Reports: Service Canada Client Experience Survey

The Service Canada Client Experience (CX) Survey tracks client experience performance measures associated with the ease, effectiveness, emotion and satisfaction with the service experience by program, client group and service channels used.

• Client Experience Survey 2020 to 21
• Client Experience Survey 2019 to 20
• Client Experience Survey 2018 to 19
• 2017 Client Experience Survey
• 2016 Employment Insurance Service Quality Review Survey