List of abbreviations

From: Employment and Social Development Canada

Official title: Employment Insurance Monitoring and Assessment Report for the fiscal year beginning April 1, 2018 and ending March 31, 2019 List of abbreviations

ASETS

Aboriginal Skills and Employment Training Strategy

ATSSC

Administrative Tribunals Support Service of Canada

B/C Ratio

Benefits-to-Contributions ratio

B/U Ratio

Benefits-to-Unemployed ratio

B/UC Ratio

Benefits-to-Unemployed Contributor ratio

BDM

Benefit Delivery Modernization

CANSIM

Canadian Socio-Economic Information Management System

CAWS

Citizen Access Workstation Services

CCAJ

Connecting Canadians with Available Jobs

CCB

Canada Child Benefit

CCDA

Canadian Council of Directors of Apprenticeship

CEIC

Canada Employment Insurance Commission

COLS

Community Outreach and Liaison Service

CSO

Citizen Service Officer

CPI

Consumer Price Index

CPP

Canada Pension Plan

CRA

Canada Revenue Agency

CRF

Consolidated Revenue Fund

CUSMA

Canada-United States-Mexico Agreement

CX

Client Experience

EBSMs

Employment Benefits and Support Measures

ECC

Employment Contact Centre

EF

Enabling Fund

EI

Employment Insurance

EI PAAR

Employment Insurance Payment Accuracy Review

EI PRAR

Employment Insurance Processing Accuracy Review

EICS

Employment Insurance Coverage Survey

eROE

Electronic Record of Employment

ESDC

Employment and Social Development Canada

FLMM

Forum of Labour Market Ministers

FY

Fiscal Year

G7

Group of Seven

GDP

Gross Domestic Product

HCCS

Hosted Contact Centre Solution

HRSDC

Human Resources and Social Development Canada

IQF

Individual Quality Feedback

IVR

Interactive Voice Response

LFS

Labour Force Survey

LMDA

Labour Market Development Agreements

LMI

Labour Market Information

LMP

Labour Market Partnerships

MIE

Maximum Insurable Earnings

MSCA

My Service Canada Account

NAICS

North American Industry Classification System

NAFTA

North American Free Trade Agreement

NAS

National Apprenticeship Survey

NERE

New-Entrant/Re-Entrant

NESI

National Essential Skills Initiative

NIS

National Investigative Services

NOS

National Occupational Standards

NQCP

National Quality and Coaching Program for Call Centres

OAS

Old Age Security

OECD

Organization for Economic Co-operation and Development

PPEs

Clients who are Premiums Paid Eligible

P/Ts

Provinces and Territories

PPTS

Percentage points

PRP

Premium Reduction Program

QPIP

Quebec Parental Insurance Plan

RAIS

Registered Apprenticeship Information System

ROE

Record of Employment

RSOS

Red Seal Occupational Standards

SA

Social Assistance

SCC

Service Canada Centres

SDP

Service Delivery Partner

SEPH

Survey of Employment, Payrolls and Hours

SIN

Social Insurance Number

SIR

Social Insurance Registry

SME

Small and medium sized enterprises

SO

Scheduled Outreach

SST

Social Security Tribunal

STDP

Short-term disability plan

SUB

Supplemental Unemployment Benefit

UV

Unemployed-to-job-vacancy ratio

VBW

Variable Best Weeks

VER

Variable Entrance Requirement

WWC

Working While on Claim