The Canadian Army responds to the Ombudsman Report on the review of the Canadian Rangers


December 5, 2017 – Ottawa – National Defence / Canadian Armed Forces

Brigadier-General Rob Roy MacKenzie, Chief of Staff, Army Reserve, issued the following statement regarding the Ombudsman Report on the Canadian Rangers:

“On behalf of the Canadian Army, I would like to thank the Ombudsman for his report on the Canadian Rangers: A Systemic Investigation on the Factors that Impact Healthcare Entitlements and Related Benefits. I am grateful for his recommendations, we accept them and the Canadian Army is actively working to address concerns and the four recommendations.

“The health and wellness of our members are of utmost importance, it is with this in mind that we have cooperated with the Ombudsman office since the beginning of the investigation. We have provided them access to our internal governance and staff processes to get a better understanding on where we can improve the life of our Canadian Rangers. The Canadian Army and the Ombudsman office have a long standing relationship of transparency and dialogue. We are grateful for all the good work done by the Ombudsman office.

“The Canadian Army began a review of the Canadian Rangers in 2015 to address a number of policies, administrative and training issues as part of a holistic review of the program. With this review, we are determining how to better support Canadian Rangers in doing their jobs in order to ensure the long-term relevance and sustainability of the Canadian Rangers program. We are committed to ensuring the long-term health and wellness of our members, and will implement a number of concrete actions to improve the assistance, services, and care we provide them and their families.

“The Canadian Army is currently working with the Canadian Forces Health Services and with provincial health care agencies to address the recommendations found in the Ombudsman report. It is important that we continue to offer the best possible care and support to our people in order to build a strong and agile defence organization, sustained and supported by healthy and resilient members.

“Through Strong, Secure, Engaged: Canada’s defence policy, we are focused on ensuring our people and their families are well-supported, diverse and resilient, physically, psychologically and socially. The success of the Canadian Army depends on our people and we are determined to offer them the best care possible.”

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Anne Génier
Directorate Army Public Affairs
Canadian Army Headquarters

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