From: Employment and Social Development Canada
Transforming service delivery while renewing technology – 2021 [PDF - 776 KB]
Canadians rely on Employment and Social Development’s services (ESDC)
In 2019 to 2020, Employment and Social Development (ESDC) delivered $135.2 billion in direct benefits to Canadians, representing 6.15% of Canada’s gross domestic product.
But decades of under-investment have put the services we deliver at risk...
Chronic underinvestment has created technical debt leading to:
Limiting our ability to serve Canadians effectively
Tech Debt is the difference between the technology we have and what we require at a minimum for a modern and functioning system. The Tech Debt Remediation initiative mitigates risks to service delivery by upgrading network capacity and updating the hardware and software used by Employment and Social Development Canada’s (ESDC) programs. It ensures that ESDC’s technology can support existing systems and the needs of the new Benefits Delivery Modernization (BDM) platform, and establishes disaster recovery solutions to minimize service disruptions that negatively impact Canadians.
BDM is a multi-year transformation that implements modern technology designed to streamline benefits processing, offer new digital services and enhanced service management capabilities. It offers an enterprise platform for existing and new benefits and service delivery continuity.
Achievements to Date:
Proposed sequencing of benefits onto BDM
New or revamped benefits could be on boarded to BDM at any time.
Technical debt remediation is ongoing, as we onboard benefits to BDM.
Improved client satisfaction
More Flexible Delivery
BDM is a once in a generation opportunity to continue the transformation journey on how the Government delivers services to Canadians.
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