Service standards and performance: permits for Migratory Bird Sanctuary Regulations
The Canadian Wildlife Service (CWS) invites all applicants to continue to submit their CWS permit applications through the regular channels during the COVID-19 outbreak. While CWS will continue to strive to meet the published service standards, we would like to advise applicants that they may experience delays in obtaining a decision.
We issue permits to undertake certain activities within a Migratory Bird Sanctuary (MBS) under the Migratory Bird Sanctuary Regulations (MBSR) each year. Our service standards tell you how long it will normally take us to process and respond to your permit application. We base these timelines on our resources and our experience.
Current service standards summary
When you apply for a Migratory Bird Sanctuary permit, we give you a decision within 40 calendar days.Footnote 1
A 90-day service standard applies to any permit applications which may affect a species protected by the Species at Risk Act (SARA).
If your application is incomplete, we will notify you and the time limit will be paused until we receive all missing information.
Background and detailed service standards
Service standards are necessary for good client service and important for managing performance because they:
- set out expectations (both internally and externally)
- drive improvement
- contribute to results-based management
Our service standards set the timeframe for the Minister to issue or refuse to issue a permit under the MBSR. We regularly analyze performance data and review service standards for these permits.
Service standards and performance targets were reviewed in 2019 and no changes were made. The next review of service standards is scheduled for 2022.
We present performance targets as percentages of decisions provided for permit applications within a reporting timeframe (i.e. from April 1 of a year until March 31 of the following year).
For Migratory Bird Sanctuary permits:
- 2014 to 2015: 80% of decisions made within the service standard
- 2015 to 2016: 85% of decisions made within the service standard
- 2016 to 2017 onward: 90% of decisions made within the service standard
ECCC measures service performance for permit decisions under the MBSR annually and posts performance information online no later than June 1st for the preceding reporting timeframe.
We met the performance targets for all permit decisions under the MBSR in 2020 to 2021.
Statistics relating to processing times for the issuance of these permits are provided in the following table:
|April 2014 to March 2015||80% of permits issued within 40 days||83% of permits issued within 40 days|
|April 2015 to March 2016||85% of permits issued within 40 days||100% of permits issued within 40 days|
|April 2016 to March 2017||90% of permits issued within 40 days||88% of permits issued within 40 days|
|April 2017 to March 2018||90% of permits issued within 40 days||100% of permits issued within 40 days|
|April 2018 to March 2019||90% of permits issued within 40 days||98% of permits issued within 40 days|
|April 2019 to March 2020||90% of decisions made within 40 days||98% of decisions made within 40 days|
|April 2020 to March 2021||90% of decisions made within 40 days||93% of decisions made within 40 days|
|April 2021 to March 2022||90% of decisions made within 40 days||Performance data to be provided by June 1st, 2022|
Contact us at email@example.com for any feedback on these service standards, user fees or on any issue related to Canadian Wildlife Service permits.
Applying for a Migratory Bird Sanctuary Permit
For more information
- Government-wide Forward Regulatory Plans
- The Cabinet Directive on Regulatory Management
- The Red Tape Reduction Action Plan
- The Canada-United States Regulatory Cooperation Council
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