Service Canada Appointment System – Contact Us

Contact us if you have questions about the Service Canada Appointment System.

Telephone: 1-833-283-7400
TTY: 1-800-465-7735

Monday to Friday, 8 a.m. to 8 p.m. Eastern Time (we are closed on statutory holidays).

Service Canada is gradually reactivating Biometrics Collection services in Service Canada Centres. Protecting the health and safety of our employees as well as the clients we serve is our main priority. Due to physical distancing, space is limited in our offices and biometrics collection is by appointment only.

Applicants without an appointment will be unable to submit their biometrics at a Service Canada location until further notice.

Applicants can visit https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/biometrics.html for information about biometrics collection during COVID-19 disruptions.

For up-to-date information on the status of COVID-19 in Canada, visit the Public Health Agency of Canada’s Canada.ca/Coronavirus

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