HRMS 8.9 and Phoenix unavailable from 18 June to 22 June 2021

June 15, 2021 - Defence Stories

HRMS and the Phoenix pay system will be unavailable from 18 June 2021 at 5:00 PM (EST) to 22 June 2021 at 2:00 PM (EST) due to the implementation of Phoenix 9.2 System Upgrade.

Users will be notified once system access is restored.  If you encounter any issues with connecting to Phoenix on 22 June 2021, please report the incident to your local IT Service Desk.  Use “Phoenix Access Issue” in the summary section of the incident report. The Link to report an incident is:

It will be important to keep a record of any transactions entered into Phoenix Self-Service for the period of 22 to 23 June 2021, this includes overtime, leave without pay and changes to personal data such as changes to your address or banking information.  You will receive further information if there are issues with the upgrade and you need to re-enter your transactions.

If you have any questions or concerns please contact HR Connect RH online or by calling 1-833-747-6363. It’s available Monday to Friday from 0800 to 1600 EST.

Note: This planned outage is based on current information and is subject to change.

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