Administrative Services and Support
Medical Finance – Blue Cross
Medical Finance (Bldg N-109 Room 1035) at the Garrison Clinic will be implementing changes to its service model in accordance with the Clinic’s pandemic Business Continuity Plan and Reduced Physical Presence posture.
Hours of Operation
In-Person Counter Service: Tuesdays and Thursdays, 0830-1500hrs
Email/Phone Service: Monday to Friday, 0830-1500hrs
Services
The medical finance section can assist you in obtaining reimbursement for your medical expenses or by emailing scans to the Health Services Clerk in Contact Information.
A friendly reminder that the CAF has implemented changes to the optical policy in 2019, so patients are encouraged to review entitlements Optical Supplies and Services (mil.ca)
and to ensure they have obtained from Medical Finance the information package with instructions for reimbursement/submission before proceeding with an eye exam or glasses purchase (see attached).
Contact Information
Phone: (613) 687-5511 ext 6165
Email: chantal.dube@forces.gc.ca
Note: If utilizing the Email/Phone service offering digital copies of the information package and requisite forms for your selected service will be provided when you contact the office, but are also available in printed hard copy at the service counter.
Medical Travel
Patient Travel (Bldg N-109 Room 1024) at the Base Clinic will be implementing changes to its service model in accordance with the Clinic’s pandemic Business Continuity Plan and Reduced Physical Presence posture.
Hours of Operation
In-Person Counter Service: Tuesdays and Thursdays, 0830-1500hrs
Email/Phone Service: Monday to Friday, 0830-1500hrs
Contact Information
Phone: (613) 687-5511 ext 6140
Email: james.abramczyk@forces.gc.ca
- For appointments within the geographical area
- For appointments outside geographical area
- Medical Escorts
- REQUESTS FOR REIMBURSEMENT FOR PAST APPOINTMENTS
- OVERNIGHT ACCOMODATIONS
In the event that you are unable to obtain transportation to your local appointment it is your responsibility to report to your Unit Orderly Room to make such arrangements.
*IAW ADM (HR-MIL) Instruction 08/05
http://cmp-cpm.mil.ca/assets/CMP_Intranet/docs/en/support/policies/cmp-milpersinstr-0805.doc
Authority for compensation of local health-related travel within the geographical boundaries of a member’s support base/wing rests with the member’s base/wing commander. Please see link for geographical boundaries.
http://cmp-cpm.forces.mil.ca/dgcb/dcba/travel/engraph/petawawa_e.asp?sidesection=2&sidecat=8
All members are required to report to the Garrison Medical Clinic Primary Care Nurse (PCN) as soon as they know the date/time of the upcoming appointment (minimum 3-5 days in advance) for an MTA and travel instructions. Options for travel are as follows:
A. Medical / Dental Run (MDR)
The Medical Dental Run (MDR) is a transportation service offered by the Clinic for military patients travelling to Ottawa. Mbr’s MUST be added to the roster at least 2 days prior of intended travel. The PCN will authorize the booking on the MDR through the MTA form sent to the Travel Clerk.
- MDR 1 departs 0630hrs from bldg N-109 Ambulance Entrance.(returns once all mbrs have been picked up from their appointments)
NOTE: Patients are required to maximize the use of the MDR and schedule their out of town appointments, whenever possible, in a manner which will effectively use the service.
B. DND Vehicle (Staff Car)
When a patient’s appointment is outside the normal hours of the MDR or it has been determined by a Clinician that the patient requires individual travel means, a staff car may be authorized. It is the Home Unit’s responsibility to provide a driver/escort for the patient if required. The Travel Claims Clerk will make the necessary arrangements with Base Transport to request vehicle. Requests MUST be obtained through the MTA form at least 2 days prior to intended travel.
c. POMV
When the member chooses to do so, or when pre-authorize by a Clinician due to clinical requirements, a patient may take their own vehicle to the appointment. There will be no financial reimbursement for travel unless POMV is pre-authorized by a Clinician. Member’s choice to use POMV when other methods of travel could have been used, will not be reimbursed. POMV may also be authorized if the patient, by order of a clinician, requires an escort who may or may not be civilian. The patient may be entitled to meals depending on the appointment timing. NOTE: For ALL METHODS OF TRAVEL, a pre-authorization form signed by Clinician is required in order to receive travel reimbursement.
As directed by a Clinician with a pre-authorization form, a patient may require an Escort for a medical appointment. It is the Home Unit’s responsibility to provide this escort if the patient cannot provide.
Patients requesting reimbursement for appointments attended during the fiscal year that have not be pre-authorized will only be reimbursed for meals based on travel times provided the patient can provide proof of attendance to the appointment. Use of POMV will not be reimbursed.
When determined necessary due to the patients individual medical needs, The Clinician may authorized an overnight stay in the appointment location.
Reimbursement of overnight accommodations will be based off the Max City Rate limit as determined by the Government Accommodation Directory.
Appointments scheduled prior to 0700 in Ottawa, may be eligible for an overnight accommodation the night prior depending on the patients individual medical needs.
Medical Records
Canadian Armed Forces health services centre Petawawa
HOURS OF OPERATION
Monday to Friday 0730-1530hrs
Closed 1230-1300 for Lunch
POINT OF CONTACT
Head of Medical Records Department
Health Records Team Lead
Julia Bell
Ph. (613) 687-5511 Local 3709
Fax: (613) 588-6952
Medical Records Reception
CDU 1: Julia Bell
Email: Julia.bell@forces.gc.ca
Phone: (613) 687-5511 Local 3709
Rm: 1009
CDU 2: Louise Belec
Email: Louise.belec@forces.gc.ca
Phone: (613) 687-5511 Local 3758
Rm: 1064
CDU 3: Stephanie Plebon
Email: stephanie.plebon@forces.gc.ca
Phone: (613) 687-5511 Local 4379
Rm: 1009
HOW TO OBTAIN COPIES OF MEDICAL RECORDS
To obtain a copy of your FULL medical record please submit your request through Access to Information and Privacy (ATIP), which can be found on the Access to Information Website.
https://www.canada.ca/en/department-national-defence/corporate/transparency/access-information-privacy.html (Access to Information Website)
To obtain partial copies of your medical record you can report to the Health Records Department Located at:
John McCrea Building/2 Fd Ambulance Medical Clinic
Bldg N-109
Rooms # 1009 and 1064
Or send an email to:
++2 Fd Amb Health Records-2 Amb C Dossiers de santé@2 Fd Amb-2 Amb C@Petawawa
Medical Requests for Veterans Affairs
Veterans Affairs Claims (VAC) is able to access member medical files. On initial claim submit the date of injury as required. There is NO NEED to provide copies from your medical record file as they collect a complete copy. Obtaining hard copies of medical files for VAC will not get the claim processed any faster.
If you have any questions please contact the health records department and we can assist you the best we can.
OUTCAN SCREENINGS
Please see Link for OUTCAN Postings.
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