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Annex 4: Program administration

Official title: Employment Insurance Monitoring and Assessment Report for the fiscal year beginning April 1, 2024 and ending March 31, 2025: Chapter 4: Program administration and delivery.

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List of abbreviations

This is the complete list of abbreviations for the Employment Insurance Monitoring and Assessment Report for the fiscal year beginning April 1, 2024 and ending March 31, 2025.

ACG
Apprenticeship Completion Grants
ADR
Alternative Dispute Resolution
AI
Artificial Intelligence
AIG
Apprenticeship Incentive Grants
B/C
Benefits-to-Contributions
B/U
Beneficiary-to-Unemployed (rate)
B/UC
Beneficiary-to-Unemployed Contributor (rate)
BDM
Benefits Delivery Modernization
CAL
Canada Apprenticeship Loans
CEEDD
Canadian Employer-Employee Dynamics Database
CCB
Compassionate Care Benefits
CCDA
Canadian Council of Directors of Apprenticeship
CEIC
Canada Employment Insurance Commission
CEIFB
Canada Employment Insurance Financing Board
CFP
Call for Proposals
CIRNAC
Crown-Indigenous Relations and Northern Affairs Canada
COLS
Community Outreach and Liaison Service
CPI
Consumer Price Index
CPP
Canada Pension Plan
CRA
Canada Revenue Agency
CRF
Consolidated Revenue Fund
CSO
Citizen Service Officers
CWDP
Community Workforce Development Program
CX
Client Experience
EAS
Employment Assistance Services
EB
Employment Benefits
EBSM
Employment Benefits and Support Measures
ECC
Employer Contact Centre
EDI
Equity, Diversity and Inclusion
EI
Employment Insurance
EI-A
Employment Insurance Regular Benefits - Apprentices
EIACC
Employment Insurance Appeals Consultative Committee
EICS
Employment Insurance Coverage Survey
ELMLP
Education and Labour Market Longitudinal Platform
eROE
Electronic Record of Employment
ES
Employment Services
ESDC
Employment and Social Development Canada
FS
Family Supplement
FTE
Full-Time Equivalent
FY
Fiscal Year
G7
Group of 7
GC
Government of Canada
GDP
Gross Domestic Product
HCCS
Hosted Contact Centre Solution
HR
Human Resources
IBD
Integrity-by-Design
IC
Individual Counselling
IQF
Individual Quality Feedback
ISET
Indigenous Skills and Employment Training
IVR
Interactive Voice Response
IWW
Integrated Workload and Workforce
JCP
Job Creation Partnership
KPI
Key Performance Indicators
LFS
Labour Force Survey
LMDA
Labour Market Development Agreements
LMI
Labour Market Information
LMIA
Labour Market Impact Assessment
LMP
Labour Market Partnerships
LTU
Long-Term Unemployed
MIE
Maximum Insurable Earnings
MSCA
My Service Canada Account
MUS
Monetary Unit Sampling
NEET
Not in Employment, Education or Training
NERE
New Entrant and Re-Entrant
NESI
National Essential Skills Initiative
NHQ
National Headquarters
NIS
National Investigative Services
NOC
National Occupation Classification
OAS
Old Age Security
OASIS
Occupational and Skills Information System
OECD
Organisation for Economic Co-operation and Development
p.p.
Percentage point
PAAR
Payment Accuracy Review
PCIC
Parents of Critically Ill Children
PCS
Post Call Survey
PEAQ
Processing, Excellence, Accuracy and Quality
PPE
Premiums-paid Eligible Individuals
PRAR
Processing Accuracy Review
PRP
Premium Reduction Program
PSPC
Public Services and Procurement Canada
PT
Provinces and Territories
QPIP
Quebec Parental Insurance Plan
R&I
Research and Innovation
RAIS
Registered Apprenticeship Information System
RN
Registered Nurse
ROE
Record of Employment
RPA
Robotics Processing Automation
SCC
Service Canada Centre
SCT
Skills and Competency Taxonomy
SD
Skills Development
SD-A
Skills Development - Apprentices
SD-R
Skills Development - Regular
SE
Self-Employment
SEAQ
Service, Excellence, Accuracy and Quality
SEPH
Survey of Employment, Payrolls and Hours
SFS
Skills for Success
SIN
Social Insurance Number
SIP
Sectoral Initiatives Program
SIR
Social Insurance Register
SM
Support Measures
SME
Small and medium enterprise
SRI
Service Referral Initiative
SRS
Simple Random Sampling
SST
Social Security Tribunal
STDP
Short-Term Disability Plan
SUB
Supplemental Unemployment Benefit
SWSP
Sectoral Workforce Solutions Program
TES
Targeted Earning Supplements
TFW
Temporary Foreign Worker
TIS
Telephone Interpretation Service
TRF
Targeting, Referral and Feedback
TTY
Teletypewriter
TWS
Targeted Wage Subsidies
UTIP
Union Training and Innovation Program
VBW
Variable Best Weeks
VER
Variable Entrance Requirement
VET
Vocational Education and Training
VRI
Video Remote Interpretation
VRS
Video Relay Service
WCAG
Web Content Accessibility Guidelines
WISE
Work Integration Social Enterprises
WWC
Working While on Claim

List of tables

Annex 4.3.1a: Electronic services: Claimants receiving benefits through direct deposit

Table 4.3.1a: Electronic services: Claimants receiving benefits through direct deposit (%)
Region 2020-21 2021-22 2022-23 2023-24 2024-25 % Change1
Atlantic 96.9 97.4 97.9 97.7 98.2 0.5%
Quebec 94.5 95.9 96.5 96.1 96.8 0.7%
Ontario 95.4 96.6 97.3 97.1 97.6 0.5%
Western 94.9 96.2 96.8 96.7 97.4 0.7%
Canada 95.2 96.4 97.1 96.9 97.5 0.6%
  • Source: Service Canada, Employment Insurance (EI) administrative data.
  • 1 Percentage change between 2023-24 and 2024-25.

Annex 4.3.1b: Points of service for Employment Insurance (EI) program delivery

Table 4.3.1b: Points of service for EI program delivery1
Region 2020-21 2021-22* 2022-23** 2023-24*** 2024-25**** % Change2
Atlantic 84 57 84 85 85 0.0%
Quebec 93 75 98 97 97 0.0%
Ontario 162 87 173 172 172 0.0%
Western 240 113 245 246 246 0.0%
Canada 579 332 600 600 600 0.0%
  • Source: Service Canada, Employment Insurance (EI) administrative data.
  • 1 The values represent existing points of service as of March 31 for each fiscal year. Points of service include Service Canada Centres, Scheduled Outreach sites, Service Delivery Partners. Service Canada Centre - Passport Services sites are included in the count, although they do not provide EI support.
  • 2 Percentage change between 2023-24 and 2024-25.
  • * As of March 31, 2022, the Scheduled Outreach sites had not been reactivated due to COVID-19 health and safety measures, they are not included in the total.
  • ** As of March 31, 2023, 205 Scheduled Outreach site were reopened.
  • *** As of March 31, 2024, 249 Scheduled Outreach site were available for service.
  • **** As of March 31, 2025, 249 Scheduled Outreach site were available for service.

Annex 4.3.1c: Service delivery: In-person EI requests (in millions)

Table 4.3.1c: Service delivery: In-person EI requests1 (in millions)
Region 2020-213 2021-22 2022-23 2023-24 2024-25 % Change2
Atlantic 0.09 0.14 0.2 0.25 0.31 24.0%
Quebec 0.28 0.36 0.46 0.53 0.66 24.5%
Ontario 0.16 0.17 0.22 0.33 0.42 27.3%
Western 0.18 0.21 0.24 0.31 0.37 19.4%
Canada 0.7 0.88 1.13 1.42 1.78 25.4%
  • Note: Totals may not add up due to rounding.
  • Source: Service Canada, Employment Insurance (EI) administrative data.
  • 1 Volumes include clients assisted face to face (in a Service Canada Centre or Scheduled Outreach site) and those serving themselves at a Client Access Work Station (CAWS) computer which could result in values reflecting multiple requests by the same client.
  • 2 Percentage change between 2023-24 and 2024-25.
  • 3 As a result of the pandemic, the Service Canada Centres were closed in March 2020. EI Volumes for 2021 to 2022 only include activities that occurred in Service Canada Centres as a result of an appointment or since they are staggered reopening that began in July 2020. In response to the pandemic, eServiceCanada was launched in March 2020, enabling clients to request assistance for EI via an online form. Once a form was submitted, an officer would call the client within 2 business days to either provide the client assistance or, if necessary, make an appointment to see an officer in a Service Canada Centre. eServiceCanada volumes are not included in this table.

Annex 4.3.1d: Service delivery: eServiceCanada EI requests completed1 (in thousands)

Table 4.3.1d: Service delivery: eServiceCanada EI requests completed1 (in thousands)*
Region 2020-21 2021-22 2022-23 2023-24 2024-25 % Change2
Atlantic 149 96 38 21 36 75.3%
Quebec 271 132 59 40 39 -1.9%
Ontario 363 134 33 33 62 89.7%
Western 429 149 43 51 54 6.2
Canada 1212 511 174 144 191 32.9%
  • Note: Totals may not add up due to rounding.
  • Source: Service Canada, eServiceCanada, Employment Insurance (EI) administrative data.
  • 1 These values could reflect multiple requests by the same client. Data includes all EI completed service requests.
  • 2 Percentage change between 2023-24 and 2024-25.
  • * Fiscal years 2020-21, 2021-22, and 2022-23 have been updated based on a revised data source. As a result, there are differences in volumes from previously reported figures. This adjustment aims to provide more accurate and consistent data representation.

Annex 4.3.1e: Community Outreach & Liaison Services: Workers facing mass layoffs reached

Table 4.3.1e: Community Outreach & Liaison Services: Workers facing mass layoffs reached
Region 2020-21 2021-22 2022-23 2023-24 2024-25 % Change1
Atlantic 249 116 92 311 329 5.8%
Quebec 5,864 2,561 947 3,207 2,687 -16.2%
Ontario 1,239 1,158 1,667 1,317 2,349 78.4%
Western 1,624 51 991 677 1,151 70.0%
Canada 8,976 3,886 3,697 5,512 6,516 18.2%
  • Source: Service Canada, Employment Insurance (EI) administrative data.
  • 1 Percentage change between 2023-24 and 2024-25.

Annex 4.3.1f: Community Outreach & Liaison Services: EI information sessions, citizens

Table 4.3.1f: Community Outreach & Liaison Services: All EI information sessions, citizens
Region 2020-21 2021-22 2022-23 2023-24 2024-25 % Change1
Atlantic 116 78 61 64 89 39.1%
Quebec 381 251 211 268 370 38.1%
Ontario 208 93 147 160 253 58.1%
Western 121 44 133 152 196 28.9%
Canada 826 466 552 644 908 41.0%
  • Source: Service Canada, Employment Insurance (EI) administrative data.
  • 1 Percentage change between 2023-24 and 2024-25.

Annex 4.3.1g: Community Outreach & Liaison Services: Employers reached

Table 4.3.1g: Community Outreach & Liaison Services: Employers reached
Region 2020-21 2021-22 2022-23 2023-24 2024-25 % Change1
Atlantic 156 38 4 6 179 2883.3%
Quebec 1,704 716 2,750 865 311 -64.0%
Ontario 1,943 625 178 266 170 -36.1%
Western 498 90 4 139 6 -95.7%
Canada 4,301 1,469 2,936 1,276 666 -47.8%
  • Source: Service Canada, Employment Insurance (EI) administrative data.
  • 1 Percentage change between 2023-24 and 2024-25.

Annex 4.3.1h: Community Outreach & Liaison Services: Work-sharing sessions, citizens

Table 4.3.1h: Community Outreach & Liaison Services: Work-sharing sessions, citizens
Region 2020-21 2021-22 2022-23 2023-24 2024-25 % Change1
Atlantic 84 21 10 5 6 20.0%
Quebec 238 142 129 148 197 33.1%
Ontario 39 10 8 12 22 83.3%
Western 3 0 0 30 56 86.7%
Canada 364 174 147 195 281 44.1%
  • Source: Service Canada, Employment Insurance (EI) administrative data.
  • 1 Percentage change between 2023-24 and 2024-25.

Annex 4.3.1i: Community Outreach & Liaison Services: Outreach Support Centre EI requests (in thousands)

Table 4.3.1i: Community Outreach & Liaison Services: Outreach Support Centre EI requests1 (in thousands)
Region 2020-21 2021-22 2022-23 2023-24 2024-25 % Change1
Atlantic 1.4 0.8 1 0.7 0.7 0.0%
Quebec 3.3 2.2 2.85 1.6 1.2 -25.0%
Ontario 4.2 1.9 1.4 0.8 0.8 0.0%
Western 20.8 11.5 9.8 7.4 7.1 -4.1%
Canada 29.7 16.5 15.1 10.5 9.7 -7.6%
  • Note: Totals may not add up due to rounding.
  • Source: Service Canada, Outreach Support Centre, Employment Insurance (EI) administrative data from ATOM.
  • 1 These values could reflect multiple requests by the same client.

Annex 4.3.2a: Call Centres: Enquiries resolved via EI voice response system (in millions)

Table 4.3.2a: Call Centres: enquiries resolved via EI voice response system (in millions)
Fiscal year 2020-21 2021-22 2022-23 2023-24 2024-25 % Change1
Canada 25.6 14.1 10.0 8.6 8.3 -3.7%
  • Source: Service Canada, Employment Insurance (EI) administrative data.
  • 1 Percentage change between 2023-24 and 2024-25. It is calculated on the data before rounding.

Annex 4.3.2b: Call Centres: Calls answered at the EI call centre (in millions)

Table 4.3.2b: Call Centres: Calls answered at the EI call centre (in millions)
Fiscal year 2020-21 2021-22 2022-23 2023-24 2024-25 % Change1
Canada 5.6 7.2 6.2 6.0 6.1 1.6%
  • Source: Service Canada, Employment Insurance (EI) administrative data.
  • 1 Percentage change between 2023-24 and 2024-25. It is calculated on the data before rounding.

Annex 4.3.2c: Call Centres: Client attempts to contact a call centre representative

Table 4.3.2c: Call Centres: Client attempts to contact a call centre %6
Fiscal year 2020-21 2021-22 2022-23 2023-24 2024-25
Attempts to speak to a representative1 21,657,330 9,432,283 7,810,4152 6,425,426 6,450,277
Calls that could not access the representative queue 10,816,735 117,325 22,422 1,301 302
Abandoned calls 5,150,382 2,132,887 1,602,997 388,895 319,258
Call answered by a representative 5,613,034 7,178,811 6,175,527 6,031,407 6,128,087
  • Source: Employment and Social Development Canada.
  • 1 Does not equal the sum of the 3 following rows. After the implementation of HCCS a few calls are not routed correctly after the client attempts to speak to a representative. The number of attempts for 2020-21 has been updated.
  • 2 Volume corrected following the removal of 90 test calls that were originally captured in the data.

Annex 4.3.2d: Call Centres: First contact resolution at the EI call centre

Table 4.3.2d: Call Centres: First contact resolution at the EI call centre%6
Fiscal year 2020-21 2021-22 2022-23 2023-24 2024-25 % Change1
Canada 84.9 83.4 87.8 90.9 94.1 3.5%
  • Source: Service Canada, Employment Insurance (EI) administrative data.
  • 1 Percentage change between 2023-24 and 2024-25.

Annex 4.3.3a: Electronic services: Percentage of applications submitted online

Table 4.3.3a: Electronic services: Percentage of applications submitted online
Region 2020-21 2021-22 2022-23 2023-24 2024-25 % Change1
Atlantic 98.6 98.2 98.4 98.6 98.5 -0.1%
Quebec 98.1 97.4 96.9 97.6 97.7 0.1%
Ontario 98.6 97.8 98.4 98.5 98.3 -0.2%
Western 98.6 97.9 98.6 98.5 98.4 -0.1%
Canada 98.5 97.7 98.1 98.3 98.2 -0.1%
  • Source: Service Canada, Employment Insurance (EI) administrative data.
  • 1 Percentage change between 2023-24 and 2024-25.

Annex 4.3.3b: Service delivery: My Service Canada Account logins (in millions)

Table 4.3.3b: Service delivery: My Service Canada Account logins1 (in millions)
Fiscal year 2020-21 2021-22 2022-23 2023-24 2024-25 % Change2
Canada 80.1 38.2 32.5 31.1 33 6.1%
  • Source: Service Canada, Employment Insurance (EI) administrative data.
  • 1 Regional breakdowns for MSCA logins are not available. The data tracking system used for MSCA is a secure information portal; hence, Service Canada does not track personal identifying client information through this portal. Personal identifying client information would be needed in order to capture regional data.
  • 2 Percentage change between 2023-24 and 2024-25.

Annex 4.3.3c: Service delivery: Percentage of EI claimants who accessed My Service Canada Account

Table 4.3.3c: Service delivery: Percentage of EI claimants who accessed My Service Canada Account%6
Fiscal year 2020-21 2021-22 2022-23 2023-24 2024-25 % Change1
Canada 34.8 28.0 36.6 34.1 35.3 3.5%
  • Source: Service Canada, Employment Insurance (EI) administrative data.
  • 1 Percentage change between 2023-24 and 2024-25.

Annex 4.4.1a: Electronic records of employment: Percent distribution of paper ROEs versus eROEs

Table 4.4.1a: Electronic records of employment: Percent distribution of paper ROEs versus eROEs
Fiscal year eROEs - Canada % total Paper - Canada % total
2020-21 95.6 4.4
2021-22 97.5 2.5
2022-23 98.0 2.0
2023-24 98.1 1.9
2024-25 98.2 1.8
Year-by-Year Comparison1 +0.1 -0.1
  • Source: ROE Single Database, Corporate Client Information Service (CCIS or Easy Access) - Employer Summary Table (Note: 2nd copy paper ROEs loaded in CCIS).
  • 1 This figure represents the percentage point increase over the percentage of ROEs submitted electronically the previous fiscal year.

Annex 4.4.1b: Electronic records of employment: Number of new ROE web registrations

Table 4.4.1b: Electronic records of employment: number of new ROE web registrations
Fiscal year 2020-21 2021-22 2022-23 2023-24 2024-25 % Change 1
Canada 84,699 40,231 42,939 42,559 42,450 -0.3%
  • Source: ROE Single Database, Corporate Client Information Service (CCIS or Easy Access) - Employer Summary Table (Note: 2nd copy paper ROEs loaded in CCIS).
  • 1 Percentage change between 2023-24 and 2024-25.

Annex 4.4.1c: Electronic records of employment: Number of ROEs submitted electronically by employers

Table 4.4.1c: Electronic records of employment: Number of ROEs submitted electronically by employers1
Fiscal year 2020-21 2021-22 2022-23 2023-24 2024-25 % Change2
Canada 12,237,632 12,203,454 11,737,128 11,683,081 11,447,665 -2%
  • Source: ROE Single Database, Corporate Client Information Service (CCIS or Easy Access) - Employer Summary Table (Note: 2nd copy paper ROEs loaded in CCIS).
  • 1 Electronic Records of Employment (eROEs) consist of Web eROEs and Secure Automated Transfer (SAT) eROEs.
  • 2 Percentage change between 2023-24 and 2024-25.

Annex 4.4.2a: EI claims processing: Number of claims processed

Table 4.4.2a: EI claims processing: Number of claims processed
Region 2020-21 2021-22 2022-23 2023-24 2024-25 % Change1
Atlantic 678,144 407,942 367,505 361,473 361,018 -0.1%
Quebec 2,014,639 917,832 794,598 831,375 830,437 -0.1%
Ontario 2,873,316 1,148,588 967,693 1,042,489 1,083,426 3.9%
Western 2,392,358 912,839 845,848 899,301 927,148 3.1%
Canada 7,958,457 3,387,201 2,975,644 3,134,638 3,202,029 2.1%
  • Source: Service Canada, Employment Insurance (EI) administrative data.
  • 1 Percentage change between 2023-24 and 2024-25.

Annex 4.4.2b: EI claims processing: Speed of payment

Table 4.4.2b: EI claims processing: Speed of payment1 (%)
Region 2020-21 2021-22 2022-23 2023-24 2024-25 % Change2
Atlantic 93.1 88.3 85.2 92.0 92.4 0.4%
Quebec 89.0 84.3 74.2 82.8 86.6 4.6%
Ontario 88.8 86.2 76.3 87.2 87.5 0.3%
Western 87.5 84.1 74.0 86.3 86.1 -0.2%
Canada 88.8 85.4 76.2 86.4 87.4 1.2%
  • Source: Service Canada. Employment Insurance (EI) administrative data.
  • 1 The speed of payment is the percentage performance for the Service Standard "To issue EI benefit payments or non-benefit notifications within 28 calendar days of filing an application for benefits." This standard has a target of 80%.
  • 2 Percentage change between 2023-24 and 2024-25.

Annex 4.4.2c: Electronic services: Partially or fully automated claims (%)

Table 4.4.2c: Electronic services: Partially or fully automated claims (%)
Region 2020-21 2021-22 2022-23 2023-24 2024-25 % Change1
Atlantic 89.5 80.9 78.2 78.1 77.8 -0.4%
Quebec 88.6 80.0 69.6 70.1 70.4 0.4%
Ontario 89.3 76.0 70.2 70.9 70.2 -1.0%
Western 88.5 74.9 69.5 69.8 69.2 -0.9%
Canada 88.9 77.4 70.8 71.2 70.8 -0.6%
  • Source: Service Canada, Employment Insurance (EI) administrative data.
  • 1 Percentage change between 2023-24 and 2024-25.

Annex 4.6.2a: SST General Division, EI Section

Table 4.6.2a: SST General Division, EI section
Appeal information Number of regular files Number of group files Total number of files
Appeals in progress on March 31,2024 829 134 963
Appeals received 3,813 95 3,908
Appeals concluded 4,137 135 4,272
Appeals in progress on March 31, 2025 505 94 599

Annex 4.6.2b: SST General Division, EI Section file complete to decision sent (excluding group appeals)

Table 4.6.2b: SST General Division, EI Section: File complete to decision sent (excluding group appeals)
Fiscal year Average days from file complete to decision sent Percentage of files meeting service standard (number of files)
2020-21 37.0 79.4% (1,441)
2021-22 42.9 68.8% (1,660)
2022-23 113.1 7.4% (223)
2023-24 108.0 14.1% (619)
2024-25 55.4 47.6% (1,853)
  • Note: The goal is to complete 80% of decision within 45 days from the date the appeal is filed.

Annex 4.6.2c: SST General Division, EI Section decisions sent within 15 days of hearing (excluding group appeals)

Table 4.6.2c: SST General Division, EI section: Decisions issued within 15 days of hearing (excluding group appeals)
Fiscal year Average days from hearing held to decision sent Percentage of files meeting service standard (number of files)
2020-21 8.8 86.2% (1,400)
2021-22 9.0 82.5% (1,839)
2022-23 17.7 61.2% (1,564)
2023-24 17.9 66.6% (1,758)
2024-25 12.2 75.6% (2,548)
  • Note: The goal is to complete 80% of decision within 15 days of the hearing.

Annex 4.6.2d: SST General Division, EI Section decisions sent within 15 days of hearing (including group appeals)

Table 4.6.2d: SST General Division, EI section: Decisions issued within 15 days of hearing (including group appeals)
Fiscal year Average days from hearing held to decision sent Percentage of files meeting service standard (number of files)
2020-21 9.1 84.6% (1,402)
2021-22 9.0 83.0% (1,841)
2022-23 18.6 59.4% (1,567)
2023-24 19.2 64.4% (1,766)
2024-25 12.8 75.2% (2,549)
  • Note: The goal is to complete 80% of decision within 15 days of the hearing.

Annex 4.6.2e: SST Appeal Division, EI Section

Table 4.6.2e: SST Appeal Division, EI Section
Appeal information Number of regular files Number of group files Total number of files
Appeals in progress on March 31,2024 151 36 187
Appeals received 616 0 616
Appeals concluded 696 36 732
Appeals in progress on March 31, 2025 71 0 71

Annex 4.6.2f: SST Appeal Division, EI section file complete to permission to appeal service standard (excluding group appeals)

Table 4.6.2f: SST Appeal Division, EI section file complete to leave to appeal service standard (excluding group appeals)
Fiscal year Average days from file complete to leave to appeal decision sent Percentage of files meeting service standard (number of files)
2020-21 21.6 94.8% (183)
2021-22 23.1 94.7% (267)
2022-23 41.3 64.3% (495)
2023-24 67.2 23.5% (174)
2024-25 21.1 92.0% (550)
  • Note: The goal is to complete 80% of permission to appeal decisions within 45 days from when the appeal is received at the Appeal Division.

Annex 4.6.2g: SST Appeal Division, EI section permission to appeal granted to final decision service standard (excluding group appeals)

Table 4.6.2g: SST Appeal Division, EI section: Leave granted to final decision service standard (excluding group appeals)
Fiscal year Average days from permission to appeal granted to final decision sent Percentage of files meeting service standard (number of files)
2020-21 77.1 96.5% (111)
2021-22 89.0 93.9% (107)
2022-23 105.0 80.8% (229)
2023-24 113.3 81.1% (163)
2024-25 91.6 90.2% (203)
  • Note: The goal is to complete 80% of final decisions within 150 days from permission to appeal being granted.

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2026-05-07