing Privacy Operations and the Policy and Governance Team.

The Chief of Operations oversees all activities related to access to information. This ensures consistency in the execution of departmental processes and application of the ATI Act and allows for quality assurance activities, tracking, reporting, and monitoring of trends and rising issues.

The ATIP Directorate is supported by a systems liaison team that maintains the ATIP application system/database and provide technical support to members of the team, and a corporate services team that is responsible for the completion of administrative and management functions of the directorate, including business planning, financial management, human resources, physical security, and information and records management (IM/RM).

In addition to access to information and privacy protection activities, the ATIP Directorate provides a supporting role to the Departmental Litigation Oversight-Litigation Implementation Team. The Directorate performs an ATIP-like review of records in support of class action settlements when required.

3. Highlights of the Statistical report

The statistical report at ANNEX B consists of data submitted by National Defence as part of the Treasury Board Secretariat (TBS) annual collection of ATIP-related statistics. The following sections contain highlights, trends and an analysis of notable statistical data from a departmental perspective.

3.1 Requests received

In FY 2021-22, National Defence received 2,523 new ATI requests, a 24% increase from the previous reporting period. Combined with a carry-over of 1,411 files from FY 2020-21, this represents a total ATI workload of 3,667 requests during this reporting period. The number of request files carried over increased to 1,778 in the current reporting period, from 1,271 requests in FY 2020-21.

Figure 3: ATI request workload (Last five years)

3.2 Requests completed

A total of 2,156 requests were completed during the reporting period. This is 268 more requests than in FY 2020-21 representing a 19.5% increase over last reporting period, and the third consecutive increase in the number of requests closed. Notably, the total pages processed also increased from 232,550 to 266,367. The five year trend is depicted in Figure 5. This is the fifth consecutive year wherein the pages processed continues to increase.

Two requests were completed during FY 2021-22 in which National Defence neither confirmed nor denied the existence of the records, in accordance with subsection 10(2) of the ATI Act. National Defence only invokes this provision in those limited circumstances where the mere confirmation of a record’s existence (or non-existence) would reveal information that could be protected under the ATIA. Typically, these situations relate to the defence of Canada or the possible disclosure of personal information.

Figure 5: Disposition of Requests Completed and Total Requests Completed (Last Five Years)

A number of requests (678) were abandoned within the first 15 days primarily as a result of the TBS ATIP Online Request initiative where a large number of requests for personal information were submitted under the ATI Act. These files were initially opened as ATI requests but were determined to be more appropriately administered under the Privacy Act.

Pages reviewed

The total volume of pages reviewed has continued to increase with 266,367 pages processed during the reporting period; this represents a 14.5% increase in pages processed as compared to FY 2020-21.

As represented in Figure 7, the number of pages reviewed represents the total processed pages for completed requests this FY. This number does not include the number of pages processed for requests that were not completed this FY and carried over into the next reporting period.

Figure 7: Number of Pages Reviewed for Requests Completed Where Records Existed (Last Three Years)

Exemptions and exclusions

Consistent with previous reporting periods, in FY 2021-22, the majority of exemptions applied by National Defence were under the following four sections of the ATI Act:

• Subsection 19(1), which protects personal information of individuals, was applied in 397 requests;
• Subsection 15(1), which protects limited and specific information concerning international affairs and defence, was applied in 367 requests;
• Subsection 21(1), which protects limited and specific information concerning advice and recommendations, was applied in 338 requests; and
• Subsection 20(1), which protects proprietary third-party information, was applied in 215 requests.

Extensions

The ATI Act provides for extending the statutory time limits to respond to a request beyond 30 days if:

In FY 2021-22, 58.6% of all extensions taken for closed requests were required to conduct consultations with other bodies such as federal government institutions, provincial or municipal governments, or international organizations or governments. The majority of these extensions (76.8%) were for 60 days or less.

The number of extensions taken should not be interpreted as the number of files for which extensions are claimed. A single file could, and quite often does, qualify for multiple extensions. For example, a file could be extended because it has a large volume of records, and also be extended because consultations (one or multiple) are required. This appears in the statistical report as multiple extensions but only for a single file.

Completion time

National Defence noted an 8.4% increase in files closed within 30 days over the last reporting period; 59% of files were closed within 30 days compared to 50.6% closed within 30 days during the previous reporting period. A breakdown of completion time is provided in Figure 9.

Figure 9: Request Completion Time (Last Five Years)

Number of Active Requests – Outstanding from Previous Reporting Periods

At the end of the FY 21-22 reporting period, National Defence had 1,778 active requests. A breakdown of outstanding requests by the reporting period in which the request was received, and whether the request is still within the legislated timelines (including extensions) is provided below in Figure 10.

Figure 10: Number of Active requests (as of March 31, 2022)

Number of Active Complaints - Outstanding from Previous Reporting Periods

On-time compliance

On-time compliance increased in FY 2021-22; National Defence responded to 67.3% of requests within legislated timelines which represents a 14.3% increase over the last reporting period where 53% of requests were closed within legislated timelines.

The most common reason for deemed refusal was “Interference with Operations/Workload”, which was cited for 59% of requests closed late during the reporting period. As defined by TBS, this reason relates to requests where there is “interwoven information and review is required to determine exemptions, there were a large number of requests to be processed at the time, the request consisted of a high volume of records, there were difficulties in obtaining relevant information, or there were other ATIP-related tasks”. Figure 12 displays the reasons contributing to late file closures in FY 2021-22.

Figure 12: Reasons for Deemed Refusal (FY 2021-22)

Overall, National Defence performance increased during this reporting period. There are number of factors beyond the control of the ATIP office that continue to impact performance and deemed refusal rates; including but not limited to:

• Increased media attention and public interest relating to Departmental priorities such as Sexual Misconduct and class action lawsuits affect OPI ability to retrieve records. Timely review by the ATIP office is further impacted by the complexities inherent is this sensitive and complex information.
• ATIP staffing challenges continue due to a competitive job market. Staff turnover at all levels reduces operational efficiency while new employees onboard and learn. Hiring and training new employees creates additional workload for ATIP management and support services. Efforts continue to recruit and retain talented individuals to staff vacant positions.

3.3 Consultations received and completed

During the reporting period, National Defence received a total of 238 requests for consultation – 222 were received from other Government of Canada institutions and 16 from other organizations. The total workload for consultation requests increased by 5% over FY 2020-21 when 170 consultation requests were received.

While the number of new request for consultations received by National Defence increased this FY, the number of consultations the Department carried over from the previous year decreased. National Defence had 186 consultations pending at the end of this reporting period.

Figure 13: ATI Consultation Workload (Last Five Years)

3.4 Informal Requests

To support increased transparency and the principles of Open Government, National Defence encourages informal access to records wherever possible. As a result of the online posting of summaries of completed ATIA requests, National Defence continues to see an increase of informal requests for previously released information. In FY 2021-22, National Defence responded to 654 informal requests and 499 of these were completed in 30 days or less.

Figure 14: Informal Requests (Last Five Years)

Informal requests reported in this section include:

• Formal requests that were discontinued in favour of providing information informally, in consultation with the requester as part of the Duty to Assist;
• Advising requesters when information is already publicly available online; and
• The re-release of information made available through previously closed formal requests. A listing of ATI requests completed by National Defence is available on the Open Government portal.

4. COVID-19 Impacts to Access to Information operations

As part of the continuing response to the COVID-19 virus, the Department of National Defence evolved from a pandemic state toward an endemic state. The ATIP office remained fully operational during FY 2021-22 reporting period; there were no significant impacts on ATIP performance attributable to COVID-19.

5. Complaints, audits and reviews

5.1 Complaints from the Office of the Information Commissioner

National Defence received a total of 68 complaints from the Office of the Information Commissioner (OIC) in the 2021-22 reporting period; compared to 61 complaints received in the previous reporting period. The number of well-founded complaints remained consistent with 69 well-founded complaints received this reporting period. This represents 3.2% of the total volume of files processed this FY.

Figure 15: OIC findings and nature of well-founded complaints (FY 2021-2022)

Statistical reporting requirements for complaints and investigations with the OIC are noted below:

• Section 32: When the OIC gives formal notice of their intention to investigate a complaint regarding the processing of a request under the Act. Defence received 68 such notices during FY 2021-22.
• Section 35: When the OIC requests further representations from institutions pursuant to an ongoing complaint investigation. Defence provided 31 such formal written representations to the OIC during the reporting period.
• Section 37: When the OIC issues a findings report for a well-founded complaint upon conclusion of an investigation. During the reporting period, 69 complaints were found to have merit which is the same as the previous reporting period. The 69 well-founded complaints represent 52.3% of the total findings (132) issued in FY 2021-22.
  • Note that these complaints are not necessarily resulting from the 68 complaints received during the current reporting period. Of the 69 well-founded determinations:
    • 49 were administrative in nature (about delays and time extensions),
    • 20 were refusal complaints (regarding application of exemptions or possible missing records).

Complaints Team

The ATIP Directorate continued to utilize a dedicated manager to coordinate complaints from the OIC. Dedicated personnel in the ATIP Directorate continued to serve as the primary point of contact for the OIC and assist in complaint-related reporting to both the OIC and ATIP Directorate Management. Regular monthly meetings were undertaken between the OIC and the ATIP Directorate to discuss file progression. These monthly meetings resulted in resolution of complaints and better collaboration with OIC and the ATIP Directorate.

Systemic Investigation

In December 2018, the Information Commissioner (Commissioner) initiated a systemic investigation into the DND/CAF processing of access requests during the period from January 1, 2017 to December 21, 2018.

In July 2020, the Commissioner issued its special report to Parliament (Access at issue: Nine recommendations regarding the processing of access requests at National Defence) which included nine (9) areas of concerns and provided recommendations to address each of the nine areas. The Department agreed with the recommendations and developed a comprehensive Management Action Plan (MAP) to address the findings. In her report, the Commissioner noted the positive collaboration of the Department.

Through addressing and finalizing the MAP recommendations, the Department has collectively improved its ATIP program and is moving forward as an organization that embraces change and continuous improvements to service delivery. Notably, the department has implemented enhanced digital solutions, refreshed policy instruments, renewed the training curriculum and improved process rigour surrounding the tasking and retrieval of information.

The Department continues to show resiliency and dedication to creating a centre of excellence in ATIP and will continue to enhance its ATIP program.

5.2 Court decisions

In FY 2021-22, there were no court proceedings actioned in respect of requests processed by National Defence.

6. Policies and procedures

6.1 Internal procedures

The ATIP Directorate continued to review and update the ATI Procedure Guide to document improvements to ATI request processing and ensure alignment with Treasury Board policies and directives. Changes were made to streamline the record retrieval process in regards to following up on late responses from OPIs, minimizing the amount of email communications and escalating late responses to management. In addition, monthly meetings were held with OPIs who had the highest volume of outstanding files in order to improve communication and to assist them in reducing backlogs.

7. Training and awareness

7.1 ATIP training program

Departmental ATIP training continued to be provided on a virtual platform. Directorate training staff delivered the following training sessions to Defence employees and CAF members with specific emphasis on those staff with ATIP responsibilities:

• Introductory courses (ATIP 101 - General ATIP or Privacy Fundamentals, internal orientation for new staff, Privacy Protection);
• Advanced courses (ATIP 201 - Advanced ATIP or organization-specific content); and,
• ATIP awareness and engagement activities with the various branches and divisions.

7.2 Training and awareness activities

A total of 36 training sessions were delivered to approximately 1,576 which represents a 5% decrease in individuals trained over the previous FY. This training was provided to Defence employees and CAF members on the administration of both the Access to Information Act and Privacy Act, as well as on appropriate management of personal information under the control of the institution. These virtual training sessions included ATIP 101, ATIP 201, and Privacy Protection and targeted training sessions for specific Defence organizations. Most training sessions were delivered by ATIP Directorate staff through video teleconference technologies, and some organizations conducted their own courses and sessions. An example of an organization conducting their own training sessions is the Canadian Forces Health Services group, which covered a variety of Privacy topics.

In FY 2021-2022 the ATIP Directorate implemented a new employee orientation that provides an introduction to ATIP and the roles and responsibilities as an employee of the ATIP Directorate.

In keeping with promoting awareness, ATIP Directorate employees also provided guidance to third parties and requesters on the requirements of the Access to Information Act and the Privacy Act, Treasury Board (TB) policies and directives, and associated institutional procedures as required.

7.3 Tasking Liaison Officer Engagement

The ATIP Directorate conducted a virtual Town Hall in FY 2021-22 with ATIP Directorate staff, OPI, Tasking Liaison Officers and other departmental officials to promote ATIP awareness, and best practices. A guest speaker from the Office of the Information Commissioner discussed the complaint investigation process, and provided insight on the Commissioner’s approval process to decline an access request if, in the opinion of the head of the institution, the request is: vexatious; made in bad faith; or otherwise an abuse of the right to make a request for access to a record.

7.4 Employee well-being

The ATIP Directorate continues to place increased emphasis on directorate staff mental health, awareness and support. In addition to the ongoing ATIP operational training, a session on vicarious trauma training was provided to interested staff which focused on effective and practical strategies for managing indirect trauma exposure and completing the stress cycle in order to improve psychological health and safety.

8. Initiatives and projects

8.1 Backlog Reduction Team

The ATIP Directorate established a dedicated Backlog Reduction Team in October 2019 to address the inventory of late files. This FY an additional position was added to manage large and complex complaint files. This initiative enables other ATI Operations Teams to focus on on-time compliance.

8.2 Technological Improvements

Shift to Paperless processing

A shift towards paperless processing of ATIP requests continued this Fiscal Year. The adoption of electronic processes to reduce paper records such as use of network shared drives to share records electronically between DND/CAF record holders and the ATIP Directorate increased during the COVID Pandemic. The majority of OPIs switched over to electronic processes and are no longer providing paper records to the ATIP Directorate. Electronic signatures on letters to applicants and using Canada Post epost service to share records with applicants versus traditional mail has led to faster access to records for Canadians. This shift to paperless processing enabled the continued processing of ATI requests throughout the various Provincial lock downs.

9. Monitoring compliance

To effectively monitor and report on ATIP performance in National Defence, the ATIP Directorate produces a monthly performance dashboard which tracks OPI record retrieval timeliness, overall ATIP compliance and key metrics such as privacy breach complaints. The ATIP dashboard is tabled monthly at senior level governance committee to ensure visibility on ATIP performance; it is proactively published on the Open Government portal and semi-annually on the DND website. In FY 2021-22, the Departmental ATIP Monthly Performance Dashboard continued to be refined and was transitioned to MS Power BI. The new platform provides better usability and overall visibility to senior leadership on key metrics and overall ATIP performance. The monthly dashboard serves to track ATIP performance across the Department and identify organizations who may require assistance or training, and to identify areas for process improvements. During this reporting period, information relating to the processing of Privacy Informal requests and the identification of errors in titles for briefing notes was added to the monthly dashboard.

The ATIP Directorate routinely responds to ad hoc requests for statistics and performance reports to inform program delivery and identify trends.

10. Access to Information fees and operating costs

10.1 Reporting on ATI fees for the purposes of the Services Fees Act

The Service Fees Act (SFA) requires a responsible authority to report annually to Parliament on the fees collected by the institution. With respect to fees collected under the Access to Information Act, the information below is reported in accordance with the requirements of SFA section 20.

The cost of operations includes salaries, overtime, goods and services, contracts and all other expenses specific to the access to information office. Costs associated with time spent by program areas searching for and reviewing records are not included here.

Annex A: Designation Order

National Defence and the Canadian Armed Forces

Access to Information Act and Privacy Act Designation Order

1. Pursuant to section 73 of the Access to Information Act and the Privacy Act, the Minister of National Defence, as the head of a government institution under these Acts, hereby designates the persons holding the following positions, or the persons occupying those positions on an acting basis, to exercise or perform all of the powers, duties and functions of the head of a government institution under these Acts:
   1. the Deputy Minister;
   2. the Corporate Secretary;
   3. the Director Access to Information and Privacy; and
   4. Deputy Directors Access to Information and Privacy.
2. Pursuant to section 73 of the above-mentioned Acts, the Minister also designates the following:
   1. those persons holding the position of Access Team Leader, or the persons occupying this position on an acting basis, to exercise or perform the powers, duties and functions in respect of:
      • The application of the following provisions under the Access to Information Act: section 9; subsection 11(2), 11(3), 11(4), 11(5), 11(6); sections 19, 20, 23 and 24; subsections 27(1) and 27(4); paragraph 28 (1)(b), subsections 28(2) and 28(4); and
      • The response to requests made under the Access to Information Act if no records exist.
   2. those persons holding the position of Privacy Team Leader, or the persons occupying this position on an acting basis, to exercise or perform any of the powers, duties and functions of the head of an institution under the Privacy Act, other than under sub-paragraphs 8(2)(j) and 8(2)(m); and
   3. those persons holding the position of Privacy Senior Analyst, or the persons occupying this position on an acting basis, to exercise or perform the powers and duties in respect of the application of section 26 of the Privacy Act.

Original signed by

The Honourable Harjit S. Sajjan, PC, OMM, MSM, CD, MP
Minister of National Defence
Date: 2016-01-12

Annex B: Statistical Report on the Access to Information Act for 2021-2022

Government of Canada

Statistical Report on the Access to Information Act

Section 1: Requests Under the Access to Information Act

1.1 Number of requests

1.2 Sources of requests

1.3 Channels of requests

Section 2: Informal Requests

2.1 Number of informal requests

2.2 Channels of informal requests

2.3 Completion time of informal requests

2.4 Pages released informally

2.5 Pages re-released informally

Section 3: Decline to act vexatious, made in bad faith or abuse of right requests

Section 4: Requests closed during the reporting period

4.1 Disposition and completion time

4.4 Relevant pages processed and disclosed

4.5 Complexity

4.5.1 Relevant pages processed and disclosed

4.5.2 Relevant pages processed and disclosed by size of requests

4.5.3 Relevant minutes processed and disclosed for audio formats

4.5.4 Relevant pages processed and disclosed by size of requests

4.5.5 Relevant minutes processed and disclosed for video formats

4.5.6 Relevant pages processed and disclosed by size of requests

4.5.7 Other complexities

4.6 Closed requests

4.6.1 Number of requests closed within legislated timelines

4.7 Deemed refusals

4.7.1 Reasons for not meeting legislated timelines

4.7.2 Requests closed behond legislated timelines (including any extention taken)

4.8 Requests for translation

Section 5: Extensions

5.1 Reasons for extensions and disposition of requests

5.2 Length of extensions

Section 6: Fees

Section 7: Consultations Received From Other Institutions and Organizations

7.1 Consultations received from other Government of Canada institutions and other organizations

7.2 Recommendations and completion time for consultations received from other Government of Canada institutions

7.3 Recommendations and completion time for consultations received from other organizations

Section 8: Completion Time of Consultations on Cabinet Confidences

8.1 Requests with Legal Services

8.2 Requests with Privy Council Office

Section 9: Complaints and investigations

9.1 Investigations

9.1 Investigations

Section 10: Court action

10.1 Court actions on third party notifications under paragraph 28(1)(b)

10.2 Court actions on third party notifications under paragraph 28(1)(b)

Section 11 – Resources related to the Access to Information Act

11.1 Allocated Costs

11.2 Human resources

Note: Enter values to three decimal places.

Annex C: Supplemental Statistical Report on the Access to Information Act and Privacy Act for 2021-2022

Supplemental Statistical Report on the Access to Information Act and Privacy Act

Section 1: Capacity to Receive Requests

Enter the number of weeks your institution was able to receive ATIP requests through the different channels.

Section 2: Capacity to Process Records

2.1 Enter the number of weeks your institution was able to process paper records in different classification levels.

2.2 Enter the number of weeks your institution was able to process electronic records in different classification levels.

Section 3: Open Requests and Complaints Under the Access to Information Act

3.1 Enter the number of open requests that are outstanding from previous reporting periods.

3.2 Enter the number of open complaints with the Information Commissioner of Canada that are outstanding from previous reporting periods.

Section 4: Open Requests and Complaints Under the Privacy Act

4.1 Enter the number of open requests that are outstanding from previous reporting periods.

4.2 Enter the number of open complaints with the Information Commissioner of Canada that are outstanding from previous reporting periods.

Section 5: Social Insurance Number (SIN)