Important notice to employees: New Phoenix Retro Redesign Automates Late Transaction Processing

November 3, 2020 - Defence Stories

Public Services and Procurement Canada (PSPC) has recently launched the Phoenix Retro Redesign capability, which is a new retroactive payment process that further automates the payment of late transactions and results in more timely payments for the majority of employees. The first effects of this capability will be noticed on the 10 November 2020 pay (pay date advanced due to statutory holiday). The aim of this communiqué is to present the benefits and limitations of this new capability.

Employee Benefits

For the majority of employees, the new retro redesign processes will:


While the Retro Redesign process will work for approximately 82% of DND employees, in certain circumstances, it will not work automatically for the administration of certain benefits and deductions (e.g. bilingual bonus, retention allowance, union dues) and not for every transaction type. The DND Compensation Team, in collaboration with the Pay Center will continue to work together to process all transactions requiring any kind of manual intervention, including transactions for employees in the following groups:

You can find more details about the new process and the new Phoenix view page in the attached resources:

Employees impacted by these limitations are invited to contact HR Connect (1-833-747-6363) for their pay questions; we are here to help.  Alternatively, you can also contact the PSPC Pay Center at Client Contact Centre online or at 1‑855‑686‑4729.

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