National Centralized Attendant Service (NCAS)
Connecting the Defence Team, wherever they are
NCAS is a bilingual contact center that provides reliable accessible telephone support to the Canadian Armed Forces and the broader Defence Team. Whether at home or deployed, NCAS is an enduring and dependable point of contact for the CAF and the Defence Team members across Canada and around the world.
Contact Us
- On a base or wing: On most bases, you can dial "0" to directly call a live bilingual agent.
- Direct Numbers: A complete list of direct contact numbers for supported bases and wings is available here.
- Email : ncasinfoscsn@forces.gc.ca
- Hours of operations : 06:00 to 20:00 (ET)
About the National Centralized Attendant Service (NCAS)
The National centralized Attendant Service (NCAS) is a bilingual contact center that supports the Canadian Armed Forces (CAF) and the wider Defence Team. It was established in 1996 and is a part of the Digital Services Group.
NCAS operates from the Saint-Jean Garrison Mega complex. It acts as a national switchboard routing calls to the right destinations across Canada and in overseas operations.
Serving over 29 sites nationwide, NCAS provides reliable telephone support Monday to Friday from 06:00 to 20:00 Eastern Time.
NCAS modernizes communication services by delivering a single, coordinated intake and dispatch capability that connects the Defence Team to the right support services. This coordination quickly connects Defence Team members to essential contacts and information. NCAS adapts to evolving communication technologies. It also aligns with the with the government of Canada's digital standards and user-centered approach.
NCAS supports the broader Defence objective of connecting people across the Defence Team. By bridging communication gaps between bases and units, and deployed personnel, NCAS helps maintain connections among colleagues, families and support networks. These connections strengthen communication, cohesion, and overall mission effectiveness.
Emergency Resources
- If you are experiencing an emergency, call 911 immediately, or the Military Police.
- Suicide Crisis Helpline: Call or text 988 (Canada-wide, 24/7).
- Mental Health Crisis Line: 811 (where available through provincial health services).
- Canadian Forces Member Assistance Program (CFMAP): 1-800-268-7708 (24/7 confidential support).
Additional CAF Support
- Military Mental Health. You're not alone.
- CAF Member Assistance Program Online
- Canadian Forces Morale and Welfare Services | CFMWS
- Chaplain Services: Available through local bases/wings for confidential support
- Chain of Command / Duty Officer: Accessible locally for urgent military-related issue