The Client Contact Centre is here to help!
May 10, 2022 - Defence Stories
If you are having technical issues when using MyGCpay, the Compensation Web Applications or the Phoenix Pay system, consider reaching out to the Client Contact Centre for assistance. The Client Contact Centre has helpful tools such as self-service options, assistance phone lines and several informative How-to videos.
Check out the How- to videos (videos are not accessible on the DND network) on:
- Leave with income averaging - If you’re interested in a special work arrangement allowing you to take an extended leave without pay while averaging your income over a 12-month period, watch this video for information on how to make that happen: Leave with income averaging (not accessible on the DND network – it can be viewed under “Your HR News” on the HR GO RH mobile app).
- Note: While the video suggests submitting your application 6 weeks in advance, at DND we recommend that employees submit their application to their manager 8 weeks in advance to give managers the time to submit the pay action request 6 weeks in advance.
- $0 pay – If you find yourself without pay on payday, our Client Contact Centre can help you. Learn more about the steps to address your pay issue here: Pay issues (not accessible on the DND network – it can be viewed under “Your HR News” on the HR GO RH mobile app).
For more information, contact the Client Contact Centre.
If you have any questions about Leave with income averaging, please contact HR Connect RH (accessible only on the National Defence network) to book a consultation with a compensation advisor.