Canadian Armed Forces Health Services Centre (Petawawa)
COVID-19
In light of the COVID-19 Outbreak, CAF HS C (Pet) has modified the delivery of some health services. Services remain available either in person or through the use of telehealth.
For emergencies anytime, you are reminded to report to the nearest ER, or call 911.
*Important - all visitors, regardless of their reasons for presenting at the CAF HS C facility must enter through the main entrance and be screened by the front desk. You will also be required to wear a mask upon entry to the facility and for the duration of your visit. (Neck Gaiters and Bandanas are not considered masks)
Identification
In order to improve care and patient safety, all patients will now be requested to present their NDI20 or other government issued identification when seeking care at the CAF HS C (Pet).
No show/missed appointments - Medavie Blue Cross
Effective since November 2018, the benefit code for missed medical and dental appointments has been terminated from the respective four Programs of Choice. Missed appointments will no longer be covered for CAF members under the Federal Health Claims Processing Service. Should the civilian health providers choose to bill for a ‘no show’ or missed appointment, they will be directed by Medavie Blue Cross to bill the member directly. Clinics should inform local chains of command and their patients of their personal responsibility to attend their appointments and of the possible personal consequences of outside health care provider missed appointments.
About the unit
The Canadian Armed Forces Health Services Centre (Petawawa) (CAF HS C (Pet)) is located in Building P-144 at 4th Canadian Division Support Base Petawawa (commonly referred to as Garrison Petawawa). This Health Services Centre is one of 32 Canadian Armed Forces (CAF) clinics across the country whose role it is to provide health services to CAF members and other people entitled to come to us for their health care.
Our Mission is to provide high quality patient-centered primary care focused on the health of the CAF community we serve.
Services
COVID-19
COVID-19 Testing
COVID Testing
COVID-19 Operational and Administrative testing
There exists a separate procedure for Operational and Administrative testing. As testing turnaround times vary, we will require maximum notice regarding travel and deployments to ensure results are available in time for the anticipated travel. The average turnaround time for test results is now 48-72 hours and will need to be factored into the planning process. Requests for rapid testing should be indicated as such and will be approved on a case by case basis.
Operational Testing will be available through booked appointments only. Unit Ops will need to complete the COVID-19 Testing request form and email it to ++2 Fd Amb GS Coy Ops & Trg-2 Amb C Cie GS Ops & Instr@2 Fd Amb-2 Amb C@Petawawa for processing.
Requests for Symptomatic Testing or “Special Requirement” Testing shall be coordinated thru Unit Adjutant or delegate to the Base Surgeon as directed by the Garrison Petawawa Quick-Reference COVID-19 Tool.
Location: Base Medical Clinic
Requirement: Military ID on pers. Current FHPMs will be adhered to.
Contact/Query: Sgt Pret-Lescard, OPI COVID-19 Testing
Phone: 613-687-5511 ext. 242-4106 / BB: 613-281-1634
COVID-19 Vaccine
COVID-19 Vaccine
To book a COVID-19 vaccine first/second or booster dose appointment, entitled CAF members can contact the clinic.
Phone: (613) 687-5511 ext 242-4147
Entitled members include:
- Regular Force
- Res Force Class B (greater than 180 days)/Class C
- Other (as per DHSO guidance and approval)
Appointments will be held at the CAF HS C Petawawa clinic.
If, under extenuating circumstances, members cannot make their appointment they should contact 613-687-5511 ext 242-4147 as soon as possible.
Proof of Vaccination
For QR Code Inquiries, contact Medical Records.
Phone: (613) 687-5511 ext 242-4156
Email: ++2 Fd Amb Health Records-2 Amb C Dossiers de santé@2 Fd Amb-2 Amb C@Petawawa
Any of the following remain valid as proof of COVID vaccination for CAF members:
- Vaccination booklets
- International Certificate of Vaccination or Prophylaxis
- Vaccination record slips
- Vaccination record business cards
Members can refer to the following link for more information:
COVID-19 vaccines for Defence Team members - Canada.ca
For more information about the vaccine rollout please visit:
Administrative Services and Support
Medical Finance - Blue Cross
Medical Finance – Blue Cross
Medical Finance (Bldg P-144 Room 1027) at the Garrison Clinic will be implementing changes to its service model in accordance with the Clinic’s pandemic Business Continuity Plan and Reduced Physical Presence posture.
Hours of Operation
In-Person Counter Service: Tuesdays and Thursdays, 0830-1500hrs
Email/Phone Service: Monday to Friday, 0830-1500hrs
Services
The medical finance section can assist you in obtaining reimbursement for your medical expenses or by emailing scans to the Health Services Clerk in Contact Information.
A friendly reminder that the CAF has implemented changes to the optical policy in 2019, so patients are encouraged to review entitlements Optical Supplies and Services (mil.ca)
and to ensure they have obtained from Medical Finance the information package with instructions for reimbursement/submission before proceeding with an eye exam or glasses purchase (see attached).
Contact Information
Phone: (613) 687-5511 ext 242-4152
Email: chantal.dube@forces.gc.ca
Note: If utilizing the Email/Phone service offering digital copies of the information package and requisite forms for your selected service will be provided when you contact the office, but are also available in printed hard copy at the service counter.
Medical Travel Claims
Medical Travel
Patient Travel (Bldg P-144 Room 1027) at the Base Clinic will be implementing changes to its service model in accordance with the Clinic's pandemic Business Continuity Plan and Reduced Physical Presence posture.
Hours of Operation
In-Person Counter Service: Tuesdays and Thursdays, 0830-1500hrs
Email/Phone Service: Monday to Friday, 0830-1500hrs
Contact Information
Phone: (613) 687-5511 ext 242-4150
Email: james.abramczyk@forces.gc.ca
- For appointments within the geographical area
In the event that you are unable to obtain transportation to your local appointment it is your responsibility to report to your Unit Orderly Room to make such arrangements.
*IAW ADM (HR-MIL) Instruction 08/05 (accessible only on the National Defence network)
Authority for compensation of local health-related travel within the geographical boundaries of a member's support base/wing rests with the member's base/wing commander.
- For appointments outside geographical area
All members are required to report to the Garrison Medical Clinic Primary Care Nurse (PCN) as soon as they know the date/time of the upcoming appointment (minimum 3-5 days in advance) for an MTA and travel instructions. Options for travel are as follows:
A. Medical / Dental Run (MDR)
The Medical Dental Run (MDR) is a transportation service offered by the Clinic for military patients travelling to Ottawa. Mbr's MUST be added to the roster at least 2 days prior of intended travel. The PCN will authorize the booking on the MDR through the MTA form sent to the Travel Clerk.
- MDR 1 departs 0630hrs from bldg P-144 Main Entrance. (returns once all mbrs have been picked up from their appointments).
NOTE: Patients are required to maximize the use of the MDR and schedule their out of town appointments, whenever possible, in a manner which will effectively use the service.
B. DND Vehicle (Staff Car)
When a patient's appointment is outside the normal hours of the MDR or it has been determined by a Clinician that the patient requires individual travel means, a staff car may be authorized. It is the Home Unit's responsibility to provide a driver/escort for the patient if required. The Travel Claims Clerk will make the necessary arrangements with Base Transport to request vehicle. Requests MUST be obtained through the MTA form at least 2 days prior to intended travel.
C. POMV
When the member chooses to do so, or when pre-authorize by a Clinician due to clinical requirements, a patient may take their own vehicle to the appointment. There will be no financial reimbursement for travel unless POMV is pre-authorized by a Clinician. Member's choice to use POMV when other methods of travel could have been used, will not be reimbursed. POMV may also be authorized if the patient, by order of a clinician, requires an escort who may or may not be civilian. The patient may be entitled to meals depending on the appointment timing.
NOTE: For ALL METHODS OF TRAVEL, a pre-authorization form signed by Clinician is required in order to receive travel reimbursement.
- Medical Escorts
As directed by a Clinician with a pre-authorization form, a patient may require an Escort for a medical appointment. It is the Home Unit's responsibility to provide this escort if the patient cannot provide.
- Overnight Accommodations
When determined necessary due to the patients individual medical needs, The Clinician may authorized an overnight stay in the appointment location.
Reimbursement of overnight accommodations will be based off the Max City Rate limit as determined by the Government Accommodation Directory.
Appointments scheduled prior to 0700 in Ottawa, may be eligible for an overnight accommodation the night prior depending on the patients individual medical needs.
Medical Records
Medical Records
Canadian Armed Forces Health Services Centre Petawawa
Hours of operation
Monday to Friday 0730-1530hrs
Closed 1230-1300 for Lunch
Point of contact
Head of Medical Records Department
Julia Bell
Email: julia.bell@forces.gc.ca
Phone: (613) 687-5511 ext 242-1456
Fax: (613) 588-6952
Medical Records Reception
CDU 1: Julia Bell
Email: julia.bell@forces.gc.ca
Phone: (613) 687-5511 ext 242-4156
Rm: 1056B
CDU 2: Mylène Turner
Email: mylene.turner@forces.gc.ca
Phone: (613) 687-5511 ext 242-4237
Rm: 1056B
CDU 3: Stephanie Plebon
Email: stephanie.plebon@forces.gc.ca
Phone: (613) 687-5511 ext 242-4237
Rm: 1056B
How to obtain copies of medical records
To obtain a copy of your FULL medical record please submit your request through Access to Information and Privacy (ATIP), which can be found on the Access to Information Website.
To obtain partial copies of your medical record you can report to the Health Records Department Located at:
Canadian Armed Forces Health Services Centre (Petawawa)
Bldg P-144
Rooms # 1056B
Or send an email to:
++2 Fd Amb Health Records-2 Amb C Dossiers de santé@2 Fd Amb-2 Amb C@Petawawa
Medical Requests for Veterans Affairs
Veterans Affairs Claims (VAC) is able to access member medical files. On initial claim submit the date of injury as required. There is NO NEED to provide copies from your medical record file as they collect a complete copy. Obtaining hard copies of medical files for VAC will not get the claim processed any faster.
If you have any questions please contact the health records department and we can assist you the best we can.
OUTCAN screenings
Please see link for OUTCAN Postings (accessible only on the National Defence network).
Dental
Dental Services
1 Dental Unit Detachment Petawawa is a Specialty Care Centre located on the second floor of building P-144. Along with regular dental treatment the dental clinic provides oral surgery, periodontal, and prosthodontic specialist treatment by referral.
Hours of Operation
Regular clinic: Monday to Friday: 0700 - 1500 hrs
Sick Parade: Emergency dental care is provided at 0730 hrs Monday to Friday.
IMPORTANT: Service is provided on a first come, first served basis. To ensure you are seen in a timely manner please report as early as possible. Patients requiring urgent care will be given priority.
Services
After Hours Emergency Procedure
All CAF Dental Detachments provide 24 hour/7 days a week service. When in the Petawawa area and outside of regular working hours dental service can be obtained by contacting the Petawawa Garrison Duty Centre, GEM Frederick Gate at (613) 687-5511 ext 5611 to reach the Duty Dental Team.
Treatment provided by a civilian practitioner outside the above guidelines is subject to the conditions outlined in CFAO 35-3.
Enrolment Procedure
Dental enrolment and re-enrolment exams are mandatory for Regular Force members and are available by appointment at their respective dental clinic.
If you are a member of the reserve force and require an enrolment exam (for members on Class B (over 180 days) or Class C service, or active aircrew), or on other occasions as required, contact the dental clinic to schedule an appointment.
Release Procedure
Release exams are not mandatory. However, for members desiring an exam prior to release, an appointment can be scheduled during normal clinic hours.
IMPORTANT: Release does not provide any priority for completion of outstanding treatment. There is no required condition of dental fitness upon release. Unfinished work will not be completed beyond a member's effective date of release.
Screening Procedure
Screening exams for military members are provided Monday to Friday during normal clinic hours and require scheduled appointments.
Screening exams for dependants and other civilians are not provided by the CAF Dental Detachment. Such screenings must be completed in accordance with CFAO 35-5
Annual (Phase-1) Exam Procedure
All CAF members are reminded that it is ultimately the member's responsibility to ensure they obtain a Phase One exam.
Unit Command Teams are reminded they have a responsibility to ensure their personnel are deployable and dentally fit.
All regular force members, reserve class "C", and reserve class "B">180 days can receive a Phase One exam in accordance with QR&O 35.04
Contact Information
Reception: (613) 687-5511 ext. 242-2400
Clinic Coordinator: (613) 687-5511 ext. 242-2402
Detachment Commander: (613) 687-5511 ext. 242-2401
Diagnostics and Therapeutics
Diagnostic Imaging
Hours of Operation
Monday to Friday 0730 – 1200hrs, and 1300 – 1500hrs.
If mbr received telehealth care, mbr is to present to their CDU at P-144 to obtain their requisition.
Contact Information
Phone: 613-876-5511 ext 242-4137.
Labratory Services
Hours of Operation
Monday to Friday 0800-1200hrs
The lab hours have been reassessed and it has been concluded that they will continue as such until further notice.
Appointments
If a lab requisition is required, mbr is to contact their CDU for screening first.
If mbr has their lab requisition, they can check-in at the lab, close to the Commissionaire service desk.
Contact Information
Phone: 613-687-5511 ext 242-4111.
Pharmacy
Hours of Operation
Medication pick-ups will be between Monday to Friday 0745 – 1200hrs and 1300 – 1500hrs at the Garrison Medical Clinic pharmacy window (building P-144 main entrance, past Allergy & Immunization).
Prescriptions & Over-The-Counter (OTC) renewals ordered by phone only 613-687-5511 ext 6188.
All orders will require 2 business days to process.
Physiotherapy/Occupational Therapy
Hours of Operation
New Injuries: Teletriage/Sick Parade via appropriate CDU (see Health Service Support, Primary Care updates for details)
Follow-up/Appointments/Other Issues: call 613-687-5511 ext 242-4125/242-4126 for appointment (Mon-Fri, 0730 – 1200 and 1300 – 1530 hrs)
Physiotherapy
The mission of physiotherapy in the Canadian Armed Forces is to deliver quality services by assessing, educating and treating people with musculoskeletal and cardio-respiratory impairments, functional limitations and disabilities. To accomplish this, we employ a variety of treatments including: therapeutic exercises, postural and ergonomic training, joint mobilization and manipulation, soft tissue techniques, acupuncture, electrical modalities and hydrotherapy.
Occupational Therapy
The CAF Occupational Therapy (CFOT) program is committed to providing quality home, clinic, and work/unit rehabilitation to CAF personnel. The CFOT Program objective is to provide recovery, restoration and return to duty services to military personnel in order to assist them in reaching their highest level of independent functioning in everyday essential activities. The primary goal of CFOT is to assist members in participating in their rehabilitation plans, focusing on self-management and functional outcomes through a comprehensive approach, often within a multidisciplinary team.
Our Occupational Therapists also employ a variety of treatments including ergonomics assessments, functional ability evaluations (FAEs), concussion treatments, orthotic fabrication and return to duty programs.
Mental Health
Hours of Operation
General: Monday to Friday 0730 to 1500 hrs
Mental Health Intake Services: Walk-in or same-day virtual appointments Monday to Friday 0730-1200 & 1300-1500 hrs
All other Mental Health Services (PSS, GMH, OTSSC & Addictions): Virtual or in-person appointments Monday to Friday 0730 to 1200hrs & 1300-1500 hrs
Services
Canadian Armed Forces Health Services Centre (Petawawa) offers a dynamic Mental Health Department comprised of several different sections: Mental Health Intake Services (MH Intake), Psychosocial Services (PSS), General Mental Health (GMH).
After Hours Mental Health Care
24/7 mental health emergency care for both CAF and OHS (Ontario Health Services):
- 911 or nearest emergency room, follow up with your CDU the next business day
- Emergency CAF Padre – (613) 687-5511 ext 5611
- Military Police – (613) 687-5511 ext 4002
- CAF Family Information Line – 1-800-866-4546
- Pembroke Regional Hospital - 613-732-2811
- Operational Stress Information Services - 613-732-9051, or 613-687-5511 ext 2699
Other Mental Health Resources
- Victim Services - 613-687-5511 ext 5900
- Family Liaison - 1-800-866-4546
- Mental Health Crisis Line (24hrs) - 1-866-996-0991
- Canadian Forces Member Assistance Program (CFMAP) - 1-800-268-7708
- Petawawa Military Family Resource Centre (PMFRC) - 613-687-7587
Mental Health Intake
Mental Health Intake
MH Intake Services are often the first point of contact for CAF members seeking mental health care at CAF Health Services Centre (Petawawa). Employing a team of MH nurses, MH Intake Services offer same-day walk-in services or telehealth appointments for CAF members seeking MH care. After conducting an intake, the MH nurse will collaborate with the patient to develop a care plan, liaise with the member’s Primary Care clinician and facilitate referral to the appropriate mental health service in the MH Services dept. To access MH Intake Services, please report to the CDUs (Bldg P-144).
Psychosocial Services
Psychosocial Services are available at CAF Health Services Centre (Petawawa) to help CAF members deal with issues such as family-related concerns, and compassionate posting issues. Social Workers staff the Psychosocial Services Program and are located in the MH department in Bldg P-144. CAF members may be referred by MH Intake Services or Primary Care clinicians.
The following services are available through the Psychosocial Services Program:
Short Term Counselling Services
Short Term Counselling Services
Short term individual and couples counselling services are available to address psychosocial related issues. Members can self-refer through MH intake or be referred by their primary care provider.
Pre-Deployment Screenings
Prior to deployment it is mandatory that all CAF members undergo a pre-deployment screening. The service member and spouse will be interviewed. Units with significant numbers preparing for deployment will have the medical component of their DAG coordinated through the AAG/DAG Coordinator via ++2 Fd Amb GS Coy Ops & Trg-2 Amb C Cie GS Ops & Instr@2 Fd Amb-2 Amb C@Petawawa.
Post-Deployment Screenings
Every CAF member should receive an enhanced post deployment screening 90-120 days after returning from theatre of operations, which involves completing a post-deployment screening questionnaire and interview. Members who deployed on short term taskings (59 days or less) do not require an interview. To book an appointment call MH Intake Reception, 613-687-5511 ext 242-4100.
OUTCAN Screening
As part of the screening process for postings outside of Canada, psychosocial screenings are completed by social workers with the whole family unit. To book an appointment, call MH Services reception, 613-687-5511 ext 242-4100.
Social Work Reports
Psychosocial assessments are completed by Social Workers to provide Commanding Officers (COs) with professional assessments of the exceptional personal circumstances of CAF members and their families in order to assist in making decisions and recommendations related to those circumstances. No medical or clinical information is shared outside the clinical team. Common requests that warrant a social work report include Contingency Cost Moves, Compassionate Status or Postings and Early Release for Compassionate Reason. Social Work Report Assessments must be requested by a member’s CO to the PSS Program Manager, Capt Dakota Levesque, Dakota.Levesque@forces.gc.ca.
Family Violence Advisory Team (FVAT)
The role of the FVAT is to be a focal point for coordinating education and interventions in the matter of family violence. This includes providing professional development training to units and Commanding Officers, as well as providing assistance to Commanding Officers and CAF members dealing with family violence. For more information, members may contact the PSS Program Manager:
Capt Dakota Levesque, Dakota.Levesque@forces.gc.ca or
Mrs. Nancy Sinclair, Nancy.Sinclair@forces.gc.ca.
Operational Trauma and Stress Support Centre (OTSSC)
The OTSSC program offers clinical assessment and treatment for various psychological, psychiatric, and substance-related issues that may or may not be linked to military taskings and operational deployments. This team of Social Workers, Psychologists, Psychiatrists and Clinical Chaplain provides specialized treatment for traumatic stress injuries. Referrals to the OTSSC must come from a Primary Care clinician (PA, NP, MD). Self-referral will not be accepted. For more information, please contact the GMH Program Manager at phone number 242-4100.
General Mental Health Services (GMH)
The GMH program offers assessment and treatment for all other psychological, psychiatric, and substance-related issues. They are located in the MH department on the second floor of Bldg P-144, past the Physiotherapy department.
- The GMH Program is an interdisciplinary team consisting of Psychiatrists, Psychologists, Social Workers, Addictions Counsellors, and Clinical Chaplains.
- Referrals to GMH must come from a Primary Care clinician (PA, NP, MD). Self-referral will not be accepted.
- Referrals for diagnostic assessments are assigned to appropriate teams and patients are accordingly scheduled for an appointment with a psychologist or psychiatrist. A diagnostic impression and treatment recommendations are provided to the patient and the referring Primary Care clinician.
- Diagnostic assessments are being conducted primarily either in person or virtual platforms (eg. telephone/televideo), due to the current COVID-19 posture. A need for any in-person assessments will be determined by the assessing clinician.
- Referrals for External Provision of Care (e.g. psychotherapy) are also received and processed from Primary Care and Mental Health services.
- Community providers are also using virtual platforms which may vary from provider to provider and may involve video and/or telephone sessions for their individual, couple or group therapy.
Frequently Asked Questions (FAQ) about care by an external provider
1. I have been referred to an “external provider” for my treatment, what does that mean?
After an initial assessment, your clinician has determined that ongoing treatment to address your mental health needs is warranted, however this service is not available within our clinic at this time. Therefore, we have a number of external treatment providers available in the community to meet these needs.
2. Who are these external providers and are they qualified to treat me?
The external providers we use in the community are either social workers or psychologists who are registered with their respective provincial colleges. This means they are regulated and approved to practice in Alberta. They meet the same levels of qualification that internal CAF clinicians meet.
3. Do I have to pay for these external services?
No, the external provider will bill the Blue Cross system and the military will cover the cost of your treatment. However, as a CAF member you are responsible:
- To ensure that all scheduled appointments are attended or rescheduled;
- In some cases, to pay for any missed appointments without having given appropriate notice, usually 24 hrs (this is your personal financial responsibility, please refer to CANFORGEN 196/18);
- To sign the claim forms to confirm services have been rendered and to authorize the release of health information back to the CAF; and
- To show the provider your Medavie Blue Cross Card, along with a photo ID.
4. What about parking and transportation to these services?
Transportation to these appointments and any fees related to parking are the responsibility of the patient to file. While some CAF Units may be unable to cover the costs of parking for their members, CAF Health Services Centre (Petawawa) and Blue Cross are able to reimburse these costs. Please discuss this with the referring clinician so that you can be appropriately referred.
5. If I know of a therapist in the community can I request to see him/her?
If the external provider is on the list of approved providers we will do our best to refer to this individual. While it may be possible to add a new provider to our list, they must undergo a verification process first, which may delay your treatment. If you do decide to seek services from a provider without a referral and they are not on our approved list of external providers, the services will not be covered through Blue Cross.
6. Does the mental health staff at the CAF HS C (Pet) keep track of my progress in treatment?
Yes, a clinician who coordinates external care will review the documentation, called a “Progress Report” completed by the external provider. After approximately 7 sessions, you will be contacted by the coordinator and asked to return to the CAF Health Services Centre for a brief appointment called a “mental health progress check”.
7. What is a “progress check”?
This mandatory appointment is to ensure that you are satisfied with your care, your treatment needs are being met and you are progressing in therapy.
8. How often do I have to have a progress check?
After your initial progress check, you will be contacted by a CAF HS C (Pet) MH staff member approximately every ten sessions to have another progress check. Often people do not require more than 10 sessions in which case you would not be contacted for an appointment.
9. If I am unhappy with my external provider is there a process for changing my therapist?
Yes, should the external provider not be meeting your treatment needs you may either contact the clinician who made the referral for treatment or the External Care Coordinator or the General Mental Health Team Lead to discuss the situation.
10. Are the sessions with the external provider confidential?
Yes. Confidentiality is considered essential for treatment. Information that you provide during therapy will not be released to anyone outside the medical system without your consent. However, your external provider is considered part of the CAF “Circle of Care” and will provide the medical staff at CAF Health Services Centre with regular progress reports of your treatment. These reports are filed in your medical chart (the CF Health Information System - CFHIS). Your Commanding Officer does not have the right to access your specific medical information.
PLEASE NOTE: There are legal, ethical and professional exceptions to confidentiality, which require that providers take responsible action. Your service provider, prior to delivery of service, will discuss these exceptions with you.
11. I am about to be released from the military. Can I continue with my external provider?
If you wish to continue to see the external provider after releasing from the military you will be responsible for payment. If your release is due to medical reasons and you have been pensioned by the Department of Veteran’s Affairs, you may be eligible to have the sessions covered through this organization. Please contact your VAC Pension Officer or your CAF Case Manager prior to your release to discuss this option.
If you require additional information, please call (613) 687-5511 Ext 242-4100.
Contact Information
Mental Health Intake Reception: (613) 687-5511 Ext 242-4100.
Mental Health Services Reception: (613) 687-5511 Ext 242-4100.
Preventive Health
Infection Prevention and Control
Hours of Operation
Monday to Friday 0730 - 1600hrs
Available for consultation to CAF HS C (Pet) and outlying satellite clinic staff.
Any questions or concerns regarding Brigade or Base Infection Prevention and Control should be redirected to PMed.
IPAC Mission
Infection Prevention and Control (IPAC) is dedicated to preventing infections which may be acquired within health care facilities.
Our mission is to promote IPAC best practice in Primary and Ambulatory Care, through development, implementation, and evaluation of strategies designed to prevent the transmission of infections.
IPAC roles and responsibilities at the CAF HS C (Pet) clinic
- Consultation
- Education
- Surveillance
- Research
- Outbreak management
- Construction and renovation risk management
- Reviews (Infection Control Practices)
- Policy interpretation and recommendations
We serve as professional technical advisors with regard to Healthcare Associated Infections and emerging IPAC issues. This includes advising and liaising with CAF HS C (Pet) Patient Safety Officers to investigate IPAC related patient safety concerns and serving as a member of the local Joint Occupational Safety and Health Committee.
IPAC integral competencies
- Knowledge of infectious disease processes & microbiology
- Routine practices and additional precautions
- Auditing & surveillance
- Principles of epidemiology
- Research utilization and education principles
Preventive Medicine
Hours of Operation
Monday to Friday: 0730 -1530 hrs (closed 1200 -1300 hrs)
Services
Preventive Medicine (PMed) provides advice to base members and units on all matters relating to public health, hygiene and sanitation, immunization recommendations and occupational health and safety. These services include hygiene inspections, communicable disease tracking and consultation, testing of air quality, mould investigation, indoor pest investigation, environmental surveys (sound surveys, illumination surveys and indoor air quality) and providing travel health information related to deployments and leisure travel.
Routine issues will be scheduled as appointments become available and can be submitted via email: +PMED Trouble Desk@ 2 Fd Amb@Petawawa.
Urgent issues will be assessed and given priority as received via PMed Duty Personnel at Tel: 613-732-6163.
Contact Information
PMed general inquiries: 613-687-5511 ext 242-4132
- PMed I/C: Ext 242-4129
- PMed 2 I/C: Ext 242-4145
- PMed Tech: Ext 242-4135
- PMed Tech: Ext 242-4133
- PMed Tech: Ext 242-4134
Travel - Deployment and Leisure
PMed provides briefings for pre-deployment and leisure travel. Briefings include deployment immunization recommendations; food and water discipline; personal hygiene; insect discipline and endemic disease information including malaria, zika and rabies; and environmental and recreational hazards. Appointments for pre-deployment briefings and permethrin treatments are through the Clinic Ops & Trg at 2 Fd Amb GS Coy Ops & Trg and appointments for leisure travel health briefings at PMEDTroubleDesk@forces.gc.ca
Occupational and Environmental Health and Safety
For Occupational and Environmental Health and Safety concerns in the workplace, please contact your Unit General Safety Officer (UGSO). If the UGSO requires support from PMed then the UGSO should contact PMed at PMEDTroubleDesk@forces.gc.ca.
Heat Stress Advisory
CFB Petawawa’s heat index is monitored using a Wet Bulb Globe Thermometer located in the training area which monitors air temperature, radiant temperature and evaporation factors to calculate an index. Current readings can be found here. Compare the Heat Stress WBGT readings to the Directorate Force Health Protection (D FHP) work/rest cycle and fluid intake recommendations below:
Required Reporting of Communicable Disease
CAF members who tests positive for a communicable disease (CD) identified by D FHP and/or local Public Health Authority regulations will be contacted by the PMed Dept as per the mandatory reporting process. Most common CDs include, but are not limited to: most Sexually Transmitted Infections, Rabies, Hepatitis, Meningitis, Escherichia Coli, COVID-19 and SARS/MERS.
Water Trailer
For water trailer inspections, please book an appointment at PMEDTroubleDesk@forces.gc.ca no less than two weeks prior to the required use of the water trailer(s).
Public Health Complaints
Complaints concerning base PMQs should be directed to Canadian Forces Housing Authority (CFHA), Real Property Operations (RP Ops) or to Renfrew County and District Health Unit (RCDHU).
Community Health - Allergy and Immunization
Hours of Operation
Monday to Thursday 0800-1500 hrs (closed between 1200-1300hrs), and Friday from 0800-1200.
Phone: 613-687-5511 ext 242-4147
Services Offered
Allergy Desensitization Therapy (Immunotherapy)
Patients require referral from their Primary Care Provider at their respective CDU to an allergist prior to commencing allergy desensitization therapy within Community Health.
- Pre-seasonal, annual and perennial desensitization clinics
Immunizations
Individual appointments for immunizations can be made directly with CH during regular hours of operation. All services by appt only.
- DAG vaccination for North American, Deployment and High Readiness Standards
- OUTCAN / Isolated INCAN screenings
- Leisure travel vaccination
- Release appointments
- Human Papillomavirus (HPV) vaccination
- Influenza (Flu) vaccination clinics
- COVID-19 vaccination clinics
Primary Care
Care Delivery Units (CDU)
Hours of Operation
Sick Parade Hours: By Appointment Monday to Friday 0730hrs - 1000hrs
Booked Appointment Hours: Monday to Friday 0830hrs - 1530hrs
The CDU is an interdisciplinary team of military and civilian health care providers who work collaboratively to meet the health needs of its CAF members and units, ensuring seamless continuity of care over time.
Below are a few elements that constitute the CDU.
Rostering
All CAF personnel are rostered to a Care Delivery Unit (CDU) where a multidisciplinary clinical team provides care in a collaborative manner to our patients. Patients from certain units or groups are rostered together in the same CDU to allow specialized mission-focused care for that unit.
CDU Staff
The CDU core team generally consists of a mix of civilian and military Physicians, Physician Assistants (PA) and Nurse Practitioners (NP) along with three military Medical Technicians, a Primary Care Nurse (PCN), and two civilian administrative support staff. The team is generally augmented by in-house physiotherapists, pharmacists and mental health professionals who provide care either in collaboration with the team or through direct intervention.
Collaborative Care
Within the CDU, each patient with chronic or ongoing health care needs will be assigned to a primary clinician to maintain continuity of care but at different times the patient might be seen and treated by other members of the CDU care team. The goal of this collaborative team approach is to ensure the patient sees the “right clinician” at the “right time” to address their needs in a flexible, efficient, and holistic manner. Therefore, the patient may see a med tech, PCN, NP, or a PA instead of a physician, depending on the patient’s health issue(s). The CDU staff may refer directly to a pharmacist, a physiotherapist or a mental health provider following a brief triage, without requirement to wait for a physician prescription or referral.
Choice of Clinician
Uniformed personnel must receive their care from the CFHS or from specific health care providers designated by the CFHS. Preferences for care providers can be discussed with the CDU Primary Care Nurse for consideration, but ultimately the ability of a clinician to provide appropriate care to the patient will be the deciding factor in assigning clinicians.
Preferences may be considered for:
- Male or female providers;
- French-speaking or English-speaking providers / translators as available; and
- Provider with special skills or knowledge (e.g. able to perform joint injections, gender reassignment, etc.).
Services
Sick Parade Service
Sick Parade is not the same as a civilian acute care emergency room. Any member with injuries or illnesses that pose imminent risk to life or limb should seek care at the nearest civilian Emergency Department, or contact 911 immediately.
Register for your Sick Parade appt by calling your CDU clerk between 0700 – 0900 hrs. Sick Parade is accessed by pre-booked appointments only Monday to Friday 0730 – 1000 hrs **no walk-ins except for MH intake requests. The CDU clerk will ask a few short questions and inform you of next steps.
Sick Parade is generally utilized to manage acute health care needs that are new onset issues (less than 48 hrs) or sudden worsening of chronic issues. These include but are not limited to the following:
- Recent Musculoskeletal injuries;
- Cold / Influenza-like symptoms that have lasted longer than 10 days (or worsened in the last 48h), Fever 39C or higher, earaches, difficulty swallowing;
- Severe pain;
- Shortness of breath / wheezing; and
- Acute mental health issues.
Sick Parade should generally not be utilized for the following:
- Chronic issues (existed beyond 72h)
- Prescription refills – plan ahead for refills by booking appointments in advance
- Chit extensions – plan ahead by booking follow-up appointments in advance
- Administrative needs
**Note – Unit Chains of Command may grant up to two continuous calendar days of sick leave without recommendation of a Medical Officer (QR&O Vol 1, Ch. 16.16)
Urgent Care Outside of Sick-Parade
Availability of Urgent Care services vary day-to-day. Contact the CDU to which you are rostered for available options. Notify the PCN if you will be accessing emergency services from the nearest civilian centre. All members admitted to civilian hospital without prior notice will call the CDU clerk on the day following their discharge from hospital, or next working day.
Booked Appointments
Appointments can be booked with a clinician at your CDU by contacting the CDU reception by phone or email. It is recommended that you avoid calling between 0700-0900 hrs when the phone lines are busy responding to sick parade requests. Wait times for appointments vary but generally range from 2-4 weeks. Providing the CDU Clerk a general overview of what issue(s) you would like to discuss with the clinician will allow them to determine what type of appointment is required and weather a virtual or in-person appointment is most appropriate. Please do not email or contact clinicians directly to schedule appointments as you will be re-directed to the CDU Clerk. Missed calls may not be rescheduled the same day and are the same as an appointment “no-show” and may result in a notification being sent to your CoC.
Appointment types available:
- Initial Assessments / Consults
- Follow-up assessments
- Administrative appointments (Chits, MELs etc)
- Prescription renewals
- Periodic Health Assessments (PHAs / Medicals) – including Aircrew & Dive Medicals
- OUTCAN / Isolated INCAN screening appointments
- Release Medicals
- SISIP Medicals
Periodic Health Assessment (PHAs/"Medicals")
A Periodic Health Assessment serves as a means for the CAF to assess members’ health at regular intervals to both plan appropriate preventive health care and confirm that there is no medical condition that would prevent the member from meeting the CAF Operational Fitness Standard or performing the duties required for their occupation, as outlined in the CAF Generic and MOSID task statements.
PHA General Information
PHAs generally include a Part 1 & Part 2 assessment, which may or may not be completed on the same day.
The Part 1 assessment is conducted with a Medical Technician to assess baseline vital signs, height & weight, visual acuity, hearing acuity and also includes a generic patient questionnaire to be completed prior to your Part 1 appointment. Blood work may be required for your PHA depending on your age and any known health conditions.
The Part 2 assessment is a visit with a Health Care Practitioner for review of the questionnaire and examinations completed during the part one and for a full assessment of overall health and wellbeing. Your primary care provider may also discuss some forms of cancer screening, which include but are not limited to:
- Cervical Cancer Screening (PAP test);
- Breast Cancer Screening (mammogram); and
- Colorectal Cancer Screening (various methods – 50 years and over)
Important information before your PHA Appointments:
- If you will be undergoing blood work, you must abstain from alcohol consumption for 48 hours prior to your appointment.
- You are encouraged to drink water up until the time of your part 1 appointment.
- You may take your prescribed medications as usual.
- Bring a list of all medications you take regularly.
- Contact Lenses should not be worn for 12 hours prior to your Part 1 medical; bring your eyeglasses (if applicable).
- Part 1 appointments take roughly 30 minutes to complete.
- Part 2 appointments take roughly 60 minutes to complete.
PHA Periods of Validity:
- Aircrew / Diver / Submariner: Valid 1 Year
- Under 40 Years old: Valid 5 Years
- Over 40 Years old: Valid 2 years
- Recruit Medicals on enrolment: Valid 2 years
PHA Required Forms:
- DND 2552: Generic Health Assessment (Part 1) (accessible only on the National Defence network)
- CF HSS Hearing Assessment
- DND 2452: Aircrew and Diver Health Examination (Aircrew / Dive only)(accessible only on the National Defence network)
*Completing these forms in advance helps to keep appointment schedules on time.
OUTCAN / Isolated INCAN Medical Screenings
OUTCAN / Isolated INCAN Screenings are conducted within the CDUs. Upon receipt of your OUTCAN / Isolated INCAN posting screening message and associated form from your unit Orderly Room, you should contact the Psychosocial Services Department to schedule the psychosocial screening for you and your family. Next, you may contact the CDU to schedule an appointment with the Primary Care Nurse (PCN) to ensure that you understand the medical screening process and how to complete the required forms.
The following documentation is required for OUTCAN / Isolated INCAN screening appointments:
- DND 4164 – Outside Canada Posting Checklist (if applicable)
- DND 4176 – Posting Screening for Isolated Posting & Isolated Units (if applicable)
- DND 4342 – *Statement of Health for Dependant Postings Outside Canada or Isolated Locations within Canada – Signed by their healthcare provider
- Vaccination Records for each dependent on your MPRR if they are accompanying you on the posting
*required for each dependent on your MPRR, regardless of whether or not they will be proceeding to the posting location with you or not)
Outside Referrals
All referrals initiated in the CDUs for outside services will be processed by the CDU Clerks and sent to the appropriate specialist providers as indicated by your healthcare provider. You will then be contacted with the corresponding appointment dates and times once booking occurs. These appointments are dictated by outside agencies and we have no influence over wait times for external providers. If you have not received a call from the external agency after 2 months, please call the CDU clerk for an update.
Foreign Service Members
Foreign Service members attached or posted to CAF units and their dependents posted with them are entitled to regular care via CF H Svcs. Members or their dependents should report to the CDU to which the member is rostered. Provision of care for dependents can be outsourced to community providers for ease of access as appropriate.
Pre-Operative Appointments
If members have a surgery booked, they must book an appointment through the CDU with the PCN prior to the surgery date. They are to provide one week before the surgery for the appointment so that the PCN can complete all the admin paperwork and ensure the members’ needs are met.
**Notice: during the COVID 19 Pandemic, appointments will be by phone. The PCN will provide additional information regarding paperwork.
Contact Information
CDU 1
- (613) 687-5511 ext 242-4197/242-4198
- Fax : (613) 588-4880
CDU 2
- (613) 687-5511 ext 242-4214/242-4216
- Fax : (613) 588-4888
CDU 3
- (613) 687-5511 ext 242-4228/242-4229
- Fax : (613) 588-4899
| CDU 1 Units | CDU 2 Units | CDU 3 Units |
|---|---|---|
1 CFH 1 RCR 2 FD AMB 2 RCHA 450 THS |
1 DU Det 12 ASIC 2 CMBG HQ and Sigs 1 Cdn Air Div HQ Det Pet 2 MP Det 4 CDSB Units 2 Svc Bn 2 Svc Tech Services 427 SOAS 77 Line Regt 42 Fd Regt (Res F) CMED RPOU-Det Pet |
2 CER 3 RCR 4 Cdn Div TC Det Pet RCD Petawawa Transition Centre (TC) (STAFF ONLY) |
Case Management
Case Management
Hours of Operation
Monday to Friday: 0730-1530 hrs
Services
Case Management (CM) is the professional practice approach used by health systems to improve continuity of care, reduce health care costs, enhance clinical conditions, prevent costly complications, reduce duplication and gaps in services, strengthen informal support networks, and improve an individual’s satisfaction with health care.
CM does not replace any primary care services, but rather is designed to co-ordinate multiple services provided to an individual. It is a process model that provides a mechanism for managing cases across the continuum of care, thereby providing a seamless, integrated care process.
Both regular and primary reserve force personnel who are being medically released, have been placed on a permanent or temporary medical category, and/or have complex health care needs, are eligible for the Nurse Case Management Program via referral from a treating clinician.
Contact Information
Telephone: (613) 687-5511 ext 242-4141
Email: CASE.MNGT@forces.gc.ca
Nurse Case Management (NuCM)
Hours of Operation
Monday to Friday: 0730-1600 hrs
What is Case Management?
Case Management is a collaborative and client centered process for providing services associated with the coordination of health care, health care related activities and benefits for ill and injured CAF members.
Who is a Nurse Case Manager?
A Nurse Case Manager is a degree prepared registered nurse who is part of the primary care team within the Canadian Forces Health Services.
What Do Nurse Case Managers do?
Nurse Case Managers assist members to navigate the health care system by coordinating their care as they return to duty or transition to civilian life and the provincial health care system
What are the benefits?
- You will learn more about CAF services, programs and benefits available to you.
- Your health care needs will be monitored and coordinated to ensure continuity.
- If you are medically releasing, the Nurse Case Manager will provide support and guidance on how to access civilian health care.
- You may receive assistance in applying for related benefits.
Who is eligible and how is a member referred?
Canadian Armed Forces members who have complex health care needs and/or are medically releasing. Referrals are completed by the primary care clinician or Garrison Surgeon.
Canadian Patient Safety Week - Text version
Canadian Patient Safety Week
"No News is No News."
Don't assume just because you didn't hear back about a test result that it was normal. Always ask your healthcare provider how you will find out about the results of any test ordered, and when in doubt follow up.
Remember
NO NEWS IS NO NEWS
Oct 24-28, 2022
Command Team
Clinic Manager
Major Carly Montpellier, CD
Clinic Sergeant Major
Warrant Officer Genevieve Martin, CD
Contact information
Canadian Armed Forces Health Services Centre (Petawawa)
P.O Box 9999 Station Main, Building P-144
Petawawa, ON, K8H 2X3
Base Operator: (613) 687-5511
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