Virtual Interactions “Internet Etiquette” Guide

Welcome to the new normal, where we meet our clients and colleagues through a screen. This guide teaches you internet etiquette and provides tips for successful virtual interactions!

1. Stay Organized

   As the organizer:

   • Send participants calendar invite with the meeting link ahead of time.
   • Send an overview of what to expect.
   • Send all required documents and tools.

   As a participant:

   • Log in using the link before the scheduled meeting/event to see that it works.
   • Have your tools ready ahead of the event.

2. Arrange Your Environment

   Find a quiet place in your home and let those living with you know that you will be unavailable for the scheduled time.

   • If you have loved ones, let your colleagues know that they could possibly require your attention.
   • Mute your line if you are not speaking, so there is no background noise.

3. Dress the Part

   Although our homes are a casual setting, it is important you dress the part for your virtual meeting/event.

   • Wear dark colours when you have a white, light, or brightly coloured background.
   • Wear light colours when you have a dark coloured background.

4. Respect Your Online Colleagues

   Respecting the speakers/presenters during an online session is essential. Give your full attention to the participants as you would if you were physically together.

   • Be attentive.
   • Use interactive functions like the raise hand, thumbs up, chat features.
   • Do not interrupt, if someone is speaking.
   • Turn off your video and let your colleagues know, if you need to step away.
   • Mute your line to eat or drink.
   • Avoid phone calls.
   • Avoid multitasking.

5. Your Questions

   Here is how and when you should share your questions:

   • While on mute, write down your questions.
   • Share your questions through the chat function, if invited.
   • Email your questions to the point of contact provided.

6. Technology and Security

   Protect the information you are sharing by:

   • Learning more about the D365 Security Directives for users on the D365 Security page.
   • Reading the resources on the D365 Support Page.