Service standards and performance :  Import permits for Wild Animal and Plant Trade Regulation

We issue permits to import protected species under the Wild Animal and Plant Trade Regulations (WAPTR). Our service standards tell you how long it will normally take us to process and respond to your permit application. We base these timelines on our resources and our experience.

Current service standards summary

When you apply for a WAPTR import permit, we give you a decision within 70 calendar days.Footnote 1

If your application is incomplete, we will notify you and the time limit will be paused until we receive all missing information.

Background and detailed service standards

Service standards are necessary for good client service and important for managing performance because they:

  • set out expectations (both internally and externally)
  • drive improvement
  • contribute to results-based management

Our service standards set the timeframe for the Minister to issue or refuse to issue a permit under the WAPTR. We regularly analyze performance data and review service standards for these permits.

Service standards and performance targets were reviewed in 2022 and no changes were made. The next review of service standards is scheduled for 2025.

Performance targets

We present performance targets in percentages of decisions provided for permit applications within a reporting timeframe (i.e. from April 1 of a year until March 31 of the following year).

For WAPTR import permits:

  • 2017 to 2018: 90% of decisions made within the service standard

Performance reporting

ECCC measures service performance for permits issued under the WAPTR annually, beginning in fiscal year 2017 to 2018, and posts performance information online no later than June 1st for the preceding reporting timeframe.

We did not meet the performance targets for all permits issued under the WAPTR in 2021 to 2022.

Statistics relating to processing times for the issuance of these permits are provided in the following table:

WAPTR import permits: 6 permits issued in the reporting timeframe from April 2021 to March 2022
Reporting timeframe Target Performance

April 2017 to March 2018

90% of permits issued within 70 days

100% of permits issued within 70 days

April 2018 to March 2019

90% of permits issued within 70 days

89 % of permits issued within 70 daysFootnote 2

April 2019 to March 2020

90% of permits issued within 70 days

100% of permits issued within 70 days

April 2020 to March 2021

90% of permits issued within 70 days

92% of permits issued within 70 days

April 2021 to March 2022

90% of permits issued within 70 days

83% of permits issued within 70 daysFootnote 3

April 2022 to March 2023

90% of permits issued within 70 days

Performance data to be provided by June 1st, 2023

Service feedback

Any feedback on these service standards, or on any issue related to WAPTR import permits, should be directed to cites@ec.gc.ca.

Applying for a permit

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

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